MD MERAJ UDDIN
Uttara,18
Summary
Experienced with coordinating and managing reservation systems to ensure seamless operations. Utilizes strong communication and problem-solving skills to enhance guest satisfaction. Knowledge of team leadership and process optimization to drive efficiency and success.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Reservation Manager
NZ World Tours & Travels (OTA)
01.2025 - Current
- I am serving in NZ World Tours & Travels (OTA), Uttara Dhaka as a Reservation Manager since 01-01-2025 to till now.
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Consulted with central reservations to discuss new rate plans and promotions.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
Reservation & Ticketing Manager
Dhiofur Rahman Travels & Hajj Group (OTA)
02.2022 - 12.2024
- I served in Dhiofur Rahman Travels & Hajj Group (OTA) Chattogram as a Reservation & Ticketing Manager from 16-02-2022 to 31-12-2024.
- Worked with marketing and sales department to create and implement upsell opportunities for events.
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office.
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.
- Developed annual ticket operations and service budget for review with leadership.
Sr. Reservation & Ticketing Executive
MOON Travel & Tourism (IATA)
01.2019 - 12.2021
- I served in MOON Travel & Tourism (IATA) as a Sr. Reservation & Ticketing Executive at Chittagong since 2019-2021.
Visa & Ticket (Reservation) Executive
GEO Connect Aviation’s Ltd. (IATA)
01.2016 - 12.2018
- I served in GEO Connect Aviation’s Ltd. (IATA) as a Visa & Ticket (Reservation) Executive at Chittagong since 2016-2018.
Education
Diploma in Engineering - Mechanical Engineering
National Polytechnic College (NPC)
01.2018
Secondary School Certificate - Science
Shyamoli Ideal Polytechnic School & College
01.2012
Skills
GDS proficiency: Sabre, Galileo, Amadeus
IATA management expertise
Office management proficiency
Skilled in visual design software
Time management
Customer satisfaction
Team Training
Records management
Reservations management
Customer engagement
Travel bookings
Travel planning
Sales
EXTRA CURRICULUM SKILLS
Course Name: Computer Hardware & Software Applications Course Duration: 6 Months Institute: Meds IT Development Ltd. Course Name: The Industrial Attachment Training Programme Course Duration: 3 Months Institute: Bangladesh Industrial Technical Assistance Centre (BITAC)
DECLARATION
I do hereby declare that the particulars provided here are true and no misinformation is given. (Md. Meraj Uddin) Date
EXTRA COMPETITIVE QUALIFICATION
- Able to work under pressure.
- Always ready to work in a challenging environment.
- Positive attitude with pleasant personality.
Timeline
Reservation Manager
NZ World Tours & Travels (OTA)
01.2025 - Current
Reservation & Ticketing Manager
Dhiofur Rahman Travels & Hajj Group (OTA)
02.2022 - 12.2024
Sr. Reservation & Ticketing Executive
MOON Travel & Tourism (IATA)
01.2019 - 12.2021
Visa & Ticket (Reservation) Executive
GEO Connect Aviation’s Ltd. (IATA)
01.2016 - 12.2018
Diploma in Engineering - Mechanical Engineering
National Polytechnic College (NPC)
Secondary School Certificate - Science
Shyamoli Ideal Polytechnic School & College