MD MERAJ UDDIN
Uttara,18
Summary
Experienced with coordinating and managing reservation systems to ensure seamless operations. Utilizes strong communication and problem-solving skills to enhance guest satisfaction. Knowledge of team leadership and process optimization to drive efficiency and success.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Reservation Manager
NZ World Tours & Travels (OTA)
01.2025 - Current
- I am serving in NZ World Tours & Travels (OTA), Uttara Dhaka as a Reservation Manager since 01-01-2025 to till now.
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Consulted with central reservations to discuss new rate plans and promotions.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
Reservation & Ticketing Manager
Dhiofur Rahman Travels & Hajj Group (OTA)
02.2022 - 12.2024
- I served in Dhiofur Rahman Travels & Hajj Group (OTA) Chattogram as a Reservation & Ticketing Manager from 16-02-2022 to 31-12-2024.
- Worked with marketing and sales department to create and implement upsell opportunities for events.
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office.
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.
- Developed annual ticket operations and service budget for review with leadership.
Sr. Reservation & Ticketing Executive
MOON Travel & Tourism (IATA)
01.2019 - 12.2021
- I served in MOON Travel & Tourism (IATA) as a Sr. Reservation & Ticketing Executive at Chittagong since 2019-2021.
Visa & Ticket (Reservation) Executive
GEO Connect Aviation’s Ltd. (IATA)
01.2016 - 12.2018
- I served in GEO Connect Aviation’s Ltd. (IATA) as a Visa & Ticket (Reservation) Executive at Chittagong since 2016-2018.
Education
Diploma in Engineering - Mechanical Engineering
National Polytechnic College (NPC)
01.2018
Secondary School Certificate - Science
Shyamoli Ideal Polytechnic School & College
01.2012
Skills
GDS proficiency: Sabre, Galileo, Amadeus
EXTRA CURRICULUM SKILLS
Course Name: Computer Hardware & Software Applications Course Duration: 6 Months Institute: Meds IT Development Ltd. Course Name: The Industrial Attachment Training Programme Course Duration: 3 Months Institute: Bangladesh Industrial Technical Assistance Centre (BITAC)
DECLARATION
I do hereby declare that the particulars provided here are true and no misinformation is given. (Md. Meraj Uddin) Date
EXTRA COMPETITIVE QUALIFICATION
- Able to work under pressure.
- Always ready to work in a challenging environment.
- Positive attitude with pleasant personality.
Timeline
Reservation Manager
NZ World Tours & Travels (OTA)
01.2025 - Current
Reservation & Ticketing Manager
Dhiofur Rahman Travels & Hajj Group (OTA)
02.2022 - 12.2024
Sr. Reservation & Ticketing Executive
MOON Travel & Tourism (IATA)
01.2019 - 12.2021
Visa & Ticket (Reservation) Executive
GEO Connect Aviation’s Ltd. (IATA)
01.2016 - 12.2018
Diploma in Engineering - Mechanical Engineering
National Polytechnic College (NPC)
Secondary School Certificate - Science
Shyamoli Ideal Polytechnic School & College