Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
MD Miftauzzaman BHUIYAN

MD Miftauzzaman BHUIYAN

Mohammadpur

Summary

To secure a position with a well-established organization to utilize my skills along with gather more practical knowledge and contribute to the company`s growth as well as widen my domain of knowledge by learning and exploring new things.

Overview

3
3
years of professional experience

Work History

Customer Support Representative

New Entertainment Development N.V.
Abraham De Veerstraat 1 Willemsta, Curaçao
03.2025 - Current
  • Monitored customer feedback to identify areas for service improvement.
  • Assisted customers with inquiries through phone and email support.
  • Resolved customer issues using company knowledge base and support tools.
  • Collaborated with team members to improve service delivery processes.
  • Provided product information and guidance to enhance customer understanding.
  • Maintained accurate records of customer transactions and communications.
  • Trained new staff on company policies and customer service protocols.
  • Resolved customer inquiries in a timely manner.
  • Engaged in active listening with callers to confirm or clarify information and diffuse anger.
  • Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
  • Responded promptly to complaints or requests from customers.
  • Followed established policies and procedures while providing excellent customer service.
  • Conducted follow-up calls to ensure customer satisfaction.
  • Maintained an up-to-date knowledge of products and services offered by the company.
  • Handled escalated customer service issues with professionalism and empathy.
  • Maintained and exceeded performance and quality standards, meeting customer support objectives.

Site Engineer

Building Design World
01.2024 - 01.2025
  • Overseeing Building work
  • Checking designs & drawing to ensure
  • Supervising contracted staff

Customer Care

Tesco
Aberdare
01.2023 - 01.2024
  • Company Overview: Customer Care
  • Customer Care

Education

Bachelor of Science - Civil Engineering

Daffodil International University
01.2023

HIGHER SECONDARY CERTIFICATE - Science

College of Development Alternative
01.2017

SCONDARY SCHOOL CERTIFICATE - Science

Mega City College
01.2017

Skills

  • Client Relationship Management
  • Delegation
  • Creativity
  • Time Management
  • Interpersonal Skills
  • Effective Communication
  • Resolving Complaint
  • Customer Service Excellence
  • Product Knowledge
  • Overseeing Building work
  • Checking designs & drawing to ensure
  • Supervising contracted staff

References

Engr. Md. Mohibbur Rahman Bhuiyan

Company: Building Design World 

Designation: CEO

Phone: +8801711104465

Email: uzzal88831@yahoo.com

Languages

Bangla
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

Timeline

Customer Support Representative

New Entertainment Development N.V.
03.2025 - Current

Site Engineer

Building Design World
01.2024 - 01.2025

Customer Care

Tesco
01.2023 - 01.2024

Bachelor of Science - Civil Engineering

Daffodil International University

HIGHER SECONDARY CERTIFICATE - Science

College of Development Alternative

SCONDARY SCHOOL CERTIFICATE - Science

Mega City College

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MD Miftauzzaman BHUIYAN