Microsoft Excel
Md. Mim Al (Hasan)
Senior Project Executive- F&B
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
9
9
years of professional experience
17
17
years of post-secondary education
Work History
Senior Project Executive
Unimart Limited, United Group
Gulshan-2, Dhaka
09.2021 - Current
- Successfully opened 10 outlets and managed necessaries to run a successful operation.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
- Planned, designed and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Drove team success through shared vision and recognition of quality performance.
- Led project teams through design, construction and launch process.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Led and directed team members on effective methods, operations and procedures.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Identified team weak points and implemented corrective actions to resolve concerns.
Duty Manager
Chefs Table Courtside
Dhaka
11.2019 - 09.2021
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Formulated procedures to use in event of accidents, fires or other emergencies.
- Set goals for department and supported employees in meeting expectations.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained store equipment, printers and fax machines.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Guest Service Representative-F&B
Lakeshore Hotels
Banani, Dhaka
02.2019 - 11.2019
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Restaurant Shift Manager
Secret Recipe Bangladesh
Khilgaon, Shantinagar, Gulshan
02.2017 - 02.2019
- Communicated with health inspectors during inspections and resolved issues found.
- Checked and monitored inventory levels to reorder items.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Monitored employee food handling, safety and uniform requirements.
Restaurant Team Leader
Gloria Jeans Coffees Bangladesh
Gulshan-1, Dhanmondi, Gulshan-2
03.2014 - 02.2017
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
- Cultivated warm relationships with regular customers.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Managed food resources, memorized orders and coordinated customer service.
Education
BBA - Managment
Govt. Titumir College
Mohakhali, Dhaka 03.2011 - Current
Higher Secondary School - Business Studies
Birshreshtha Noor Mohammad Public College
Dhaka 01.2009 - 12.2011
Secondary School Certificate - Business Studies
Bangladesh Bank High School
Dhaka 01.2007 - 12.2009
Skills
Business process re-engineering
Advanced problem solving
Project planning and development
Strategic planning
Performance Evaluations
New product introductions strategies
Logistics Management
Contract Management
Budgeting
Project Management
Fluent in English
Food preparation and safety
Performance improvement
Cost-controls
Conflict resolution techniques
Staff Scheduling
Inventory control and record keeping
Business operations expertise
Point of Sale (POS) system operation
Staff Management
Food service background
Dynamic, friendly hostess
Operations management
Software
Microsoft Power Point
Microsoft Word
Brain Power POS Solution
ZAB POS Solution
Timeline
Senior Project Executive
Unimart Limited, United Group
09.2021 - Current
Duty Manager
Chefs Table Courtside
11.2019 - 09.2021
Guest Service Representative-F&B
Lakeshore Hotels
02.2019 - 11.2019
Restaurant Shift Manager
Secret Recipe Bangladesh
02.2017 - 02.2019
Restaurant Team Leader
Gloria Jeans Coffees Bangladesh
03.2014 - 02.2017
BBA - Managment
Govt. Titumir College
03.2011 - Current
Higher Secondary School - Business Studies
Birshreshtha Noor Mohammad Public College
01.2009 - 12.2011
Secondary School Certificate - Business Studies
Bangladesh Bank High School
01.2007 - 12.2009