SQL
Md.Mostafizur Rahman
VSAT Analyst
Dhaka
Summary
Demonstrated strong leadership and team management abilities in a dynamic, customer-centric environment. Proven expertise in coordinating operations, optimizing workflows, and cultivating a collaborative team culture. Now seeking to transition into the finance industry, leveraging these transferable skills to contribute to team efficiency, financial performance, and organizational success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
2
2
Languages
Work History
VSAT Analyst
Foodpanda Bangladesh Limited
02.2024 - Current
- Call Audits: Conducted approximately 12-15 call audits to identify service gaps and understand root causes of vendor dissatisfaction.
- Performance Reporting & Analysis: Created detailed performance reports for regional teams and supported data-driven discussions in weekly review meetings.
- SOP Review: Conducted weekly meetings with regional and local teams to evaluate SOPs and propose changes aligned with the Bangladesh market.
- Process Improvement: Assessed key performance metrics to provide actionable insights for optimizing workflows and boosting service efficiency.
- Team Building: Worked with regional and local management to share ideas and pros -cons of a team.
Shift Lead
Foodpanda Bangladesh Limited
09.2023 - 02.2024
- Service Level Monitoring: Monitored and evaluated approximately 25 no of agents performance to ensure consistent and high-quality service delivery.
- Performance Data Management: Maintained and updated performance records in spreadsheets.
- Data Visualization & Reporting: Developed visual reports to illustrate performance trends and shared insights with management for informed decision-making.
- Team Development: Supported management in implementing productivity strategies.
Partner Service Agent
Foodpanda Bangladesh Limited
09.2022 - 09.2023
- Direct Vendor Support: Handled incoming calls and ensured timely, effective service to vendors, maintaining high satisfaction levels.
- Task Execution: Completed assigned tasks from the team lead promptly and accurately.
- Collaborative Problem-Solving: Worked closely with team leads and colleagues to resolve complex vendor issues efficiently.
Education
BBA - Finance
East West University
Dhaka, Bangladesh 02.2021 - 05.2025
ACCA - Accounting And Finance
LCBS Dhaka
Dhaka, Bangladesh 03.2025 - Current
Skills
Leadership
Communication
Team motivation
Time Management
Ethics
Decision Making
Timeline
ACCA - Accounting And Finance
LCBS Dhaka
03.2025 - Current
VSAT Analyst
Foodpanda Bangladesh Limited
02.2024 - Current
Shift Lead
Foodpanda Bangladesh Limited
09.2023 - 02.2024
Excel Pivot Tables for beginner certificates from Linkedln
11-2022
Power BI: Dashboards for Beginners
11-2022
Partner Service Agent
Foodpanda Bangladesh Limited
09.2022 - 09.2023
Email Writing Certificate from 10 Minute School
08-2022
BBA - Finance
East West University
02.2021 - 05.2025
Software
Google Sheets
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Google Docs
Languages
Bengali
Native or Bilingual
English
Full Professional
Awards
Medha Lalon Scholarship – East West University, 2024
Recognized for maintaining an outstanding academic performance with a CGPA of 3.5 or higher for three consecutive semesters.
Best VSAT Analyst-foodpanda Bangladesh Limited,2025
Led Bangladesh Foodpanda to secure the 1st place VSAT ranking at the regional level among 11 countries.
References
Dr. Tanbir Ahmed Chowdhury
Designation: Professor at Department of Business Administration
Organization: East West University
Contact: tanbir@ewubd.edu
Mubasshira Mehzabin
Designation: Team Lead
Company: foodpanda Bangladesh Limited
Contact: 01799-221954; mubasshira.mehzabin@foodpanda.com.bd