Md Mostafizur Rahman

what I have done:

Administration:

1. Collaborates with all management staff to identify and deliver required administrative support operations for organization.
2.Perform day to day administrative activities of company having diversified business and other upcoming projects.
3. Perform periodical assignments on behalf of Managing Director.
Closely maintain liaison and coordination with Govt. department in implementing guidelines and other statutory requirements to ensure legal compliance standard throughout group's SBUs
4. Responsible for general administration, legal compliance
5. Execution of company's administrative plans, policies and decisions of Management.
6. Collaborates with other management staff to draft and implement annual administrative budget.
7. As per management requirement further job will be added.

Talent Acquisition:

1. Full recruitment & selection process that include manpower requisition, Job advertisement, CV screening, ability test, interview, negotiation and finalizing offer.
2. Develop pool of qualified candidates for different positions in advance of need.
3. Prepare approval letter, offer letter, appointment letter and joining formalities.
4. Prepare interview schedule and conduct interview.
5. Complete process in timely and cost-effective manner.
6. Prepare advertisement for different positions and arrange publishing in Bdjobs.com and other online media and paper media.

Organization Development:

1. Prepare Job Description with KRA (Key Result Area) and KPI (Key Performance Indicator) for different positions of company.
2. Prepare department unit wise Organogram, Process Flow Diagram, Job Allocation etc.
3. Job assessment, job designing & job evaluation for process of development.
4. Assist to develop & implement human resources policies and procedures.
5. Coordinate several departments
6. Training Coordination and assess ROI against Training.
7. Prepare SOP regarding HR & Administration.

what I have done:

Talent Acquisition:
1. Assist Functional Head in recruitment & selection process that include manpower requisition, Job advertisement, CV screening, ability test, interview, negotiation and finalizing offer.
2. Develop a pool of qualified candidates for different positions in advance of need.
3. Prepare approval letter, offer letter, appointment letter and joining formalities.
4. Prepare interview schedule and conduct interview.
5. Complete the process in a timely and cost-effective manner.
6. Prepare advertisement for different positions and arrange publishing in Bdjobs.com and other online media and paper media.
7. Provide progress reports and status to Functional Head.

Organization Development:
1. Prepare Job Description with KRA (Key Result Area) and KPI (Key Performance Indicator) for different positions of the company.
2. Prepare department unit wise Organogram, Process Flow Diagram, Job Allocation etc.
3. Job assessment, job designing & job evaluation for the process of development.
4. Assist to develop & implement human resources policies and procedures.
5. Coordinate several departments/ factories in HR related issues.
6. Training Coordination and assess ROI against Training.
7. Prepare SOP regarding HR & Administration.
8. Perform any other tasks assigned by Functional Head.

Payroll Management:
1.Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
2.Maintains the work structure by updating job requirements and job descriptions for all positions.
3.Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
4.Develop and Maintain company HRIS, Attendance system
5.Monitoring overall Bangladesh Employees Attendance and Leave Management
6.Payroll operation Control & Monitoring Payroll Team by supervising & guideline.
7.Provide proper support to develop and update compensation and benefits structure and undertake all related activities such as payroll Administer Payroll with all allied matters like bank advice, tax deduction etc.
8.Coordinate and execute the training and development strategy and action plan that meets the needs of specific business strategy, organization priorities and performance development plans;
9.Handle the grievance and disciplinary issues smoothly and Maintain disciplinary issue as per Labor Law.
10.Design, obtain approval & implement appraisal & reward system. Including a systematic & best in class compensation & benefit system.

what I have done:

1.Make informative and successful transaction
2.Provide service according to the ambition set by the Center Managers in given parameters (Serving time, waiting time, CEX target etc.)
3,Promote & maintain customized service for high-profile & BS Customer
4.Pro-actively secure all system manuals and self-update about changes / development etc in GP provided front-line software and tools
5.Escalate critical issues to immediate leader and concerned unit timely to ensure positive customer experience
6.Incorporate company values in customer dealings to continuously comply with corporate codes of conduct
7.Ensure expert guidance and sales push to customer by constantly developing and updating oneself and team with right know how and behavioral traits
8.Achieve the sales & service targets given to the Center through proactive planning
9.Increase customer's ARPU/AMPU by increasing customer's uptake of products/services/campaigns/internet etc. through more awareness, demonstrations, hands-on experience and good salesmanship
10.Manages daily reconciliation responsibility of Bills pay & ERS of the Center.

what I have done:

1.Provide service according to the ambition set by the Managers in given parameters
2.Promote & maintain customized service for high-profile & Corporate Customer
3.Pro-actively secure all system manuals and self-update about changes/ development etc
4.Escalate critical issues to immediate leader and concerned unit timely to ensure positive customer experience
5.Incorporate company values in customer dealings to continuously comply with corporate codes of conduct
6.Ensure expert guidance and sales push to customer by constantly developing and updating oneself and team with right know how and behavioral traits
7.Achieve the sales &service targets given by the manager through proactive planning
8.Market survey for increasing customer value and Customer positive feedback. Take initiative for increasing sales based of customer feedback.
9.Ensure about software update and troubleshooting knowledge about service related software. Data analysis and Database Management. Promotional Tools Created with Graphics Software and other tools.
10.Ensure Staff Welfare such as, Staff leave, provident fund, gratuity, insurance, health, recreation, and emergency need

What i have done:

1.Achieve 100% monthly and yearly sales target by generating proper demand.
2.Pay regular visit to all doctors of the territory as per work plan,
3.Show the benefits of products with the help of promotional tools and generate sufficient prescription of products to meet the sales target.
4.Pay regular visit to all territorial chemist and also receive sales order from all of them against proper demand.
5.Pay regular visit to all territorial institutions/clinics and collect sales order from all of them against proper demand.
6.Ensure distribution of products in co-ordination with the distribution department.
7.Ensure payment of bills from chemist/institutions against delivered products.
8.Ensure liquidation of sold products before expiry.
9.Ensure that no product is migrated from my territory to other territory.
10.Monitors sales and prescription of the territory with proper care and attention and give feedback to the respective supervisor.
11.Observe the competitors’ activities of my territory and give feedback to the management.
12.Follow all guideline and action plans time to time provided from head office/respective reporting authorities.
13.Maintain respective SOPs in every step of daily activities.
14.Prepare the daily call report (DCR), Tour program, daily work plan and expense bill in time and regularly.