MD MOZAMMAL HOSSAIN
Movenpick Hotel
Comilla
Work Preference
Desired Job Title
Senior Waiter
Minimum Desired Compensation
৳45000/yr
4
Language, english, hindi, arabic, bangla
8
Years of experience 8
Dynamic Head Waiter with a proven track record at Bangladesh, excelling in guest relations management and menu presentation. Expertly trained staff to enhance service quality, resulting in improved customer satisfaction. Skilled in high-volume dining environments, adept at resolving inquiries and complaints to ensure an exceptional dining experience.
Work History
Head Waiter
3 Years 10 Months- Delivered exceptional customer service in high-pressure dining environments.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Trained new team members on service standards and menu knowledge.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Managed multiple tables efficiently, ensuring prompt attention to guests' needs.
- Supervised dining staff to ensure exceptional service delivery and guest satisfaction.
- Trained new waitstaff on menu knowledge, service protocols, and customer engagement techniques.
Waiter
4 Years 2 Months- Supervised dining staff to ensure exceptional service delivery and guest satisfaction.
- Coordinated table assignments and managed seating arrangements for optimal flow.
- Trained new waitstaff on menu knowledge, service protocols, and customer engagement techniques.
- Handled customer inquiries and resolved complaints promptly to enhance dining experience.
- Assisted in training new staff on menu offerings and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery.
Education
High School Diploma
Skills
Menu memorization
High volume dining
Menu presentation
Guest relations management
Languages
Arabic, English, Hindi, Bangla
Timeline
Head Waiter
Movenpick Hotel
08.2018 - 06.2022Read More
Waiter
ABUDHABI NATIONAL HOTELS
11.2008 - 01.2013Read More
Jhalam High School And College
High School Diploma
Read More