Md. Mushfiqur Rahman
Banker
Dhaka
Summary
To obtain a challenging post at your reputable organization that will utilize both my educational background and professional experience to contribute to the organization's goals and simultaneously provide excellent opportunities for career development and personal growth. Forward-thinking Operations Specialist bringing 13 years of expertise in customer care for service sector businesses.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Intern
Uttara Bank Mirpur Br.
- Three months working experience on General Banking system in Uttara Bank Mirpur Br
- As an Intern.
Co-ordinator, Admin & Customer Care
Morimoto Singapore Pte Ltd. Bangladesh Liaison office
11.2011 - 05.2014
- Maintain all administration work
- Mail corresponding with Japan & Singapore
- Maintain good relationship with Warehouse and Head office
- Customer claim handling
- Provide service
- Take feedback
- Shipping Incharge
- Attendance file maintain
- Company requisition file maintain.
- Handled difficult situations calmly, maintaining professionalism at all times.
- Managed high call volumes with exceptional time management and multitasking skills.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong relationships with customers, leading to increased repeat business.
- Reduced customer complaints by providing timely solutions to issues.
- Analyzed data trends to identify areas requiring improvement in the customer experience.
- Maintained detailed records of customer interactions, allowing for thorough follow-up and improved service delivery over time.
- Led initiatives to boost employee morale within the department, fostering a positive workplace culture focused on growth and development.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Analyzed customer feedback to identify areas for improvement.
- Collaborated with team members to meet departmental goals and improve overall performance.
- Actively participated in weekly meetings and provided valuable input towards improving overall operations.
- Implemented innovative strategies for managing high-stress situations effectively.
- Maintained and managed customer files and databases.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Educated customers on features and benefits of banking products and services.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Provided advice on different bank products and financial options.
- Opened, closed, and updated accounts for customers.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Developed and implemented strategies to reduce risk and increase profitability.
- Provided expert guidance on investment strategies, optimizing portfolios to maximize returns for clients.
- Assisted customers with banking needs and inquiries.
- Calculated fees due, interest and change for customer transactions.
- Trained new hires on customer service policies and procedures.
Principal Officer
Al-Arafah Islami Bank PL
05.2014 - Current
- Championed technology integration in classrooms to promote digital literacy skills essential for 21st-century success.
- Developed a positive school culture by fostering strong relationships among students, staff, and parents.
- Implemented data-driven decision-making processes to guide instruction, curriculum development, and resource allocation.
- Streamlined administrative processes by identifying inefficiencies and implementing innovative solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Education
S.S.C -
Dhaka Board
Dhaka, Bangladesh 04.2001 - 04.2003
H.S.C - undefined
Dhaka Board
B.B.A - undefined
Stamford University Bangladesh
MBA - undefined
Stamford University Bangladesh
Skills
Sound working profiency in MS Word, MS Excel and Powerpoint
Leadership quality
Ability to adopt and cope up with different environment because of strong physical and mental condition
Self- Motivated to work in a stressed condition
Ability to work at extended time period
Fast typing ability
Punctual
Personal Information
- District: Dhaka
- Height: 5' 5"
- Father's Name: Md. Muklesur Rahman
- Mother's Name: Hasne Ara Begum
- Blood Group: AB+
- Date of Birth: 12/07/88
- Gender: Male
- Nationality: Bangladeshi
- Marital Status: Unmarried
- Religion: Islam
Hobbiesandactivities
- Reading books
- Traveling
- Listening music
- Playing cricket
- Playing football
- Playing badminton
- Handling people deeply
References
- Sreedam Bhattacharjee, Incharge of Engineer & Customer Care, Morimoto Singapore Pte., Ltd. Bangladesh Liaison Office, 01812158118, kansai.customercare@gmail.com
- Md. Rezowanur Rahman, Sr. Executive Officer (R&D), Incepta Pharmaceuticals Ltd, 01717 035532, rezowan101@yahoo.com
Timeline
Principal Officer
Al-Arafah Islami Bank PL
05.2014 - Current
Co-ordinator, Admin & Customer Care
Morimoto Singapore Pte Ltd. Bangladesh Liaison office
11.2011 - 05.2014
S.S.C -
Dhaka Board
04.2001 - 04.2003
Intern
Uttara Bank Mirpur Br.
H.S.C - undefined
Dhaka Board
B.B.A - undefined
Stamford University Bangladesh
MBA - undefined
Stamford University Bangladesh