Md. Mushfiqur Rahman

Co-ordinator, Admin & Customer Care

Morimoto Singapore Pte Ltd. Bangladesh Liaison office

11.2011 - 05.2014

Maintain all administration work
Mail corresponding with Japan & Singapore
Maintain good relationship with Warehouse and Head office
Customer claim handling
Provide service
Take feedback
Shipping Incharge
Attendance file maintain
Company requisition file maintain.
Handled difficult situations calmly, maintaining professionalism at all times.
Managed high call volumes with exceptional time management and multitasking skills.
Improved customer satisfaction by promptly addressing inquiries and resolving issues.
Developed strong relationships with customers, leading to increased repeat business.
Reduced customer complaints by providing timely solutions to issues.
Analyzed data trends to identify areas requiring improvement in the customer experience.
Maintained detailed records of customer interactions, allowing for thorough follow-up and improved service delivery over time.
Led initiatives to boost employee morale within the department, fostering a positive workplace culture focused on growth and development.
Enhanced company reputation through excellent customer service and professional demeanor.
Analyzed customer feedback to identify areas for improvement.
Collaborated with team members to meet departmental goals and improve overall performance.
Actively participated in weekly meetings and provided valuable input towards improving overall operations.
Implemented innovative strategies for managing high-stress situations effectively.
Maintained and managed customer files and databases.
Promptly responded to inquiries and requests from prospective customers.
Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Developed and maintained strong customer relationships, providing exceptional service and advice.
Collaborated with other departments to confirm compliance with banking procedures and regulations.
Educated customers on features and benefits of banking products and services.
Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
Enhanced bank profitability by effectively cross-selling various financial products and services.
Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
Provided advice on different bank products and financial options.
Opened, closed, and updated accounts for customers.
Strengthened customer relationships through attentive service and prompt resolution of inquiries.
Developed and implemented strategies to reduce risk and increase profitability.
Provided expert guidance on investment strategies, optimizing portfolios to maximize returns for clients.
Assisted customers with banking needs and inquiries.
Calculated fees due, interest and change for customer transactions.
Trained new hires on customer service policies and procedures.

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