MD. NAYEEMUL ISLAM
Gazipur
Summary
Goal-oriented leader with distinguished experience in telecom industries and proven 8 years of leadership abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Distribution Manager
M/S Aumi Construction
05.2021 - Current
- Setting Sales Goals and Targets: Establishing clear, achievable sales targets for the team and ensuring they align with the company’s overall objectives.
- Developing Sales Strategies: Creating and implementing effective sales plans and strategies to reach the set targets.
- Team Management: Recruiting, training, and mentoring sales representatives to build a competent and motivated sales team.
- Performance Monitoring: Tracking sales performance using KPIs, analyzing data, and providing feedback to improve results.
- Customer Relationship Management: Building and maintaining strong relationships with key retailers, understanding their needs, and ensuring high levels of retail satisfaction.
- Market Analysis: Staying informed about market trends, competitor activities, and customer preferences to adjust strategies accordingly.
- Reporting: Preparing regular sales reports for senior management, providing insights into sales performance, and suggesting areas for improvement.
- Budget Management: Overseeing the sales budget, ensuring expenditures align with the financial goals, and optimizing resource allocation.
- Collaboration: Working closely with other departments, such as marketing and product development, to support sales efforts and drive overall business growth.
- Problem-Solving: Addressing any issues that arise within the sales team or with clients, ensuring smooth operations and conflict resolution.
Social Media Team Coordinator
Banglalink Digital Communications Ltd.
02.2018 - 04.2019
- Operate large team of more than 40 manning
- Train and guide them to evolve with the organization & industry practice to ensure excellence service
- Maintained Daily Log in Social media activity, reporting to HOD, Operation Manager, Marketing Dept., Floor Manager, Floor Team Leader, Corresponding mail to different units and prepare a presentation on monthly performance basis
- Monitor all Social media channel (Facebook, YouTube, Twitter, Play Store, Instagram, Etc.)
- Monitor all team members E-chat to ensure that due procedures and quality standards are strictly adhered to
- Maintained communication with customers through INFO mail on behalf of the company
- Perform other duties as assigned.
Outbound IRU (Investigation & Resolution Unit)
Banglalink Digital Communications Ltd.
07.2017 - 02.2018
- Issuing refunds or compensation to customers
- To provide highest quality of service to the customers over the Phone
- Conducted customer’s complaints against employees
- Resolved customers all product & service related problems as well as all product & service related information’s
- Communicated and work closely with other concerned departments to resolve the customers’ problem from back hand
- Identify, investigating, and taking necessary action as per company policy regarding Investigate SIM ownership related impediment and give a proper decision in favor of the actual owner
- Also, fraudulent activities related to SIM connection
- Perform other duties as assigned
- Follow the company’ business code of conduct.
Contact Center Representative
Banglalink Digital Communications Ltd.
01.2017 - 07.2017
- Communicated politely with customers by telephone
- Resolved customers all product & service related problems as well as all product & service related information’s
- Provide feedback to the Team Leader on issues and challenge on job suggest solution
- Provide FCR (First Call Resolution) and OCS (One Call Service) on all calls as per company SOPs
- Maintained FCR 90% for overall.
Sales Supervisor
Rakin Trading Corporation
10.2015 - 01.2017
- Guiding and motivating the sales team which is included Sales Representative
- Overseeing the sales operation system
- Prepare and submit daily sales activity report in the prescribed format
- Performs all other duties as assigned by TM.
- Provides training to Sales Representative when needed.
Education
BBA - Marketing
International University of Business Agriculture And Technology
01.2017
Higher Secondary Certificate (HSC) -
Uttara Public College
07.2012
Secondary School Certificate (SSC) -
Siraj Uddin Sarker Vidyaniketan
05.2010
Skills
- Data Management: Understanding databases, spreadsheets, and data entry, MS Office (Excel-VLOOKUP, Word, Power point), supporting software
- Internet and Research Skills: Efficiently navigating the web, using search engines, and conducting online research
- Conflict Resolution: Handling disputes and disagreements constructively
- Communication: Clear and effective exchange of information, both verbally and in writing
- Teamwork: Ability to work collaboratively with others towards a common goal
- Problem-Solving: Identifying issues and finding creative and practical solutions
- Adaptability: Flexibility to adjust to new conditions and challenges
- Leadership: Inspiring and guiding individuals or teams
Personal Information
- Date of Birth: 04/01/95
- Nationality: Bangladeshi
Maritalstatus
Married
Hobbies and Interests
Reading books, Listening Music, Traveling and Internet Browsing. Donate Blood in regular Interval
Training
- Basic Training: Digital Channels, Banglalink Digital Communications Ltd, 02/24/18, 03/03/18
- Call Center Training, Banglalink Digital Communications Ltd, 01/31/17, 02/17/16
- Short Time Training: Internet service based, Banglalink Digital Communications Ltd, 09/22/17
Awards
- Won Best Distribution Manager award quarter basis. (3 Times)
- Become Top Performer at Banglalink contact center quarter basis. (9 Times)
- Become Runner up of the floor in Grandslam customer care campaign 2017.
References
- Shakil Ahmed, Assistant Executive, Bashundhara Group, Industrial Headquarter, Bashundhara Group, 01969617314
- Joy Koirala, Zonal Manager, Banglalink Digital Communications Ltd., Tiger’s Den, House 4 (SWH), Bir Uttam Mir Shawkat Sharak, Gulshan 1, Dhaka 1212, Bangladesh, +8801962424361
Disclaimer
I hereby declare that the information given in this CV is complete, accurate and updated to the best of my knowledge and this CV will be rejected if any information is wrong.
Timeline
Distribution Manager
M/S Aumi Construction
05.2021 - Current
Social Media Team Coordinator
Banglalink Digital Communications Ltd.
02.2018 - 04.2019
Outbound IRU (Investigation & Resolution Unit)
Banglalink Digital Communications Ltd.
07.2017 - 02.2018
Contact Center Representative
Banglalink Digital Communications Ltd.
01.2017 - 07.2017
Sales Supervisor
Rakin Trading Corporation
10.2015 - 01.2017
BBA - Marketing
International University of Business Agriculture And Technology
Higher Secondary Certificate (HSC) -
Uttara Public College
Secondary School Certificate (SSC) -
Siraj Uddin Sarker Vidyaniketan
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