Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Work Availability
Timeline
Generic
MD NAZMUL HASAN

MD NAZMUL HASAN

IT ENGINEER
Dhaka,Tangail

Summary

Results-oriented IT Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise. Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Competent Customer Support representative well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert software user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Certified Assistant System Engineer with thorough understanding of network setups, customized business applications, backup and storage services. Considerable hands-on experience providing IT services and developing security projects. Subject Matter Expert (SME) of network infrastructures necessary to provide day-to-day operational support. Proficient Assistant System Engineer with 3 years of experience using monitoring tools to troubleshoot performance systems and network alerts. Skilled at generating reports and performing physical equipment movement requests. Articulate communicator committed to exceeding service level goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience
14
14
years of post-secondary education
3
3
Certifications
4
4
Languages

Work History

IT System Support Engineer

Dohatec New Media
Dhakka
12.2017 - Current
  • Provided secondary training to personnel struggling with technological tools and systems.
  • Executed troubleshooting and server support in both in-person and remote situations.
  • Offered troubleshooting via voice and text chat, maintaining resolution rates of 100%.
  • Authored technical guidance explainers and whitepapers on systems for use by senior leadership.
  • have the capability of convincing people.
  • Monitored ongoing technical compliance with applicable laws and regulations.
  • Produced reports on success rates and remedial requirements.
  • Identified and corrected system faults to minimize operational system downtime.
  • Oversaw quality assurance management and offered suggested recommendations.
  • Performed scheduled service work, installations, testing and repairs.
  • Maintained service schedule for software and hardware.
  • Provided technical support in both on-site and telephone consultations.
  • Wrote work orders, accounting for standard budgeting guidelines and operational parameters.
  • Managed and monitored installed systems for highest level of availability.
  • Diagnosed malfunctions , directing support tickets to appropriate personnel for remediation.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Worked effectively in both independent and team environments to exceed IT goals.
  • Worked with various departments on integrating new processes for software and manual usage.
  • Configured security settings and granted system access to groups and individuals.

IT Support Engineer

Synesis IT Limited
Dhaka
07.2012 - 01.2014
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Translated complex technical issues into digestible language for non-technical users.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Monitored systems in operation and quickly troubleshot errors.
  • Documented support interactions for future reference.
  • Assisted with updating technical support best practices for use by team.
  • Configured hardware and granted system permissions to new employees.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Researched and identified solutions to technical problems.
  • Installed and configured operating systems and applications.
  • Created user accounts and assigned permissions.
  • Tested new software and hardware prior to deployment.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Configured and tested new software and hardware.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Assisted in development of system security protocols.
  • Monitored system performance to identify potential issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Installed, configured and maintained computer systems and network connections.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Education

Bachelor of Science - Computer Science And Engineering(Network Tech)

Lincoln University College, Malaysia
Malaysia
06.2014 - 07.2017

Diploma Engineering - Computer Technology

Tangail Polytechnic Institute
Tangail, Bangladesh
02.2008 - 12.2012

Secondary School Certificate - Science Education

Vhaowra High School
Vhaowra,Mirzapur Tangail, Bangladesh
01.2003 - 12.2008

Skills

    Programming

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Additional Information

I'm good at web Development by using React Js. I have completed the web Development course as a front end development with react.

Certification

Web Development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Web Development

09-2023

Training on Public Procurement (From 23 December 2018 to 8 January 2019)

10-2019

IT System Support Engineer

Dohatec New Media
12.2017 - Current

Training on e-Government Procurement (e- GP) System

12-2017

Bachelor of Science - Computer Science And Engineering(Network Tech)

Lincoln University College, Malaysia
06.2014 - 07.2017

IT Support Engineer

Synesis IT Limited
07.2012 - 01.2014

Diploma Engineering - Computer Technology

Tangail Polytechnic Institute
02.2008 - 12.2012

Secondary School Certificate - Science Education

Vhaowra High School
01.2003 - 12.2008
MD NAZMUL HASANIT ENGINEER