Md Rafatul Islam
Bagerhat
Summary
Dynamic professional with extensive experience in operations and customer service, notably at Mercantile Islami Life Insurance Ltd. Proven track record in team leadership and problem-solving, enhancing customer engagement and driving sales growth. Proficient in cash handling and POS systems, consistently delivering exceptional service and fostering strong client relationships.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Executive
Lake City Rooftop Restaurant
Kishoreganj
01.2025 - Current
- Processed customer transactions accurately and efficiently at a popular rooftop dining venue.
- Managed cash register operations and balanced cash drawers at the end of shifts.
- Assisted customers with menu selections and addressed inquiries about food offerings.
- Handled guest complaints professionally, ensuring satisfactory resolutions for patrons.
- Scanned items, accepted payments, and provided change as necessary.
- Maintained cleanliness of checkout areas.
- Followed proper payment processing procedures including credit cards and checks.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
- Computed sales prices and totaled purchases with cash register.
Operations Manager
Multi Star Facilities Management Services LLC
Dubai
08.2023 - 06.2024
- Oversaw daily operations and managed team schedules for optimal efficiency.
- Coordinated logistics and inventory management to streamline supply chain processes.
- Developed training programs to enhance employee skills and operational knowledge.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Manager
Look Terra Travels LLC
Dubai
06.2022 - 07.2023
- Managed travel itineraries and logistics for diverse client needs.
- Oversaw budget allocations for travel packages and marketing initiatives.
- Implemented new booking systems to improve operational efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Marketing Manager
Right Job RL-1807
Dhaka
06.2019 - 09.2021
- Developed marketing strategies to enhance brand visibility and engagement.
- Managed social media campaigns to increase audience interaction and reach.
- Oversaw content creation for website, newsletters, and promotional materials.
- Executed email marketing campaigns to nurture leads and drive conversions.
- Created content for promotional materials, including brochures, flyers, and websites.
- Developed social media marketing strategies to help brand company and increase sales.
Branch Manager
Mercantile Islami Life Insurance Ltd
Khulna
01.2015 - 12.2017
- Managed daily operations of insurance branch to ensure smooth workflow.
- Supervised and trained staff to enhance customer service skills.
- Developed and implemented sales strategies to increase policy enrollments.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
Education
Bachelor of Arts -
National University
Dhaka, BD01-2014
High School Diploma -
BAF Shaheen College
Chittagong, Ban01-2007
Secondary School Sertificate -
Khulna Alia Madrasah
Khulna , BD01-2005
Skills
- Adobe Photoshop
- Adobe Illustrator
- Canva Pro
- MS Word
- MS Excel
- MS PowerPoint
- Typing Speed 40 (Bengali)
- Typing speed: 30 (English)
- Typing speed: 20 (Arabic)
- Social media marketing (expert)
- Email marketing
- Content creator
- Cash handling
- Payment processing
- Customer service
- Sales computation
- Team leadership
- Problem solving
- Relationship building
- Customer engagement
- Data entry proficiency
- Creative thinking
- Hospitality and accommodation
- Organizational skills
- POS systems use
- Accounting software (Expert)
- Cash management
- Inventory management
Affiliations
- Travelling, Watching Movie, Singing, Listening Music, Reading Book, Browsing Interner & Social Media.
Certification
- Content Creator
- MS Office & Graphic Design
- Multimedia Editor
- Refrigerator & Air Conditioning
- Social Media Merketing
References
References available upon request.
Personal Information
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Sales Executive
Lake City Rooftop Restaurant
01.2025 - Current
Operations Manager
Multi Star Facilities Management Services LLC
08.2023 - 06.2024
Manager
Look Terra Travels LLC
06.2022 - 07.2023
Marketing Manager
Right Job RL-1807
06.2019 - 09.2021
Branch Manager
Mercantile Islami Life Insurance Ltd
01.2015 - 12.2017
Bachelor of Arts -
National University
High School Diploma -
BAF Shaheen College
Secondary School Sertificate -
Khulna Alia Madrasah
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