Md. Rakib Hasan

1. Administration and operational maintenance on Post Paid Billing System, Credit Control System, Mediation and provisioning system.

2. Ensure availability, incident and problem handling and change management process.

3. Business Requirement Analysis, Technical Feasibility and Solution Design and work as the technical product lead.

4. Manage and explore improvement plan.

5. Ability to execute all projects/assignments on deadline.

6. Ability to communicate seamlessly with cross-functional teams

7. Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.

8. Increased application stability by regularly monitoring performance metrics, addressing bottlenecks proactively to minimize downtime occurrences.

9. Led development of new software architecture, significantly reducing system downtime and improving user experience.

10. Coordinated with stakeholders to define project requirements, ensuring alignment with business goals and customer needs.

1. Managed daily operations, ensuring timely delivery of high-quality products and services to clients.

2. Streamlined operations by implementing efficient processes and optimizing workflows.

3. Managed and allocated staff and material resources to meet production goals.

4. Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.

5. Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.

6. Reduced operational costs through continuous improvement initiatives and cost-saving measures.

7. Conducted regular reviews of operations and identified areas for improvement.

1. Daily health check of Banglalink Interconnection System.

2. Ensuring smooth CDR processing and rating.

3. CDR Suspense table monitoring.

4. Ensuring daily report for DWH and other relevant stakeholders. 5. Monthly Interconnection Report generation for other MNO, ICX, IGW and BTRC.

6. New service development in TABS platform

7. Handling audit data and change management.

8. CDR validation during upstream upgradation.

9. SOX Control.

10. Revenue Gap or Dispute handling.

11. New Report Development according new service deployment.

12. Developed customized reports, summarizing and presenting data in visually appealing format.

13. Collaborated with stakeholders to identify business needs and data sources.

1. Worked closely with clients to gather requirements and translate them into technical specifications for implementation.

2. Debugged complex software issues , leading to a more stable product release.

3. Collaborated with cross-functional teams to ensure seamless integration of new features.

4. Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.

5. Adapted quickly to new technologies and programming languages, enhancing overall team productivity.

6. Reduced development time by creating reusable code libraries for future projects.

7. Conducted thorough code reviews to ensure adherence to coding standards and best practices.

8. Translated customer requirements into written use cases.

9. Corrected, modified and upgraded software to improve performance.

10. Analyzed work to generate logic for new systems, procedures and tests.

11. Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.

12. Translated technical concepts and information into terms parties could easily comprehend.

1. Participating in planning of Mediation Systems for capacity as per relevant forecasts in line with product & business roadmaps; Develop internal areas of improvement support test and launch of service as per business plan.

2. Study, analyze and propose new development like application software updates, security patching, new business solutions etc. in response to stakeholders needs.

3. Participate in building change needs, feasibility testing and follow up development activities with vendors as per as agreed plan; Deploy new changes and patches in the mediation system in compliance with change management policy including various testing.

4. Raise system problems, queries and concerns at Vendor Interface through information request/problem report as per maintenance agreement; Seek and follow up vendor to receive support & solution with proper justification.

5. Participate in financial negotiation with vendor; Check the deliverables in the testing environment; Implement change request service request deliverables in Production System as per vendor guideline.

6. Receive reporting requirements from the team and other stakeholders; Extract data from the systems; Prepare reports based on the raw data collected; Submit the scheduled and ad-hoc reports to the stakeholders; Provide justification in response to queries by the stakeholders to ensure clarity.

6. Report deviation and anomaly in the outcome of the ICT applications & Systems; Communicate & Follow up issues to achieve fastest possible resolution & impact.

1. Participating in planning of Mediation Systems for capacity as per relevant forecasts in line with product & business roadmaps; Develop internal areas of improvement support test and launch of service as per business plan.

2. Study, analyze and propose new development like application software updates, security patching, new business solutions etc. in response to stakeholders needs.

3. Participate in building change needs, feasibility testing and follow up development activities with vendors as per as agreed plan; Deploy new changes and patches in the mediation system in compliance with change management policy including various testing.

4. Raise system problems, queries and concerns at Vendor Interface through information request/problem report as per maintenance agreement; Seek and follow up vendor to receive support & solution with proper justification.

5. Participate in financial negotiation with vendor; Check the deliverables in the testing environment; Implement change request service request deliverables in Production System as per vendor guideline.

6. Receive reporting requirements from the team and other stakeholders; Extract data from the systems; Prepare reports based on the raw data collected; Submit the scheduled and ad-hoc reports to the stakeholders; Provide justification in response to queries by the stakeholders to ensure clarity.

6. Report deviation and anomaly in the outcome of the ICT applications & Systems; Communicate & Follow up issues to achieve fastest possible resolution & impact.

1. Write well designed, testable, efficient code by using best software development practices.

2. Create website layout/user interface by using standard HTML/CSS practices.

3. Integrate data from various back-end services and databases.

4. Gather and refine specifications and requirements based on technical needs.

5. Create and maintain software documentation.

6. Be responsible for maintaining, expanding, and scaling website.

7. Cooperate with web designers to match visual design intent.