Microsoft Office Word
Md Rakibul Hasan
Sub Assistant Engineer | Service Associates
Summary
Dynamic Sub Assistant Engineer with a proven track record at Electromart Limited, excelling in technician scheduling and customer complaint resolution. Skilled in refrigeration and air conditioning systems, I effectively managed installations and maintenance, ensuring high client satisfaction through proactive feedback collection and problem resolution.
Overview
2026
2026
years of professional experience
2
2
Languages
1
1
Certificate
Work History
Sub Assistant Engineer
Electromart Limited / Trade International Industries Limited
05.2023 - Current
- Received and printed customer complaints job card that created by the call centre agent.
- Received AC installation request job card, which was sent by the company's official showroom.
- Make a schedule for AC maintenance and installation, and send the technician for the work.
- Creating AC maintenance and installation job cards that are sent from the marketing department, and assigning a technician for the work.
- Carrying out air conditioning installation and maintenance billing.
- Making spare parts requisition for AC maintenance and fitting item requisition for AC installation.
- Address customer recalls; if their problem is not solved, then take necessary action and reassign a technician to resolve their issue.
- Taking feedback from customers after work.
- Writing technician log books, etc.
Sales Representative
Zarine International
2021 - 12.2021
- Deliver Document.
- Completing financial work.
- Visiting the industry with suppliers and signing documents proving the supply of goods.
Computer Trainer
It Solution Computer Training Centre
08.2019 - 11.2020
- Performed Trainup to students in MS Office A and Graphics Design.
- Data Entry
- Doing Official Designs
Education
Bachelor of Science - Mechanical Engineering
World University Of Bangladesh
Uttara, Dhaka, Bangladesh 04.2001 -
Diploma In Engineering - Refrigeration & Air Conditioning
Dhaka Polytechnic Institute
Dhaka 04.2001 -
Secondary School Certificate (SSC) Vocational - Plumbing & Pipe Fittings
Bangladesh German Technical Training Center
Mirpur, Dhaka 04.2001 -
Skills
Technician scheduling
Software
Microsoft Office Excell
Adobe Illustrator
Adobe Photoshop
Professional Qualifications
RAC Trade Course
Topic : Refrigeration And Air Conditioning
Institute : Bangladesh Korea Technical Training Centre ,Darus Salam, Mirpur, Dhaka-1216
Duration : 4 months.
Year : 2022
Computer Training Course
Topic : Microsoft Office Programme
Institute : World It Foundation, Mirpur 1, Dhaka-1216
Duration : 4 months.
Year : 2019
Interests
Excellent in Debating, Anchoring, Speech giving, etc
Timeline
Sub Assistant Engineer
Electromart Limited / Trade International Industries Limited
05.2023 - Current
Refrigeration And Air Conditioning
06-2022
Computer Trainer
It Solution Computer Training Centre
08.2019 - 11.2020
Bachelor of Science - Mechanical Engineering
World University Of Bangladesh
04.2001 -
Diploma In Engineering - Refrigeration & Air Conditioning
Dhaka Polytechnic Institute
04.2001 -
Secondary School Certificate (SSC) Vocational - Plumbing & Pipe Fittings
Bangladesh German Technical Training Center
04.2001 -
Sales Representative
Zarine International
2021 - 12.2021
Certification
Refrigeration And Air Conditioning