Microsoft Office Word
Md Rakibul Hasan
Sub Assistant Engineer | Service Associates
Summary
Dynamic Sub Assistant Engineer with a proven track record at Electromart Limited, excelling in technician scheduling and customer complaint resolution. Skilled in refrigeration and air conditioning systems, I effectively managed installations and maintenance, ensuring high client satisfaction through proactive feedback collection and problem resolution.
Overview
2026
2026
years of professional experience
2
2
Languages
1
1
Certificate
Work History
Sub Assistant Engineer
Electromart Limited / Trade International Industries Limited
05.2023 - Current
- Received and printed customer complaints job card that created by the call centre agent.
- Received AC installation request job card, which was sent by the company's official showroom.
- Make a schedule for AC maintenance and installation, and send the technician for the work.
- Creating AC maintenance and installation job cards that are sent from the marketing department, and assigning a technician for the work.
- Carrying out air conditioning installation and maintenance billing.
- Making spare parts requisition for AC maintenance and fitting item requisition for AC installation.
- Address customer recalls; if their problem is not solved, then take necessary action and reassign a technician to resolve their issue.
- Taking feedback from customers after work.
- Writing technician log books, etc.
Sales Representative
Zarine International
2021 - 12.2021
- Deliver Document.
- Completing financial work.
- Visiting the industry with suppliers and signing documents proving the supply of goods.
Computer Trainer
It Solution Computer Training Centre
08.2019 - 11.2020
- Performed Trainup to students in MS Office A and Graphics Design.
- Data Entry
- Doing Official Designs
Education
Bachelor of Science - Mechanical Engineering
World University Of Bangladesh
Uttara, Dhaka, Bangladesh 04.2001 -
Diploma In Engineering - Refrigeration & Air Conditioning
Dhaka Polytechnic Institute
Dhaka 04.2001 -
Secondary School Certificate (SSC) Vocational - Plumbing & Pipe Fittings
Bangladesh German Technical Training Center
Mirpur, Dhaka 04.2001 -
Skills
Technician scheduling
Customer complaint resolution
Spare parts requisition
Billing and invoicing
Client communication
Feedback collection
Data entry
Problem resolution
Refrigeration and Air Conditioning System
Technical documentation
Engineering support
Software
Microsoft Office Excell
Adobe Illustrator
Adobe Photoshop
Professional Qualifications
RAC Trade Course
Topic : Refrigeration And Air Conditioning
Institute : Bangladesh Korea Technical Training Centre ,Darus Salam, Mirpur, Dhaka-1216
Duration : 4 months.
Year : 2022
Computer Training Course
Topic : Microsoft Office Programme
Institute : World It Foundation, Mirpur 1, Dhaka-1216
Duration : 4 months.
Year : 2019
Interests
Excellent in Debating, Anchoring, Speech giving, etc
Timeline
Sub Assistant Engineer
Electromart Limited / Trade International Industries Limited
05.2023 - Current
Refrigeration And Air Conditioning
06-2022
Computer Trainer
It Solution Computer Training Centre
08.2019 - 11.2020
Bachelor of Science - Mechanical Engineering
World University Of Bangladesh
04.2001 -
Diploma In Engineering - Refrigeration & Air Conditioning
Dhaka Polytechnic Institute
04.2001 -
Secondary School Certificate (SSC) Vocational - Plumbing & Pipe Fittings
Bangladesh German Technical Training Center
04.2001 -
Sales Representative
Zarine International
2021 - 12.2021
Certification
Refrigeration And Air Conditioning