Md. Rakibull Hasan

Ontime and Accurate Reporting

Daily Report

Frequency Based Reporting

Salary & Incentive Report

Ad-hoc reporting

Forecasting & Analytics

• Forecasting of interactions
• Manpower plotting based in forecasting
• Weekly report to management based on Analytics
• Campaign/ Ad-hoc activity planning

Roster

• Plan and manage Roster to achieve target
• Planned break to achieve target
• Leave approval management to avoid missing target

Operations

• Ensured Workstations ready for people to serve
• Ensured tools/systems are functional
• Ensured people has access to necessary tools to serve

Administration

• IT-Asset Management
• Ensured office supply
• Ensured Floor Cleanliness and support staff
• Ensured office facilities are available (i.e. electricity, water

• Downloading Data from Systems and mapping the same as per the requirement, coordinating with different teams for the data, and checking its accuracy.
• Preparing Daily, Weekly & Monthly MIS Reports.
• Preparing presentations, Graphs, and analytical reports.
• Should be a TEAM PLAYER and flexible enough for multitasking.
• Coordinating with the branches for feedback and different requirements.
• Support the Manager in rolling out the new Projects and Initiatives and also updating on the progress and its impact.
• Ad-hoc analysis: prepare an ad-hoc analysis on Operations data upon requests, using corporate Business Intelligence tool and customizing queries.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Used Microsoft Word and other software tools to create documents and other communications.
• Developed team communications and information for meetings.
• Prepared a variety of different written communications, reports, and documents to ensure smooth operations.
• Identified issues, analyzed information, and provided solutions to problems.
• Maintained and repaired facilities, equipment, and tools to achieve operational readiness, safety, and cleanliness.
• Resolved problems, improved operations, and provided exceptional service.

Serve the customer from all background maintaining the service quality over the phone. Conduction of training on product & service, meet the daily, weekly & monthly target KPI.