Md Redoanul Hossain
Summary
Experienced senior consultant with over five years of expertise in market research. Skilled in planning promotions and increasing income through a data-driven approach. Results-oriented professional ready to excel in executive leadership roles, driving strategic initiatives and enhancing operational efficiency. Maintains a strong focus on team collaboration and achieving results while demonstrating reliability, adaptability, strategic planning, and effective decision-making skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Executive (Int'l Admission & Communication)
Bsb-Cambrian Education Group
11.2023 - Current
- Making arrangements for international delegates, particularly those from the UK, and strengthening client relationships
- Managed approximately over 100 incoming calls, emails and faxes per day from customers.'
- Completed the market research and interacted with customers to provide customized university products
- Attended many education expos to gain a deeper understanding of the business and attract new customers
- Gathered knowledge in CRM software to enhance further my knowledge
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
- Negotiated high-value contracts with new clients, substantially increasing revenue.
- Drove company's expansion into new markets, establishing strong presence and increasing market share.
- Established team priorities, maintained schedules and monitored performance.
- Led development and launch of new product line, which became market leader within months.
- Enhanced employee retention rates through introduction of robust career development program.
Operational Supervisor (Housekeeping)
The Landmark London Hotel
04.2022 - 04.2023
- Resolved issues promptly by addressing concerns and providing effective solutions in a timely manner.
- Implemented training programs to enhance employee skills and promote professional growth.
- Managed a team of employees for increased productivity and a strong work culture.
- Mentored junior staff members, providing guidance and support to facilitate career development opportunities.
- Established clear communication channels, fostering an open dialogue between team members and management.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Senior International Student Advisor
Khan Associates (UK) Ltd
04.2017 - 04.2021
- Enhanced international student satisfaction by providing comprehensive academic advising and support services.
- Organized workshops on various topics, including career planning, study skills, and cultural adjustment, contributing to overall student success.
- Streamlined visa processing for international students through efficient documentation and timely communication with relevant authorities.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Advised students on educational, career and social opportunities.
- Provided resources to support students in achieving career goals.
- Oversaw career and job fairs to connect students with area schools and employers.
- 'Managed approximately over 10 people for counselling
Operational Manager
Machi Ltd
01.2016 - 03.2020
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed approximately 10 to 12 peoples to lead
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
Education
Master of Arts - Marketing and Innovation
Anglia Ruskin University
London, UK07.2014
Skills
- Attention to detail
- Documentations
- Language acquisition
- Interpersonal
- Customer service
- A high level of discretion
- Digital skills
- Project management
- Knowledge of immigration laws
- Negotiations
- Cross-functional Team Coordination
Certification
British council certified agent and councilor
Extracurricular Activities
Flood relief Traffic controller Fundraising Tutoring
Languages
Bengali
Native language
English
Advanced
C1
Hindi
Elementary
A2
Urdu
Beginner
A1
Timeline
Sr. Executive (Int'l Admission & Communication)
Bsb-Cambrian Education Group
11.2023 - Current
Operational Supervisor (Housekeeping)
The Landmark London Hotel
04.2022 - 04.2023
Senior International Student Advisor
Khan Associates (UK) Ltd
04.2017 - 04.2021
Operational Manager
Machi Ltd
01.2016 - 03.2020
British council certified agent and councilor
Master of Arts - Marketing and Innovation
Anglia Ruskin University
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