MD. Rezwanul Haque Riad
Rangpur City
Summary
Dynamic Call Center Executive with a proven track record at Junior Executive, excelling in customer service and effective communication. Recognized for enhancing customer satisfaction through proactive follow-ups and identifying process improvements. Skilled in problem resolution and data entry, consistently delivering high-quality support while ensuring compliance with company standards. Experienced Call Center Executive with a background in providing top-notch customer service in fast-paced environments. Known for enhancing operational efficiency and boosting team performance through effective process improvements. Strengths include strong communication skills, problem-solving abilities, and adaptability. Demonstrated impact on improving customer satisfaction ratings in previous roles.
Overview
1
1
year of professional experience
Work History
Call Center Executive
Junior executive
Dhaka
03.2023 - 03.2024
- Managed inbound customer inquiries and provided accurate information.
- Conducted follow-up calls to ensure customer satisfaction with service received.
- Provided quality customer service via telephone, email and chat.
- Identified opportunities for improvement in customer service processes.
- Ensured compliance with company policies and procedures when interacting with customers.
Education
Some College (No Degree) - Higher Secondary School
Mirpur College
Mirpur-2, DhakaSkills
- Customer service
- Effective communication
- Problem resolution
- Data entry
- Team collaboration
- Time management
Affiliations
- Play
- Music
- Travel
Timeline
Call Center Executive
Junior executive
03.2023 - 03.2024
Some College (No Degree) - Higher Secondary School
Mirpur College