MD ROFIQUL ISLAM
Summary
Accomplished Food & Beverage Service Professional with expertise in luxury hospitality and restaurant operations. Delivers high service standards and enhances guest satisfaction through effective team coordination and staff training. Drives operational efficiency and fosters memorable dining experiences, contributing to the success of hospitality organizations.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Food and Beverage Server(the Westin Maldives reso)
Associate
The westin Miriandhoo Resort , Maldives
01.2026 - Current
- Maintained a high level of guest satisfaction by responding promptly to requests and resolving concerns.
- Provided professional and courteous food and beverage service to guests in accordance with company standards.
- Took food and beverage orders accurately and ensured timely delivery.
- Promoted menu items and upsold food and beverage offerings to enhance guest experience and increase revenue.
- Coordinated with kitchen and bar teams to ensure smooth service operations.
- Facilitated banquet, buffet, and special event operations.
- Assisted with restaurant setup, table arrangements, and service area cleanliness.
- Processed guest bills and handled cash and card payments accurately.
- Followed food safety, hygiene, and sanitation standards at all times.
- Maintained professional appearance and delivered exceptional hospitality to all guests.
- Prepared and served beverages following standard recipes to ensure consistency and quality.
Assistant Bartender
The Westin Resort
, Maldives
01.2021 - 12.2025
- Developed drink menus and informed customers about new beverages to enhance selection.
- Welcoming customers, making recommendations, and taking drink orders.
- Managed inventory and ordered supplies to maintain optimal bar stock levels.
- Adhering to all food safety and quality regulations.
- Handling cash, & card transactions, ensuring charges are accurate.
- Focused on guest experience and ensured satisfaction through attentive service.
- Ensuring smooth operation of bar services during the absence of the supervisor.
- Rendering assistance and cooperation to colleagues and other associates.
- Complying with Hotel/resort rules, statutory and legal requirements for fire, health, safety guidelines.
- Worked at The Westin Resort, Maldives
- Increased bar revenue by inventing new cocktail recipes.
- Implemented seasonal promotional deals that increased profit by 25%.
- Created new cocktails and weekly specials to increase patronage by 20%.
- Successfully implemented upselling techniques, resulting in a 25% increase in beverage sales.
- Received multiple positive reviews and commendations from guests for providing exceptional service and creating memorable experiences.
Housekeeping
Jumeirah Resort
, Maldives
01.2016 - 01.2021
- Jumeirah Resort, Maldives
Education
HIGHER SECONDARY CERTIFICATE -
Uttara City College
Uttara,Dhaka, Bangladesh 05.2012 - 07.2014
SECONDARY SCHOOL CERTIFICATE -
Tarakandi Fadil Madresha
Skills
- Beverage service
- Food and beverage knowledge
- Cocktail Preparation
- Mixology Techniques
- Beverage Pairing
- Fine dining standards
- Menu upselling
- POS operation
- Bill computation
- Health & Safety
- Bar Maintenance
- Exceptional guest service
- Customer Feedback
- Customer Engagement
- Time management
- Team Collaboration
- Cocktail education
- Ingredient Preparation
- Guest Relations
Certification
- CERTIFICATE OF APPRECIATION-FRONT OF THE HOUSE, 06/01/206, The Westin Maldives resort
- FONT OF HOUSES- winner of associate of the year award, 13,Nov,2025
- CERTIFICATE OF APPLICATION-associate of the year 13,Nov,2025
- PERFECT ATTENDANCE AWARD,13,Nov 2025
- CERTIFICATE OF APPRECIATION-FRONT OF THE HOUSE, 06/01/24, The Westin Maldives resort
- CERTIFICATE IN ASSOCIATE OF THE MONTH, 06/01/24, The Westin Maldives
- CERTIFICATE OF APPRECIATION, 05/01/24, The Westin Maldives
- CERTIFICATE IN APPRECIATION - HEART OF THE HOUSE, 07/01/21, The Westin Maldives
- CERTIFICATE OF RECOGNITION, 06/01/21, The Westin Maldives Miriandhoo Resort
References
Available upon request
Training
CERTIFICATE IN BAR AND MIXOLOGY TRAINING PROGRAM, 04/01/24, The Westin Maldives
Personal Information
- Date of Birth: 08/14/96
- Gender: MALE
- Nationality: BANGLADESHI
Languages
- English
- Bangla
- Maldivian
- Hindi
Languages
English
Advanced
C1
Bengali
Proficient
C2
Hindi
Intermediate
B1
Maldivian
Upper Intermediate
B2
Timeline
Food and Beverage Server(the Westin Maldives reso)
Associate
01.2026 - Current
Assistant Bartender
The Westin Resort
01.2021 - 12.2025
Housekeeping
Jumeirah Resort
01.2016 - 01.2021
HIGHER SECONDARY CERTIFICATE -
Uttara City College
05.2012 - 07.2014
SECONDARY SCHOOL CERTIFICATE -
Tarakandi Fadil Madresha