MD SABBIR RAHMAN
Sundarganj, Gaibandha
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
1
1
year of professional experience
Work History
Call Center Agent
Gaibandha online
Gaibandha , Bangladesh
11.2023 - 02.2025
- Handled customer inquiries through phone, email, and chat platforms.
- Resolved technical issues using troubleshooting scripts and customer support software.
- Documented customer interactions in the internal database for future reference.
- Assisted team members with complex calls to ensure effective issue resolution.
- Collaborated with supervisors to improve call handling procedures and service quality.
- Utilized problem solving techniques when dealing with difficult or irate customers.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained up-to-date knowledge of company's products, services and promotions.
- Updated customer accounts, addresses and contact information within call management databases.
Education
Bachelor of Science - Physics, 2nd Year
Gaibandha Govt College
Gaibandha , BangladeshSkills
- Customer service
- Problem solving
- Technical support
- Team collaboration
- Communication skills
- Call management
- Software troubleshooting
- Process improvement
- Data entry
Affiliations
Currently learning web development. I have completed the first step HTML, CSS.
Languages
Bangla
First Language
English
Beginner
A1
Timeline
Call Center Agent
Gaibandha online
11.2023 - 02.2025
Bachelor of Science - Physics, 2nd Year
Gaibandha Govt College
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