Md Saidul Alam
Executive IT Specialist
Uttara, Dhaka,13
Summary
I am a highly motivated and hard-working individual pursuing a professional career in the IT industry. I have consistently set and achieved short- and long-term goals, as demonstrated by my previous roles. I am seeking a long-term position with an organization that promotes personal development and opportunities for professional growth.
Overview
5
5
years of professional experience
1
1
Language
Work History
Executive IT Specialist
ASL BPO
09.2022 - Current
- Play a key role in the hardware analysis, design, procurement, development, and implementation of the upgraded System Center infrastructure of organizations, both server-side and client-side.
- Perform upgrades and replacements of outdated or failed server hardware.
- Install servers, performing all functions necessary to make them operational, including racking, wiring, and installation of a server operating system.
- Assessed hardware, software, email configuration, and network problems on non-functional or problematic machines, and took actions to ensure the issue(s) were fixed.
- Established long-term client relationships through consistent delivery of high-quality services.
- Installing and configuring CCTV, IP phones, and network printers.
- Manage vendor relationships, monitor performance, and address any issues or escalations.
- Continue performing all duties of my previous position as Assistant IT Officer.
Assistant Officer, IT
Pretty Group
11.2020 - 08.2022
- Assisted in the maintenance and administration of over 500 desktops and laptops in a multiple-installation, centrally managed environment.
- Diagnosis of desktops, servers, application software, networking, and infrastructure issues, troubleshooting PCs, laptops, and mobile devices.
- Performed data migration, Outlook configuration, and network mapping for end users in different locations.
- Instructed and trained end users regarding computer literacy and administering the IT department's policies.
- Maintaining a log file for all kinds of technical problems detected, with probable solutions.
- Managing and supporting: Windows, macOS, Linux, Office 365, Windows Server, Active Directory Management, DNS/DHCP, TCP/IP, Ethernet, wireless routers, and firewall configurations.
- Troubleshooting Zoom, Google Meet, and other video conferencing apps.
- Ensuring the security of clients and server computers by installing and upgrading antivirus and firewall software.
- Maintaining records and logs of repairs, fixes, and maintenance schedules.
Education
Master of Science - Applied Statistics & Data Science
Jahangirnagar University
Savar, Dhaka 04.2001 -
Bachelor of Science - Business Information Technology
University of Greenwich
Dhaka (Collaborative Program Of UK) 04.2001 -
Skills
Help desk and IT technical support
Hardware and software installation and configuration
In-depth technical knowledge of Windows, Linux, Mac OS, PowerShell, and VMware
Network troubleshooting and Administration
Office 365 Management
Active Directory User Management, other server roles like file sharing and printing services
IT Ticket Management System
Hobbies
Problem Solving, Continuous Learning, Customer Service, Leadership and Teamwork.
References
Reference is available and will provide on request.
Timeline
Executive IT Specialist
ASL BPO
09.2022 - Current
Assistant Officer, IT
Pretty Group
11.2020 - 08.2022
Master of Science - Applied Statistics & Data Science
Jahangirnagar University
04.2001 -
Bachelor of Science - Business Information Technology
University of Greenwich
04.2001 -