Md Saiful Islam Majumder
Dhaka
Summary
Strategic Unit Manager specialising in client relationship management and tailored insurance solutions. Drives team performance through training and effective communication. Advises clients on legislative changes and optimal coverage for compliance and risk mitigation. Delivers strategic planning and proactive communication to adapt to market conditions, ensuring solutions align with organisational objectives.
Overview
12
12
years of professional experience
Work History
Unit Manager
MetLife Bangladesh
Dhaka, Bangladesh
02.2021 - Current
- Prepared detailed insurance reports and presentations for senior management, supporting strategic decision-making processes.
- Resolved insurance-related queries from clients promptly, delivering exceptional customer service and support.
- Developed and maintained strong relationships with insurance providers, enhancing service levels and client satisfaction.
- Managed a portfolio of corporate clients, providing bespoke insurance solutions tailored to their unique needs.
- Facilitated training sessions for new staff on insurance protocols and company procedures, improving team performance.
- Analysed weekly and monthly financial reports, including accounts receivable reports and insurance contracts, to facilitate revenue cycle management.
Financial Associate
MetLife Bangladesh
Dhaka, Bangladesh
01.2014 - 01.2021
- Participated in continuous professional development activities to enhance knowledge and skills.
- Managed policy renewals, communicating with clients to discuss changes in coverage needs and options.
- Collaborated with underwriters to assess risk and set appropriate premium rates for clients.
- Established a referral network with local professionals, enhancing lead generation and business growth.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained extensive knowledge of insurance products to provide detailed specifications to customers.
Education
Bachelor of ARTS
National University
DhakaSkills
- Client relationship management
- Risk assessment
- Policy writing
- Team building
- Training facilitation
- Market research
- Team Leadership
Languages
Bengali
First Language
English
Proficient
C2
References
- S M Mohiuddin Salim Founder & Principal : Sammoni Aviation & Tourism Training Institute Mobaile : 01711992017
Timeline
Unit Manager
MetLife Bangladesh
02.2021 - Current
Financial Associate
MetLife Bangladesh
01.2014 - 01.2021
Bachelor of ARTS
National University