Cricket, Football
MD SAIFUL ISLAM SAIFUl
Mentari Court Apartment, Block-C, Jalan Pjs 8/9, Bandar Sunway, Damansara, 46150, Petaling, Selangor
Summary
Dedicated and customer-focused Restaurant Waiter with strong experience in delivering high-quality service in fast-paced dining environments. Skilled in greeting guests, taking accurate orders, serving food and beverages, and ensuring a comfortable and enjoyable dining experience for every customer. Known for excellent communication, a friendly attitude, and the ability to handle busy shifts efficiently. Committed to maintaining cleanliness, following food safety standards, and supporting team members to ensure smooth restaurant operations. Always focused on creating positive guest experiences and contributing to the restaurant’s overall success.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Restaurant Waiter
Sea Shell Restaurant
01.2025 - 08.2025
- Welcomed guests warmly, provided menus, and ensured a pleasant dining experience from arrival to departure.
- Took customer orders accurately and delivered food, beverages, and other items in a timely and courteous manner.
- Recommended menu items, daily specials, and upsold products to enhance customer satisfaction and restaurant sales.
- Set up tables, arranged cutlery, maintained cleanliness, and ensured the dining area met hygiene, and presentation standards.
- Coordinated with kitchen staff to ensure orders were prepared correctly, and delivered promptly.
- Handled customer inquiries, resolved complaints professionally, and ensured high levels of service quality.
- Processed payments through cash, card, or POS systems, and provided receipts efficiently.
- Followed food safety, sanitation, and restaurant standards to ensure a safe dining environment.
- Assisted with opening and closing duties, including restocking supplies, organizing workstations, and maintaining cleanliness.
- Maintained knowledge of the full menu, including ingredients, allergy information, and to answer customer questions accurately.
Auto Mobile Mechanics
Nadia Motors
01.2012 - 12.2024
- Performed routine maintenance services including oil changes, brake inspections, filter replacement, and tyre rotation.
- Inspected vehicles for safety, performance issues, and worn out parts.
- Repaired and replaced braking systems, clutches, belts, hoses, and other mechanical components.
- Performed troubleshooting and repairs on electrical systems such as alternators, starters, wiring, and battery issues.
- Ensured all repairs met manufacturer standards, and safety regulations.
- Prepared detailed reports on vehicle condition, repair work completed, and required future maintenance.
- Maintained a clean, organised workshop and followed proper safety procedures.
- Communicated professionally with customers regarding repair needs, estimated costs, and maintenance recommendations.
Education
Bachelor of Arts - B.A. in Bangla (Honours)
Govt Haraganga College
Munshigonj, Bangladesh 04.2001 -
Higher Secondary Certificate - Business Studies
Govt Haraganga College
Munshiganj, Bangladesh 04.2001 -
Secondary School Certificate - Business Studies
Mirkadim Haji Amjadali High School
Munshiganj, Bangladesh 04.2001 -
Skills
Customer Service Skills
Excellent customer service and guest satisfaction
Strong communication and interpersonal skills
Ability to handle difficult customers politely
Friendly and welcoming attitude
Service & Operational Skills
Order taking and serving food & beverages
Knowledge of menu items, specials, and ingredients
Table setting and clearing
Accurate bill handling and POS system operation
Fast and efficient service delivery
Teamwork & Work Ethic
Strong teamwork and collaboration
Ability to work under pressure during peak hours
Time management and multitasking
Reliability and strong work ethic
Food Safety & Hygiene
Knowledge of food safety and hygiene standards
Cleanliness and proper sanitation practices
Handling food and beverages safely
Additional Professional Skills
Upselling and recommending menu items
Problem-solving and complaint handling
Attention to detail
Good memory for orders and table numbers
Interests
Timeline
Restaurant Waiter
Sea Shell Restaurant
01.2025 - 08.2025
Auto Mobile Mechanics
Nadia Motors
01.2012 - 12.2024
Bachelor of Arts - B.A. in Bangla (Honours)
Govt Haraganga College
04.2001 -
Higher Secondary Certificate - Business Studies
Govt Haraganga College
04.2001 -
Secondary School Certificate - Business Studies
Mirkadim Haji Amjadali High School
04.2001 -
Languages
Bengali
Native language
English
Beginner
A1