MD.SAIHAM HOSSAIN
Dhaka
Summary
Seasoned professional with 8+ years in account management, sales leadership, and operational support. Proven track record in enhancing client relationships and boosting revenue through strategic negotiation and market strategies. Skilled in leading cross-functional teams to ensure top-tier product support and service delivery. Strong analytical abilities and a customer-focused approach enable effective collaboration between technical and commercial teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Deputy Manager
Kaltimex Energy Bangladesh (Pvt.) Ltd.
Dhaka
01.2025 - Current
- Acted as the primary liaison for key accounts, ensuring premium support service delivery and client satisfaction.
- Built and maintained strong relationships with key clients to understand their business needs and align support accordingly.
- Led strategic issue resolution, coordinating with cross-functional teams to address critical client concerns and enhance long-term partnerships.
- Provided tailored reports, performance insights, and regular reviews to key clients, fostering trust and loyalty.
- Collaborated with sales and product teams to support renewals, upselling, and feedback loops for product improvement.
- Driving continuous relationship-building to support account growth and retention.
Key Account Manager
Kaltimex Energy Bangladesh (Pvt.) Ltd.
Dhaka
12.2022 - 12.2024
- Acted as key liaison for 50+ customer accounts, producing $3.5M-$4.5M in annual revenue.
- Delivered presentations educating prospects on products, identifying upsell opportunities that resulted in 25% sales revenue increase.
- Coordinated efforts with service engineer and coordinator to manage a significant sales zone effectively.
- Led research initiatives on lead generation tools, managing transitions to improve tracking of prospects.
- Implemented cold calling strategies alongside other methods to secure new accounts, driving 50% annual revenue growth.
- Developed relationships with C-suite executives to enhance business opportunities.
- Participated in industry events and conferences for networking and promoting company solutions.
Manager (Sales)
Dana Group
Dhaka
01.2022 - 12.2022
- Oversaw organizational sales in Gas Engine for Captive Power and Oil & Gas Field through a detailed business plan that emphasized sales performance and expense management.
- Created and executed new initiatives aimed at capturing vital market insights and trends.
- Adjusted selling prices based on analysis of supply-demand dynamics, trends, economic indicators, and competitor behavior.
- Addressed client needs by devising tailored solutions that fostered problem resolution.
- Engaged in professional development via educational workshops, publications, networking opportunities, and participation in societies.
- Built and maintained relationships with governmental agencies for effective contract administration.
- Identified technical concerns to ensure exceptional customer satisfaction across all stages of the sales journey.
- Acted as a brand ambassador, reflecting company values consistently.
Key Account Manager
Kaltimex Energy Bangladesh (Pvt.) Ltd.
Dhaka
01.2017 - 12.2021
- Formed strategic partnerships with customers to foster long-term business relationships.
- Achieved targeted business goals while optimizing profit margins.
- Conducted assessments for upselling opportunities and planning improvements.
- Handled technical support for 130 clients encompassing 210 MW power generation capacity.
- Acquired essential knowledge of filtration technology to meet customer equipment needs.
- Managed Customer Relationship Management initiatives to elevate customer experience.
- Coordinated spare parts planning for critical overhauls, ensuring operational readiness.
- Executed comprehensive customer support tasks including prospecting, quoting, and order management.
Sr. Engineer (QC)
Power and Pathan (Pvt.) Ltd
Dhaka
05.2012 - 12.2016
- Influenced business objectives by establishing effective working relationships across functions.
- Wrote and compiled training materials, delivering quality control training sessions.
- Conducted both routine and non-routine inspections to validate raw materials and finished goods.
- Led development of activities aimed at improving first pass yield for operational efficiency.
- Performed troubleshooting for identified discrepancies in laboratory or materials as required.
Education
B. Sc. - Electrical and Electronic Engineering (EEE)
UNIVERSITY OF ASIA PACIFIC
Dhaka01-2011
Higher Secondary Certificate - Science
BEPZA PUBLIC SCHOOL & COLLEGE
CHITTAGONG01-2007
Secondary School Certificate - Science
B.A.F SHAHEEN SCHOOL & COLLEGE
CHITTAGONG01-2005
Skills
- Strategic sales leadership
- Key account development and retention
- Key account management
- Cross-functional collaboration
- Sales growth and revenue generation
- Teamwork
- Adaptability and multitasking
- Leadership
- Conflict resolution
- Adaptability
- Resilience and persistence
- Emotional intelligence
- Negotiation
- Competitive analysis
Certification
- Basic Turbocharger training session at AB B workshop.
- MAN, Compressor Wheel & Turbocharger Spare Parts training at MAN-DIESEL head office.
- Training on Lubricating Oil conducted by MJL Bangladesh at Kaltimex Energy Head Office.
- Training on Lubricating Oil conducted by TSI at Kaltimex Energy Head Office.
- Fire Safety Awareness conducted by BUREAU VERITAS (BANGLADESH) PVT. LTD at Kaltimex Energy Head Office. (Certified).
- Training on Lubricating Oil conducted by PETRONAS at UNITED GROUP Office.
- Special recognition certificate on training 'Sales Mastery' - Course coordinator (Ghulam Sumdany Don).
- SINOPEC'S TECHNICAL SEMINAR conducted by GENERAL ENGINEERS LTD.
- Removing mental blocks - Course coordinator (Ghulam Sumdany Don).
Hobbies and Interests
- Photography
- Gaming
- Traveling
- Watching Movies
- Listening to Music
References
Available upon request
Languages
- English
- Bangla
Accomplishment
- Resolved critical customer issues promptly, improving satisfaction and retention
- Increased year-over-year service and spare parts revenue through targeted aftersales initiatives
- Coordinated with engineering teams to solve technical issues and maximize equipment uptime
- Implemented follow-up systems that boosted repeat service and parts orders from key clients
- Prepared strong proposals, tenders, and commercial offers to enhance competitive positioning
- Led negotiations and contract renewals, improving account profitability and client satisfaction
- Streamlined communication between clients and internal teams for smooth project execution and timely delivery
Area Of Expertise
- Key account management and client relationship development
- Sales strategy, revenue growth, and market expansion
- After-sales operations, service management, and spare parts business
- Customer issue resolution and technical coordination
- Contract negotiation and commercial proposal development
- Cross-functional team collaboration and communication
- Service process improvement and customer satisfaction enhancement
- Pipeline development, forecasting, and opportunity management
Timeline
Deputy Manager
Kaltimex Energy Bangladesh (Pvt.) Ltd.
01.2025 - Current
Key Account Manager
Kaltimex Energy Bangladesh (Pvt.) Ltd.
12.2022 - 12.2024
Manager (Sales)
Dana Group
01.2022 - 12.2022
Key Account Manager
Kaltimex Energy Bangladesh (Pvt.) Ltd.
01.2017 - 12.2021
Sr. Engineer (QC)
Power and Pathan (Pvt.) Ltd
05.2012 - 12.2016
B. Sc. - Electrical and Electronic Engineering (EEE)
UNIVERSITY OF ASIA PACIFIC
Higher Secondary Certificate - Science
BEPZA PUBLIC SCHOOL & COLLEGE
Secondary School Certificate - Science
B.A.F SHAHEEN SCHOOL & COLLEGE