Md Sajib Rana
Dhaka,Dhaka
Summary
With a proven track record at Aci Logistics Limited (Shwapno), I excelled in boosting online sales and enhancing customer satisfaction through strategic operations management and effective staff leadership. Leveraging skills in data analysis and customer relations, I implemented solutions that significantly improved business outcomes, demonstrating a keen ability to analyze complex problems and manage risks efficiently.
Overview
8
8
years of professional experience
Work History
Operations Manager
Aci Logistics Limited (Shwapno)
11.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Ecommerce Manager
Aci Logistics Limited (Shwapno)
01.2018 - 09.2023
- Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Incorporated e-commerce objectives in social media platform management.
- Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
- Developed and executed e-commerce positioning, values, tone of voice, and design elements to bring value and convenience to customers.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Territory Sales Manager
Rkl Chemical Solution
10.2016 - 12.2017
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Increased sales revenue by developing and implementing strategic territory plans.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Collaborated with marketing department to create promotional materials that drove brand awareness in the territory.
- Established strong relationships with key clients, boosting customer retention rates.
Education
BSs - Social Sciences
Bangabandhu College
Dhaka HSC - Humanities
Bangabandhu College
Dhaka12.2023
SSC - Humanities
Mirpur Udyon School And College
Dhaka03.2012
Skills
Sales background
Risk analysis and management
Complex problems analysis
Staff Management
Customer relations specialist
Employee relations and conflict resolution
Customer service
Operations monitoring
Customer retention
Inventory management
Customer relationship management
Customer relationship management (CRM)
Logistics oversight
Timeline
Operations Manager
Aci Logistics Limited (Shwapno)
11.2023 - Current
Ecommerce Manager
Aci Logistics Limited (Shwapno)
01.2018 - 09.2023
Territory Sales Manager
Rkl Chemical Solution
10.2016 - 12.2017
BSs - Social Sciences
Bangabandhu College
HSC - Humanities
Bangabandhu College
SSC - Humanities
Mirpur Udyon School And College