Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Md Sajib Rana

Dhaka,Dhaka

Summary

With a proven track record at Aci Logistics Limited (Shwapno), I excelled in boosting online sales and enhancing customer satisfaction through strategic operations management and effective staff leadership. Leveraging skills in data analysis and customer relations, I implemented solutions that significantly improved business outcomes, demonstrating a keen ability to analyze complex problems and manage risks efficiently.

Overview

8
8
years of professional experience

Work History

Operations Manager

Aci Logistics Limited (Shwapno)
11.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Ecommerce Manager

Aci Logistics Limited (Shwapno)
01.2018 - 09.2023
  • Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
  • Managed inventory control processes for seamless order fulfillment and customer satisfaction.
  • Incorporated e-commerce objectives in social media platform management.
  • Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
  • Developed and executed e-commerce positioning, values, tone of voice, and design elements to bring value and convenience to customers.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.

Territory Sales Manager

Rkl Chemical Solution
10.2016 - 12.2017
  • Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
  • Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
  • Targeted prospects in other territories through careful research of competitor products, services, and trends.
  • Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
  • Increased sales revenue by developing and implementing strategic territory plans.
  • Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
  • Collaborated with marketing department to create promotional materials that drove brand awareness in the territory.
  • Established strong relationships with key clients, boosting customer retention rates.

Education

BSs - Social Sciences

Bangabandhu College
Dhaka

HSC - Humanities

Bangabandhu College
Dhaka
12.2023

SSC - Humanities

Mirpur Udyon School And College
Dhaka
03.2012

Skills

Sales background

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Timeline

Operations Manager

Aci Logistics Limited (Shwapno)
11.2023 - Current

Ecommerce Manager

Aci Logistics Limited (Shwapno)
01.2018 - 09.2023

Territory Sales Manager

Rkl Chemical Solution
10.2016 - 12.2017

BSs - Social Sciences

Bangabandhu College

HSC - Humanities

Bangabandhu College

SSC - Humanities

Mirpur Udyon School And College

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Md Sajib Rana