MD SHAFIUL ALAM SARKER
RANGPUR
Summary
Results-oriented Hotel Reservation Specialist with extensive experience in customer service and operational oversight. Skilled in managing reservation systems, training staff, and enhancing guest satisfaction through effective communication. Proficient in navigating multiple booking platforms and maintaining accurate records, contributing to improved booking efficiency. Strong organizational and problem-solving skills ensure proactive engagement and effective resolution of inquiries.
Overview
8
8
years of professional experience
Work History
Hotel Reservation Specialist
Hotel The Cox Today
Coxs Bazar
01.2025 - 12.2025
- Managed hotel booking systems and updated reservation details promptly.
- Assisted guests with inquiries and provided excellent customer service support.
- Coordinated group bookings and special requests, improving guest satisfaction and experience.
- Communicated effectively with hotel staff to ensure smooth operations.
Hotel Manager
Dhaka Regency Hotel & Resort
Dhaka
01.2020 - 12.2024
- Oversaw daily hotel operations ensuring smooth guest experiences.
- Managed staff scheduling and conducted performance evaluations to optimize team performance.
- Developed and implemented service standards for front desk operations.
- Coordinated with vendors to maintain quality supplies and services.
- Organized staff training sessions to improve service delivery and enhance guest satisfaction.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Monitored financial performance and controlled departmental budgets to ensure fiscal responsibility.
Hotel Supervisor
Pan Pacific Sonargaon Dhaka
Dhaka
01.2018 - 12.2019
- Supervised daily operations in high-end hotel environment.
- Coordinated staff schedules to optimize coverage and enhance service quality.
- Managed guest inquiries and resolved issues promptly and effectively.
- Trained and mentored new team members on hotel standards and procedures.
- Conducted regular inspections to maintain cleanliness and organization standards.
- Collaborated with departments to enhance guest experience and service delivery.
- Implemented staff performance evaluations to identify areas for improvement and support team development.
Education
Bachelor of Arts - Bachelor of Tourism And Hospitality Management
European University Of Bangladesh
Dhaka, Bangladesh 12-2018
High School Diploma -
Lions School And College
Rangpur 12-2012
Skills
- Reservation management
- Customer service
- Guest relations management
- Front office staff
- Event coordination
- Group coordination
- Operational oversight
Languages
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Bangla
Intermediate (B1)
B1
Affiliations
Online content Creator
Timeline
Hotel Reservation Specialist
Hotel The Cox Today
01.2025 - 12.2025
Hotel Manager
Dhaka Regency Hotel & Resort
01.2020 - 12.2024
Hotel Supervisor
Pan Pacific Sonargaon Dhaka
01.2018 - 12.2019
Bachelor of Arts - Bachelor of Tourism And Hospitality Management
European University Of Bangladesh
High School Diploma -
Lions School And College