Md Shahidul Islam Parvez
Dhaka
Summary
Dynamic Operations Manager with a proven track record in streamlining processes and enhancing productivity. Skilled in employee training and effective communication, consistently driving operational excellence and customer satisfaction.
Overview
1
1
Language
11
11
years of professional experience
Work History
Personal Secretary
Rongdhanu Group
Dhaka, Bangladesh
08.2024 - Current
- Managed executive calendars and scheduled appointments for senior management.
- Prepared and organized meeting agendas and related documents for discussions.
- Maintained confidential files and records in compliance with company policies.
- Assisted in drafting correspondence and internal communications for staff.
- Facilitated communication between departments to ensure smooth operations.
Operations Manager
Arabika Coffee ltd
Dhaka
07.2019 - 07.2024
- Coordinated daily production schedules to optimize workflow and resource allocation.
- Streamlined inventory management processes for efficient supply chain operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Oversaw equipment maintenance schedules to minimize downtime and ensure reliability.
- Built strong operational teams to meet process and production demands.
Sales Executive
North End Coffee Roasters ltd.
Dhaka,Bangladesh
07.2018 - 06.2019
- Sourced new sales opportunities through inbound lead follow-up.
- Conducted product demonstrations to increase sales engagement and interest.
- Developed strong relationships with customers to enhance brand loyalty.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Assisted in inventory management and stock replenishment processes.
Assistant Store Manager
North End Coffee Roasters ltd.
Dhaka
10.2015 - 06.2018
- Trained and supervised staff to ensure excellent customer service standards.
- Monitored sales performance and provided feedback to improve team efficiency.
- Coordinated staff schedules to optimize coverage during peak business hours.
- Implemented visual merchandising strategies to enhance product displays and layout.
- Assisted in managing daily store operations and maintaining inventory levels.
Education
Higher Secondary School Certificate - Business Studies
Harvard International Collage
Dhaka06-2014
Secondary School Certificate -
Kalachandpur High School And Collage
Dhaka01-2011
Skills
- Employee training
- Process improvement
- Effective communication
- Time management
- Performance monitoring
- Problem solving
- Customer service
- Employee relations and conflict resolution
- Expense optimization
- Cost reduction strategies
Languages
English
Upper Intermediate (B2)
B2
Timeline
Personal Secretary
Rongdhanu Group
08.2024 - Current
Operations Manager
Arabika Coffee ltd
07.2019 - 07.2024
Sales Executive
North End Coffee Roasters ltd.
07.2018 - 06.2019
Assistant Store Manager
North End Coffee Roasters ltd.
10.2015 - 06.2018
Higher Secondary School Certificate - Business Studies
Harvard International Collage
Secondary School Certificate -
Kalachandpur High School And Collage