Md. Shahid Ullah

• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Managed practical action plans to respond to audit discoveries and compliance violations.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Trained and mentored new employees on industry practices and business operations.

Duties/Responsibilities
1. Compliance Management: The Head of Compliance Affairs is responsible for overseeing the development, implementation,
and maintenance of the organization`s compliance program. This involves creating policies, procedures, and controls to ensure
adherence to relevant laws, regulations, and industry standards.
2. Risk Management: Conducting regular risk assessments to identify areas of potential non-compliance or operational risks
within the organization. This helps in designing appropriate risk mitigation strategies and controls.
3. Training and Education: Organizing and delivering compliance training programs to employees, ensuring they are aware of
the relevant laws and regulations that apply to their roles. Additionally, ensuring that the organization`s staff is up-to-date on
compliance best practices.
4. Monitoring and Reporting: Establishing a monitoring system to track compliance with internal policies and external
regulations. Preparing and submitting regular compliance reports to senior management and relevant regulatory authorities.
5. Internal Investigation: Leading or overseeing internal investigations into potential compliance violations, unethical behavior,
or fraud within the organization. Implementing corrective actions and recommending disciplinary measures as necessary.
6. Regulatory Relations: Serving as the primary point of contact for regulatory authorities and managing communications with
them. Ensuring that the organization stays updated on relevant regulatory changes and adapting compliance practices
accordingly.
7. Compliance Audits: Coordinating and managing internal and external compliance audits. Collaborating with auditors to
address any findings and implement necessary improvements.
8. Ethics and Integrity: Promoting a culture of ethics and integrity within the organization. Encouraging employees to report
concerns and ensuring that a robust whistleblower program is in place.
9. Data Protection and Privacy: Ensuring compliance with data protection and privacy laws, such as GDPR (General Data
Protection Regulation) and other relevant regulations.
10. Policy Development and Review: Regularly reviewing and updating compliance policies and procedures to align with
changing regulatory requirements and business needs.
11. Cross-Functional Collaboration: Working closely with other departments, such as Legal, Finance, Human Resources, and
Risk Management, to ensure compliance is integrated into the organization`s overall operations.
12. Compliance Culture: Fostering a strong compliance culture within the organization by promoting the importance of ethical
behavior and adherence to regulatory standards at all levels.

• Built strategic solutions for client analytics, product analytics, client reporting and other client-facing applications.
• Managed research, development, integration and implementation of strategic and emerging technologies.
• Developed metrics to qualify and quantify criteria for success for new technologies within business.
• Developed strategy for development and deployment of new and emerging technologies for systems, applications, network infrastructure, hardware and databases.

Duties/Responsibilities
1. Develop and execute a comprehensive distribution strategy aligned with organizational goals and objectives.
2. Oversee and manage the distribution network to ensure efficient and cost-effective operations.
3. Lead a team of distribution professionals, providing guidance, support, and coaching to optimize their performance and
develop their skills.
4. Identify and implement process improvements to enhance distribution efficiency, accuracy, and timeliness.
5. Collaborate with cross-functional teams, including Sales, Operations, BA & BI, Trade and Supply Chain, to ensure seamless
coordination and alignment across the organization.
6. Monitor and analyze distribution metrics, key performance indicators (KPIs), and operational data to identify areas for
improvement and implement corrective actions as needed.
7. Stay updated with industry trends, emerging technologies, and best practices in distribution, and leverage that knowledge
to drive innovation and continuous improvement.
8. Ensure compliance with legal and regulatory requirements related to distribution.
Develop and manage the distribution budget, including cost analysis, forecasting, and reporting.

• Monitored budget and utilized operational resources.
• Defined, implemented, and revised operational policies and guidelines.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Oversaw day-to-day production activities in accordance with business objectives.

Duties/Responsibilities

1. Develop and implement operational strategies and plans to support the growth and scalability of the Mobile Financial Service
across multiple markets.

2. Lead and manage a team of operational professionals, providing guidance, coaching, and support
to drive high performance and operational efficiency.

3. Collaborate with cross-functional teams, including sales operation back
office, technology, customer service, finance, legal and compliance, to streamline operational processes and ensure effective
service delivery.

4. Monitor and analyze operational performance metrics, regular trade campaign, identifying areas for
improvement and implementing corrective actions to optimize efficiency and customer satisfaction.

5. Develop and maintain
strong relationships with key stakeholders, including external partners, local vendors, and government & regulatory
authorities, to facilitate operational excellence and compliance.

6. Maintaining the distribution demarcation and ensuring a
smooth process for partner onboarding and exit.

7. Stay beside industry trends, regulatory changes, and best practices in
mobile financial services operations, and proactively implement relevant updates and improvements.

8. Monitor market trends,
competitor activities, and customer feedback to provide insights and recommendations for product and service enhancements.

9. Ensure compliance with all applicable laws, regulations, and internal policies, and promote a culture of ethics and integrity
within the operations team.

10. Drive continuous process improvement initiatives to enhance operational effectiveness and
productivity.

11. Oversee the development and implementation of training programs for teams to enhance their skills and
knowledge.

12. Prepare regular reports and presentations for senior management, providing insights into operational
performance, challenges, and opportunities.

• Integrated technology milestones into overall project plan.
• Oversaw technology vendors such as audio visual, low voltage, security, network and sound masking.
• Collaborated with architects, engineers and general contractors on drawing reviews.
• Scheduled fire equipment servicing for shops within cluster.

Duties/Responsibilities
1. Develop and implement operational strategies and plans to support the growth and scalability of the Mobile Financial Service
across multiple markets.

2. Lead and manage a team of operational professionals, providing guidance, coaching, and support
to drive high performance and operational efficiency.

3. Collaborate with cross-functional teams, including sales operation back
office, technology, customer service, finance, legal and compliance, to streamline operational processes and ensure effective
service delivery.

4. Monitor and analyze operational performance metrics, regular trade campaign, identifying areas for
improvement and implementing corrective actions to optimize efficiency and customer satisfaction.

5. Develop and maintain
strong relationships with key stakeholders, including external partners, local vendors, and government & regulatory
authorities, to facilitate operational excellence and compliance.

6. Maintaining the distribution demarcation and ensuring a
smooth process for partner onboarding and exit.

7. Stay beside industry trends, regulatory changes, and best practices in
mobile financial services operations, and proactively implement relevant updates and improvements.

8. Monitor market trends,
competitor activities, and customer feedback to provide insights and recommendations for product and service enhancements.

9. Ensure compliance with all applicable laws, regulations, and internal policies, and promote a culture of ethics and integrity
within the operations team.

10. Drive continuous process improvement initiatives to enhance operational effectiveness and
productivity.

11. Oversee the development and implementation of training programs for teams to enhance their skills and
knowledge.

12. Prepare regular reports and presentations for senior management, providing insights into operational
performance, challenges, and opportunities.

• Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
• Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
• Finalized sales contracts with high-value customers.
• Introduced cost-saving initiatives to reduce losses and increase profit margin.

Duties/Responsibilities
1. Develop and implement regional sales plans and strategies to achieve revenue and market share objectives.
2. Lead and motivate the sales team to consistently meet and exceed sales targets.
3. Identify and pursue new business opportunities, including partnerships and alliances, to expand the customer base and
drive revenue growth.
4. Build and maintain strong relationships with key clients and stakeholders, ensuring their satisfaction and loyalty.
5. Regular market visits, distribution house visit and meet with team to guide on the operational activities for the expected
growth.
6. Monitor market trends, competitor activities, and customer feedback to provide insights and recommendations to
departments like product and service enhancements.
7. Provide regular sales forecasts, reports, and updates to senior management, highlighting key performance indicators and
areas for improvement.
8. Conduct regular performance evaluations and provide coaching and training to enhance the sales team`s skills and
capabilities.
9. Collaborate with trade marketing and product teams to develop effective sales tools, promotional materials, and campaigns.
10. Accumulate competition update and movement, stay up to date with industry best practices and emerging trends in mobile
financial services to drive innovation and maintain a competitive edge.
11. Ensure compliance with company policies, regulatory requirements, and ethical standards in all sales activities.

• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume 33%.
• Resolved conflicts promptly to promote positive environment for customers.

Duties/Responsibilities
1. Leading (as an Area Manager) the Gazipur area under Mymensingh Region with the objective to Ensure optimal availability of
core products (SIM, RELOAD) at maximum point of sales.
2. To run the area level business activities of Gazipur area under current Commercial Division such as managing retail channels,
ensuring growth and profitability, optimal use of resources, tracking new business, managing channel partners and reach the
target.

• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume 54%.
• Resolved conflicts promptly to promote positive environment for customers.

Duties/Responsibilities
1. Leading (as an Area Manager) the Gazipur area under Mymensingh Region with the objective to Ensure optimal availability of
core products (SIM, RELOAD) at maximum point of sales.
2. To run the area level business activities of Gazipur area under current Commercial Division such as managing retail channels,
ensuring growth and profitability, optimal use of resources, tracking new business, managing channel partners and reach the
target.

• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume 21%.
• Resolved conflicts promptly to promote positive environment for customers.

Duties/Responsibilities
1. Lead 2 areas of the Chittagong Region as an Area Manager of Chittagong Metro West with the objective to Ensure optimal
availability of core products (SIM, RELOAD) at maximum point of sales (Retail Channels).
2. Running the area level business activities of Chittagong Metro West under current Commercial Division such as managing
retail channels, ensuring growth and profitability, optimal use of resources, tracking new business, managing channel partners
and reach the target.

• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Followed through with client requests to resolve problems.

Duties/Responsibilities
1. Overseeing all GPSD and Customer Service center members on Leadership, Job knowledge and all business competencies
one to one.
2. Lead Customer Retention & Win back of Program office and Bad Debt Recovery unit of Credit & Collection Unit, in addition to
GPSD.
3. Customer Insights collecting through "Grahak Utshob" from Upazilla level and escalating the feedback to the top
Management for required action.
4. Lead the Chittagong CMBS (Corporate Management for Business Segment) for 6months for the service side presently known
as Direct Sales (SME, Corporate and strategic clients).
5. Ensuring Network Improvement for the Positive Customer Experience with technical team by collecting complaints from all
corners of the Chittagong Region.
6. Regular mentoring to all members on Job knowledge, sharing all current events and also sharing about company update and
quarterly training also continuing to enrich Job knowledge.

• Introduced new methods, practices, and systems to reduce turnaround time.
• Evaluated suppliers to maintain cost controls and improve operations.
• Analyzed and reported performance data, translating findings into practical improvement actions.
• Prepared annual budgets with controls to prevent overages.

Duties/Responsibilities
1. Face to face customer dealings- regular, corporate, critical and special cases
2. Overseeing customer service center members on Leadership, Job knowledge and all business competencies one to one.
3. Customer Insights collecting through frontline and escalating the feedback to the top Management for required action.
4. Ensuring Network Improvement for the Positive Customer Experience by collecting complaints from all CS of the Chittagong
Region.
5. Regular mentoring to all members on Job knowledge, sharing all current events and also sharing about company update and
quarterly training also continuing to enrich Job knowledge.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Provided primary customer support to internal and external customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Promoted company brand and unique offerings through personalized customer service.

Duties/Responsibilities
1. Face to face customer dealings- solving various issues like billing problem, SIM replacement, processing, ownership transfer,
helping customers to understand the various mobile features and value-added services, etc.
2. Coordination among team members.
3. Customer Insights collection and escalation for the solution and service development.
4. Daily and weekly reporting

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Provided primary customer support to internal and external customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Promoted company brand and unique offerings through personalized customer service.

Duties/Responsibilities
1. Face to face customer dealings- solving various issues like billing problem, SIM replacement, processing, ownership transfer,
helping customers to understand the various mobile features and value-added services, etc.
2. Coordination among team members.
3. Customer Insights collection and escalation for the solution and service development.
4. Daily and weekly reporting

• Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.

Duties/Responsibilities
1. Bill printing, SIM activation, account reconciliation, payment posting, paper filing.
2. Support front line people as per issue raised from customer end.
3. Back up frontier when customer queue is very high in information center.