Microsoft Excel
Md. Sharfuddin Bhuiyan
Sr. Manager (Key Account Management)
Flat-B5, House-29, Road-1, Block-A, Niketan, Dhaka
Summary
Currently working as Senior Manager, Sales & Marketing in Summit Communications Ltd, nation’s leading NTTN, IIG and ITC service provider. Been playing B2B sales role for almost 15 years in development, growth, retention of large accounts in organizations like Summit Communications Ltd, Ollo Bangladesh, Augere Wireless Broadband Bangladesh Limited and Banglalink Digital Communications Ltd. A self-driven client centric professional dedicated to ensure service and attain revenue. Seasoned in performing within pressure and timeline driven environment focusing sales target and market expansion.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Sr. Manager (Sales & Marketing)
Summit Communications Limited
18, Karwan Bazar Commercial Area Dhaka -1215, Bangladesh.
01.2021 - Current
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
- Recommended and implemented successful strategies to maximize revenue.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Implemented and developed operational standards, policies and procedures.
Manager (Sales & Marketing)
Summit Communications Limited
18, Karwan Bazar Commercial Area Dhaka -1215, Bangladesh.
01.2018 - 12.2020
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Maintained a close-knit relation with collection team to ensure healthy revenue collection.
Deputy Manager (Sales & Marketing)
Summit Communications Limited
18, Karwan Bazar Commercial Area Dhaka -1215, Bangladesh.
10.2012 - 12.2017
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed achieve individual Sales, acquisition, retention target from existing and new client accounts by building and developing relationships.
- Ensured regular client visit and correspondences to achieve a set of KPI targets & ensure accurate database, adherence to company set compliance.
- Analyzed periodic key accounts reports; periodic analysis of account history, churn accounts and exercise regular churn add back initiative to maximize revenue.
- Provided Market insight to relevant stakeholders (i.e., service quality, Market Insight) in developing creative solutions to maximize the business opportunity.
Senior Executive, Marketing
OllO Bangladesh Limited
Floor - 5 & 6, Plot - 19 & 20, House - 113/A, Gulshan -2, Gulshan
09.2011 - 10.2012
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Led and maintain a team of people for sales and create a highly motivated and skilled sales team out of them.
- Upheld high priority clients and served them with the best service.
- Introduced latest products and services to the new employees of the company and educate them by giving proper training.
- Built a most excellent sales team by conducting continuous training and brainstorming sessions.
Executive, Marketing
Augere Bangladesh Limited (QUBEE)
Alauddin Tower, Plot 17, Road 113/A Gulshan, Dhaka Bangladesh, Dhaka 1212
12.2009 - 08.2011
- Organized due diligence in preparation for sale of business unit.
- Identified business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
- Sold products by establishing contact and developing relationships with prospects; recommending solutions.
- Identified product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Prepared reports by collecting, analyzing, and summarizing information
Executive, Customer Care
Banglalink Digital Communications Limited
Tiger's Den, SW(H),Plot # 04,Gulshan-1, Dhaka.
06.2007 - 11.2009
- Handled customer complaints to ensure optimum customer satisfaction.
- Talked to customers with new offers and services to create lead.
- Created and maintained report of customer issues and prepared report.
- Prepared reports by collecting, analyzing, and summarizing information
Education
BBA - Finance
Independent University Bangladesh, Dhaka
Plot -16, Aftabuddin Ahmed Road,Block-b,Bashundara 01.2003 - 05.2007
Higher Secondary Certificate - Commerce
Dhaka Commerce College
Dhaka Commerce College,Dhaka Commerce College Road 05.2000 - 12.2002
Secondary School Certificate - Commerce
Motijheel Govt. Boys High School, Dhaka
Outer Circular Road, Motijheel, Dhaka, Bangladesh 01.1998 - 05.2000
Skills
Sales and marketing
Software
Interests
Travelling
Cricket
Basketball
Timeline
Sr. Manager (Sales & Marketing)
Summit Communications Limited
01.2021 - Current
Manager (Sales & Marketing)
Summit Communications Limited
01.2018 - 12.2020
Deputy Manager (Sales & Marketing)
Summit Communications Limited
10.2012 - 12.2017
Senior Executive, Marketing
OllO Bangladesh Limited
09.2011 - 10.2012
Executive, Marketing
Augere Bangladesh Limited (QUBEE)
12.2009 - 08.2011
Executive, Customer Care
Banglalink Digital Communications Limited
06.2007 - 11.2009
BBA - Finance
Independent University Bangladesh, Dhaka
01.2003 - 05.2007
Higher Secondary Certificate - Commerce
Dhaka Commerce College
05.2000 - 12.2002
Secondary School Certificate - Commerce
Motijheel Govt. Boys High School, Dhaka
01.1998 - 05.2000
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