MD SUMAN KABIR
Marketing Officer
Pabna Sadar
Summary
Dynamic Account Manager with a proven track record at Pabna Tiles, where I enhanced client satisfaction and retention through exceptional customer service and adept relationship building. Skilled in account development and sales analysis, I successfully resolved escalated issues, ensuring the maintenance of valuable client relationships. Expert in teamwork and collaboration, consistently anticipating client needs.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Account Manager
Pabna Tiles
Pabna, Pabna
01.2018 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
Bachelor of Arts -
Pabna College
Pabna Sadar, Bangladesh 01.2011 - 01.2014
Skills
Account management
Teamwork and collaboration
Account development
Customer service
Business development
Client relationship management
Client relationship building
Sales analysis
Sales development
Sports
Cricket
Timeline
Account Manager
Pabna Tiles
01.2018 - Current
Bachelor of Arts -
Pabna College
01.2011 - 01.2014
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