Md. Sharifuzzaman
Senior Executive (Training & Development)
Keya Kunjo, House: F2, Block: F, Arambagh Residential Area, Mirpur 7, Dhaka.
Summary
Dynamic professional with a proven track record at Digicon Technologies Ltd, excelling in performance improvement and procedure implementation. Recognized for enhancing executive training programs and fostering client loyalty through empathetic communication. Adept at growth planning, I consistently deliver high-quality results while cultivating strong relationships and driving team success.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Senior Executive - Training & Development
Digicon Technologies Ltd
01.2023 - Current
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Involved in Bexcom (Akash DTH) Process & Link3 Process.
- Currently involved with an International Process.
Executive Trainer
Digicon Technologies Ltd
02.2016 - 01.2023
- Worked with vendors to customize courseware to accommodate business needs.
- Developed and implemented successful onboarding program.
- Established and maintained quality control standards.
- Enhanced executive performance by developing customized training programs tailored to individual needs.
- Cultivated strong client relationships through personalized attention, timely follow-up, and consistent delivery of high-quality services.
- Worked in Grameen Phone Process.
- Soft skill trainer of 999 (National Emergency Helpline)
- Also involved with Xiaomi, Hatil Furnitures, Modhumoti Bank Ltd.
CSR
Digicon Technologies Ltd
02.2013 - 02.2016
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Worked in Airtel Process.
Reservation Executive
Crystal Way Travels
10.2011 - 09.2012
- Provided excellent customer service, addressing applicant inquiries in a timely and professional manner.
- Performed routine data entry or document management.
- Maintained accurate records of ticket sales, refunds, and exchanges using airline software systems. (Galileo GDS)
- Sold, printed, and issued tickets to guests.
Education
Master’s in Business Studies - Management (2nd Class)
Tejgaon Collage (Under National University)
Farmgate, Dhaka 04.2001 -
B.B.S Honors - Management (2nd Class)
Tejgaon Collage (Under National University)
Farmgate, Dhaka 04.2001 -
H.S.C - Commerce (GPA 3.40)
Rajuk Uttara Model School & College
Uttara, Dhaka 04.2001 -
S.S.C - Science (GPA 3.63)
Kurmitola High School
Khilkhet, Dhaka 04.2001 -
Skills
Performance improvement
Report preparation
Operational leadership
Multitasking Abilities
MS office
Time management
Positive attitude
Customer service
Training and development
Performance evaluations
Shift scheduling
Timeline
Senior Executive - Training & Development
Digicon Technologies Ltd
01.2023 - Current
Executive Trainer
Digicon Technologies Ltd
02.2016 - 01.2023
CSR
Digicon Technologies Ltd
02.2013 - 02.2016
Reservation Executive
Crystal Way Travels
10.2011 - 09.2012
Master’s in Business Studies - Management (2nd Class)
Tejgaon Collage (Under National University)
04.2001 -
B.B.S Honors - Management (2nd Class)
Tejgaon Collage (Under National University)
04.2001 -
H.S.C - Commerce (GPA 3.40)
Rajuk Uttara Model School & College
04.2001 -
S.S.C - Science (GPA 3.63)
Kurmitola High School
04.2001 -