New Music's, New sports cars
Md Shazzad Hossain Jafri
Banker
KA-212/2/A, Namapara, Khilkhet, Dhaka
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Junior Officer- Retail and SME Banking Department
Eastern Bank PLC
2 2022 - Current
- Addressed customer questions, complaints and requests and provided necessary assistance.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
Trainee Assistant Ofiicer- Retail and SME Banking Department
Eastern Bank Limited
02.2020 - 01.2022
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Maintained accurate records of customer transactions for reporting purposes.
- Met customer service goals and exceeded customer expectations.
- Identified and resolved discrepancies and errors in customer accounts.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Maintained accurate records of customer transactions in line with bank procedures.
Internship-Central Operations Department
IPDC Finance Limited
05.2019 - 08.2019
- Responsibilities: File Sorting, File management, making MIS for dishonored Cheques, creating datasheet for everyday payments for convenience, scanning disbursement files, helping employees with daily to daily activities.
Education
Secondary School Certificate (SSC) -
Milestone School, Dhaka
01.2011 - 05.2012
Higher Seconder Certificate (HSC) -
B.A.F Shaheen College, Dhaka
01.2013 - 05.2014
BBA - Finance
Independent University Bangladesh(IUB)
Dhaka 04.2015 - 05.2019
Skills
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Marketing knowledge
Innovation and Creativity
Time Management
Relationship Building
Innovation Skills
Professionalism
Reliability
Self Motivation
Idea Development and Brainstorming
Personality
English, 5, Bangla, 5, Good communication - written and oral skills, Excellent conceptual and analytical skills, Effective interpersonal skills, Speaking in public, to groups, or via electronic media, Excellent presentation and negotiation skills, Emphatic listener and persuasive speaker
Personal Data Processing Consent
True
Profiles - Objective
To build a challenging career with honesty and loyalty by translating my experience, knowledge, skills and abilities into value for an organization and also the nation.
References
- Abu Rasel Md Masum, VP & Branch Manager, Eastern Bank Limited, 01713201868
- Md. Mohibul Hasan Shujan, Business Development Manager, THAKRAL ONE Pvt. Ltd, 01716555631
Interests
Videos Games, Badminton, Music, Sports Cars
I like to play Video games badminton often when i get some time. And when ever i travel i like to listen to pop music, i have a passion for sport cars.
Timeline
Trainee Assistant Ofiicer- Retail and SME Banking Department
Eastern Bank Limited
02.2020 - 01.2022
Internship-Central Operations Department
IPDC Finance Limited
05.2019 - 08.2019
BBA - Finance
Independent University Bangladesh(IUB)
04.2015 - 05.2019
Higher Seconder Certificate (HSC) -
B.A.F Shaheen College, Dhaka
01.2013 - 05.2014
Secondary School Certificate (SSC) -
Milestone School, Dhaka
01.2011 - 05.2012
Junior Officer- Retail and SME Banking Department
Eastern Bank PLC
2 2022 - Current