Md. TARIKUL ISLAM
Dhaka
Summary
Efficient Client Communications Specialist known for productivity and completion of tasks with precision. Possess specialized skills in client relationship management, strategic communication planning, and issue resolution. Excel in empathy, active listening, and adaptability, ensuring clear and effective client interactions. Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
5
5
years of professional experience
Work History
Client Relationship Manager
Dutch Bangla Bank PLC
Tejgaon
12.2022 - Current
- Cultivated strong relationships with clients to enhance satisfaction and loyalty.
- Managed client accounts to ensure compliance with banking policies and regulations.
- Facilitated communication between clients and internal teams to address inquiries promptly.
- Coordinated client meetings to discuss account updates and service offerings.
- Provided training for new staff on client relationship management practices.
- Analyzed client feedback to improve service delivery and client experience.
- Maintained long-term, profitable relationships with clients through problem-solving, issue resolution, and recommendation of new products and services.
- Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
- Conducted regular meetings with clients to discuss their current requirements.
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Trained and mentored new hires in customer service excellence and CRM software usage.
- Prepared and presented regular reports on customer relationship activities and outcomes to senior management.
- Directed and coordinated products, services and sales activities.
- Maintained accurate records of client interactions and transactions.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Provided timely responses to customer inquiries, requests, and complaints.
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
Business Development Executive
AKIJ Group (ABFL)
Dhaka
10.2021 - 12.2022
- Cultivated strong relationships with existing clients to enhance retention rates.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Proposed upgrades and additional products to meet client needs and increase satisfaction.
- Developed compelling business proposals and contracts to generate additional revenue streams.
- Demonstrated expertise in community development, leveraging skills for impactful initiatives.
- Managed ERP software effectively, ensuring smooth operational processes within a brief timeframe.
Communications Officer
ANDIT
Khulna
01.2021 - 09.2021
- Coordinated media relations activities to promote key initiatives and events.
- Managed social media platforms to increase brand awareness and interaction.
- Organized community outreach programs to strengthen stakeholder relationships.
- Maintained ultra-high frequency, high frequency, and radioteletype communication circuits.
- Collaborated with colleagues across departments to ensure consistent messaging throughout all channels.
- Developed marketing campaigns for environmental technologies or services.
- Worked closely with senior executives to create presentations for internal stakeholders as well as external partners.
Brand Promoter
Bit Byte Computers & Institute
Khulna
10.2020 - 12.2020
- Promoted brand awareness through engaging presentations and demonstrations.
- Assisted customers in understanding product features and benefits effectively.
- Conducted market research to identify trends and customer preferences regularly.
- Organized events and workshops to showcase new products and technologies.
- Maintained strong relationships with clients to encourage repeat business and referrals.
- Monitored competitor activities to enhance brand positioning in the market effectively.
- Provided customers with product information and answered their questions.
Education
Bachelor in Engineering (B.sc Engg) - Computer Science & Engineering
Gopalganj Science & Technology University
Gopalganj12-2019
HSC - Science
B.N School & College
Khulna01.2013
SSC - Science
B.N School & College
Khulna01.2011
Skills
- Client relationship management
- Compliance knowledge
- Customer feedback analysis
- Business development
- Communications strategy
- Teamwork and collaboration
- Customer service orientation
- Report presentation
- Google drive
- Google Sheets
- ERP software
- Jira, ClipUp, Trello
- Operational strategies
- Report preparation
- CRM software proficiency
- Training and mentoring
- Time management
- Adaptability
- Relationship building and management
- Client satisfaction-driven
- Workforce management
- Effective communication
- Effective negotiation
- Client service-driven
- Client retention strategies
- Team building
- Client onboarding
- Professionalism
- Quality assurance engineer
References
- Abu Bakar Muhammad Abdullah, BSMRSTU, Lecture. Department of CSE, abdullahcse09@gmail.com, Academic
- Engr. Md. Abdul Kayum, Green Fire & Power Engineering Ltd. President, NSU MSECE Alumni Association, North South University. President, IUBAT EEE Alumni Association, Managing Director, kayum@gfpel.com, Uncle
Special Qualifications
Client relationship management, financial/banking service, competent at managing responsibilities in a high-volume atmosphere Skilled at interacting with customers of all socioeconomic backgrounds. Hard worker, quick learner, time-oriented
Personal Information
- NID Number: 2808143297
- Height: 5'11"
- Weight: 75 kg
- Blood Group: B+
- Date of Birth: 30/10/1995
- Gender: Male
- Nationality: Bangladeshi
- Marital Status: Married
- Religion: Islam
Languages
Bengali
First Language
English
Advanced
C1
Hindi
Intermediate
B1
Timeline
Client Relationship Manager
Dutch Bangla Bank PLC
12.2022 - Current
Business Development Executive
AKIJ Group (ABFL)
10.2021 - 12.2022
Communications Officer
ANDIT
01.2021 - 09.2021
Brand Promoter
Bit Byte Computers & Institute
10.2020 - 12.2020
Bachelor in Engineering (B.sc Engg) - Computer Science & Engineering
Gopalganj Science & Technology University
HSC - Science
B.N School & College
SSC - Science
B.N School & College
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