Mehedi Hasan Sobuj
Travel Specialist
Dhaka
Summary
Dynamic and detail-oriented Travel Operations Specialist with 10+ years of experience in the global travel industry. Proven expertise in GDS systems (Galileo, Amadeus, Sabre), OTA setup, and customized trip planning. Strong leadership in travel operations, digital systems, and client satisfaction. Top Rated Plus Freelancer on Upwork with 100+ successful projects.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Chief Operating Officer (COO)
Tourgull
Dhaka
01.2023 - Current
- Led a multidisciplinary team to launch a full-service travel agency offering flights, hotels, activities, and travel insurance.
- Collaborated with UI/UX and development teams to design and implement an OTA-based booking system.
- Coordinated with airline partners (NDC, Amadeus, Travelport) to build dynamic flight booking APIs.
- Oversaw registration, trade licensing, and Civil Aviation compliance for new agency setup.
- Developed digital marketing campaigns and content strategies that boosted client engagement by 40%.
- Directed product development, vendor management, and customer experience improvement initiatives.
- Oversaw team performance to ensure alignment with company goals and objectives.
- Analyzed market trends to inform strategic decision-making for business growth.
- Analyzed customer feedback data to identify trends in product satisfaction.
- Managed staff recruitment, training, and development processes.
Top Rated Plus Freelancer — Travel VA & Trip Planner
Upwork
Remote
01.2018 - Current
- Completed 65+ travel and administrative projects (3,000+ billed hours).
- Planned and managed 100+ customized trips, including award flight bookings and itinerary designs.
- Provided research-based solutions for cheap flights, hotels, and travel deals using GDS and OTA tools.
- Assisted international clients with Airbnb listing optimization, CRM updates, and email support.
- Earned Top Rated Plus badge for consistent 5-star reviews and high repeat client ratio.
VA & Social Media Manager (Cheap Flight Finder)
Secret Flying
Remote
01.2018 - Current
- Identified “error fares” and published exclusive cheap flight deals globally.
- Utilized automation tools and APIs for fare monitoring across multiple OTAs.
- Managed social media accounts (Meta, Instagram, Twitter/X) to expand engagement and reach.
- Increased social engagement and follower growth by curating high-performing travel deal content.
Flights & Hotels Price Competitor Analyst
Hopper & Travel Mole Group
Remote
01.2019 - 01.2020
- Analyzed international flight and hotel pricing data across major OTAs (Expedia, Despegar, Oui.sncf).
- Generated weekly reports and insights to improve fare accuracy and price competitiveness.
- Handled large-scale data analysis using Google Sheets and Excel automation.
- Delivered data-driven recommendations that enhanced pricing strategy and increased profitability.
Reservations Manager
Sky Touch Travel
Dhaka
01.2018 - 12.2018
- Booked domestic and international tickets using Galileo and Amadeus GDS.
- Supported hotel reservations, tour planning, and customer service.
- Assisted in promotional package development and supplier negotiations.
- Collaborated with travel partners to enhance service offerings for clients.
- Provided training for new reservation agents on computer systems and procedures.
Sr. Executive — Reservation & Admin
Holiday Planner
Dhaka
01.2017 - 01.2018
- Registered and activated domestic flight portals (Biman, US-Bangla, Novoair, Regent Airways).
- Managed ticket sales database and calculated monthly profit/performance reports.
- Supported key corporate clients including Prothom Alo, IFIC Bank, and Ananta Jalil Group.
- Ensured accurate fare filing using Amadeus and Travelport systems.
Reservation & Sales Manager
Adib Air Service (IATA Agent)
Dhaka
01.2015 - 01.2017
- Managed IATA BSP operations, ticket issuance, refunds, and reissuance.
- Maintained accurate sales reports and ensured on-time remittance compliance with IATA standards.
- Handled route planning, fare quotations, and special client requests for both leisure and business trips.
- Strengthened airline relations to secure better fare contracts and increase monthly revenue.
- Developed sales strategies to enhance customer engagement and retention.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Education
Post Graduate Diploma - Digital Marketing
08-2025
Specialized in data-driven marketing, SEO, SEM, social media campaigns, and analytics — enabling the ability to promote travel products effectively through digital platforms and online channels.
Bachelor of Science - Computer Science and Engineering (CSE)
03-2024
Developed comprehensive technical skills in computer programming, software systems, and database management. Acquired strong analytical and IT knowledge that supports travel system automation, OTA platform functionality, and API integration.
- Professional Development Courses: Travelport, Digital marketing, Customer Support & Service
- Ranked in Top 10% of class
- 3.57 GPA (4.00)
Diploma - Shipbuilding & Mechanical Draftsmanship
02-2016
Gained a strong foundation in mechanical drafting, design accuracy, and project documentation — enhancing attention to detail and precision in travel system configuration and operational management.
Secondary School Certificate (SSC) -
Skills
- GDS & OTA Systems
- Galileo, Amadeus, Sabre (GDS)
- NDC
- IATA
- API Integration
- Flight & Hotel Booking
- Fare Calculation
- Reissuance & Refunds
- Personalized Trip Planning
- Itinerary Design
- Corporate Travel Management
- Tour Package Creation
- Customer Service
- CRM Management
- Travel Supplier Coordination
- Vendor Relations
- Visa & Documentation Support
- Travel Insurance Handling
- Social Media Campaigns
- Pricing & Profitability Analysis
- Leadership
- Planning and execution
- Client Communication
- Lead Generation
- Email Marketing Automation
- Data Entry
- Competitor Analysis
- AI Content Writing
- Blog Optimization
- Self motivation
- Team collaboration
- Administrative Virtual Assistance
- Report Preparation
Certification
- Galileo GDS Ticketing Certification
- Customer Support & Service Certification — BASIS
- Post Graduate Diploma in Digital Marketing (PGDDM) — UIU & BITM
Accomplishments
- Top Rated Plus Freelancer on Upwork (Top 3% globally).
- Completed 100+ custom travel planning projects for international clients.
- Consulted and helped build OTA frameworks for startup travel businesses.
- Recognized for reliability, attention to detail, and exceptional client satisfaction.
Partial Skills
- Lead Generation
- Email Marketing Automation
- Data Entry
- Competitor Analysis
- AI Content Writing
- Blog Optimization
- Campaign Strategy
- Administrative Virtual Assistance
- Report Preparation
Languages
Bengali
First Language
English
Advanced (C1)
C1
Timeline
Chief Operating Officer (COO) - Tourgull
01.2023 - Current
Flights & Hotels Price Competitor Analyst - Hopper & Travel Mole Group
01.2019 - 01.2020
Top Rated Plus Freelancer — Travel VA & Trip Planner - Upwork
01.2018 - Current
VA & Social Media Manager (Cheap Flight Finder) - Secret Flying
01.2018 - Current
Reservations Manager - Sky Touch Travel
01.2018 - 12.2018
Sr. Executive — Reservation & Admin - Holiday Planner
01.2017 - 01.2018
Reservation & Sales Manager - Adib Air Service (IATA Agent)
01.2015 - 01.2017
United International University(UIU) & BITM - Post Graduate Diploma, Digital Marketing
Dhaka International University (DIU) - Bachelor of Science, Computer Science and Engineering (CSE)
Bangladesh Institute of Marine Technology(BIMT) - Diploma, Shipbuilding & Mechanical Draftsmanship
Ashrafabad High School - Secondary School Certificate (SSC),