MEHEDI HASAN RUBEL
Lisbon
Summary
Dynamic hospitality professional with extensive experience at Marriott, adept at enhancing guest experiences through exceptional service and strategic upselling techniques. Proven ability to resolve conflicts and maintain high standards of quality assurance, while effectively managing POS systems and collaborating with cross-functional teams to drive operational success.
Overview
4
4
years of professional experience
Work History
Hotel Waiter
Marriott, Amsterdam, Netherlands
Amsterdam, Netherlands
01.2023 - 12.2024
- Resolved customer complaints promptly and courteously while adhering to hotel policies and procedures.
- Provided assistance to other team members whenever necessary or requested by management.
- Took orders accurately from customers, entered them into the point-of-sale system and relayed to kitchen staff.
- Ensured proper food safety and sanitation standards were met when handling food and beverages.
Bar Waiter
Inside Sky Bar, Amsterdam, Netherlands
Amsterdam, Netherlands
01.2022 - 12.2023
- Provided professional, customer-focused service to ensure a positive and memorable dining experience
- Accurately processed guest orders and managed POS transactions with speed and precision
- Supported daily operations through opening and closing duties, maintaining a clean and organized dining environment
- Trained to perform effectively in fast-paced, high-pressure situations during peak service hours
Restaurant Waiter
Ron Gastrobar Oriental Downtown, Amsterdam, Netherlands
Amsterdam, Netherlands
01.2021 - 12.2022
- Delivered exceptional service in a high-volume, upscale dining environment, consistently meeting and exceeding guest expectations
- Maximized sales through strategic upselling of menu items and expert food and beverage pairing recommendations
- Maintained high levels of guest satisfaction and repeat clientele through attentive, personable, and efficient service
- Collaborated with kitchen and bar staff to ensure seamless front- and back-of-house operations, contributing to overall team success
Education
MBA - MBA, Marketing
State University Of Bangladesh
Dhaka, Bangladesh01-2016
Skills
Business & Management Skills
- Customer Relationship Management (CRM)
- Sales and Upselling Techniques
- Inventory and Cost Control
- Staff Training & Development
- Operations Management
- Point of Sale (POS) Systems
- Scheduling & Shift Coordination
- Quality Assurance & Compliance
- Budgeting & Forecasting (if applicable)
Leadership & Interpersonal Skills
- Team Leadership & Collaboration
- Conflict Resolution
- High-Pressure Decision Making
- Cross-Functional Communication
- Time Management
- Adaptability
- Strategic Thinking
- Problem Solving
- Guest Experience Optimization
Technical/Analytical Skills (If applicable to your MBA coursework or goals)
- Microsoft Excel (Pivot Tables, VLOOKUP, etc)
- Data Analysis & Reporting
- Business Intelligence Tools (Tableau, Power BI)
- Financial Modeling
- Market Research & Consumer Insights
Languages
Bangla
First Language
Portuguese
Beginner (A1)
A1
English
Advanced (C1)
C1
Timeline
Hotel Waiter
Marriott, Amsterdam, Netherlands
01.2023 - 12.2024
Bar Waiter
Inside Sky Bar, Amsterdam, Netherlands
01.2022 - 12.2023
Restaurant Waiter
Ron Gastrobar Oriental Downtown, Amsterdam, Netherlands
01.2021 - 12.2022
MBA - MBA, Marketing
State University Of Bangladesh
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