Hi, I’m
MINHAJUL ISLAM SHANTO
PROFESSIONAL EXPERIENCE (Hospitality Focused)
Dhaka,Rupgonj
Summary
Highly dedicated and organized hospitality professional with over four years of continuous experience in front-desk operations, staff management, and superior guest services. Currently working as a Hotel Receptionist, proficient in administrative accuracy required for Night Audit functions and ensuring smooth operational flow. Seeking to leverage strong attention to detail and four-language communication skills to excel as a Front Desk Agent or Night Auditor.
Overview
5
years of professional experience
Work History
Green House HotelDhaka
Hotel Receptionist
11.2024 - Current
Job overview
- Managed all aspects of the guest cycle, including check-in, check-out, and accurate processing of reservation modifications using the hotel's general system.
- Coordinated essential communication between guests, management, and the housekeeping department.
- Processed daily payment transactions (cash, credit card) and maintained accountability for the daily shift float and reconciliation.
Al Motlaq HotelRiyadh
Housekeeping Supervisor
04.2021 - 05.2024
Job overview
- Successfully supervised a large team of housekeeping staff for over three years, ensuring rooms met international standards of cleanliness and presentation.
- Coordinated room status updates with the front desk to ensure rapid turnaround times for arriving guests.
- Managed inventory and stock control for linens and guest supplies, improving efficiency and minimizing waste.
Sea Pearl HotelCox's Bazar
Senior Room Attendant
07.2024 - 10.2024
Job overview
- Delivered high-standard room and public area preparation, significantly contributing to the hotel's positive guest reviews during the peak season.
Fiona Luxury ResortGazipur
Resort Supervisor (Rooms)
04.2024 - 07.2024
Job overview
- Supervised room operations, ensuring quality control, and adherence to resort standards for guest accommodations.
- Assisted management in overseeing operational flow and ensuring staff adherence to service protocols.
Education
Govt. Shahid Sohrawardi College
Higher Secondary Certificate (HSC)
12.2016
Skills
- Front Desk Operations
- Administrative Accuracy & Auditing
- Reservation System
- Conflict Resolution
- Cash Handling
- POS Transactions
- Leadership
- Staff Supervision
- Room Inventory Management
- Supply Management
- Time Management
- Prioritization
- Exceptional Customer Service
Core Competencies
Front Desk Operations (Check-in/Check-out), Reservation System: General Reservation and Billing System Knowledge, Cash Handling & POS Transactions, Room Inventory & Supply Management, Administrative Accuracy & Auditing, Conflict Resolution & Diplomacy, Leadership & Staff Supervision, Time Management & Prioritization, Exceptional Customer Service, Bengali (Native), English (Fluent), Arabian (Conversational), Hindi (Conversational)
Timeline
Hotel Receptionist
Green House Hotel
11.2024 - Current
Senior Room Attendant
Sea Pearl Hotel
07.2024 - 10.2024
Resort Supervisor (Rooms)
Fiona Luxury Resort
04.2024 - 07.2024
Housekeeping Supervisor
Al Motlaq Hotel
04.2021 - 05.2024
Govt. Shahid Sohrawardi College
Higher Secondary Certificate (HSC)