MIR ARAF HOSSAIN
Assistant Manager
DHAKA
Summary
Professional with solid background in operations management, prepared for leadership challenges. Skilled in process optimization, team collaboration, and strategic planning. Known for reliability, adaptability, and delivering results in dynamic environments. Strong communication, problem-solving, and organizational skills.
Overview
2
2
Language
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Assistant Manager, Operations
TravelCo Air
06.2026 - Current
- Developed strategic partnerships to enhance market reach and drive revenue growth.
- Led team in achieving operational objectives through effective resource allocation and workflow optimization.
- Developed training programs for new sales staff, enhancing product knowledge and customer engagement.
- Developed strategic plans aligning organizational goals with market trends.
- Implemented effective cost control measures to maximize profitability without compromising on quality or service delivery.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Developed and maintained strong relationships with key suppliers to enhance service delivery.
- Led contract negotiations to optimize vendor agreements and reduce costs.
- Coordinated daily operations to enhance guest satisfaction and streamline service delivery.
- Developed training programs for staff to improve service standards and operational efficiency.
- Developed and implemented strategic performance metrics to track team productivity and effectiveness.
Assistant Manager, Operations
Tripology
09.2025 - 04.2026
- Improved customer satisfaction rates by closely monitoring service quality and addressing issues promptly.
- Collaborated with cross-functional teams to achieve overall business objectives and improve operational performance.
- Provided support to the higher authorities in various capacities, including monitoring performance metrics and assisting with strategic planning initiatives.
- Coordinated with the management’s in different operational issues and promotional activities.
- Developed and maintained a high-performing team with ongoing training, coaching, and performance evaluations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Sr. Executive, Sales & Operation
Akashbari Holidays
10.2023 - 07.2025
- Kept abreast of all airline & Immigration rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Organized trips for individual, family and business travelers.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Monitored daily reports from GDS systems such as Galileo, Amadeus reviewing fare rules restrictions.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Negotiated with airlines, vendors to secure competitive rates, resulting in cost-effective travel options for clients.
Executive, Sales
World Famous Tours & Travel
05.2022 - 09.2023
- Developed strong relationships with clients, leading to repeat business and referrals.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Ensured timely payment processing for all bookings according to company policies.
- Stayed informed about travel advisories, visa requirements, and currency exchange rates for accurate client guidance.
- Resolved customer issues promptly, resulting in increased customer satisfaction ratings.
Junior Executive, Telesales
Techmart BPO
02.2021 - 04.2022
- Implemented CRM tools to track customer interactions, resulting in improved organization and follow-up capabilities.
- Streamlined sales processes to improve efficiency and reduce time spent on administrative tasks.
- Improved call quality by implementing feedback from coaching sessions and performance evaluations.
- Utilized persuasive selling techniques to confidently close deals and achieve higher sales numbers.
- Adapted communication style based on customer demographics, creating an engaging experience that catered to individual preferences.
- Built strong rapport with clients by identifying their needs and providing tailored solutions.
Customer Service Representative, Sales
Knock
02.2019 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Higher Secondary Certificate - Science
Udayan Uchcha Madhyamik Bidyalaya
University Of Dhaka, 3 Fuller Road, Dhaka 1000 04.2001 - 07.2019
Secondary School Certificate - Science
Motijheel Model School & College
PCMF+6HP Motijheel Colony High School, Outer Circu 04.2001 - 05.2016
Skills
Travel Operations Management
Airline Ticketing & Reservations through OTA, GDS Systems (Amadeus, Galileo)
Customer Escalation Resolution
Team Coordination & Supervision
Vendor & Airline Negotiation
Problem resolution
Risk management
Sales expertise
Revenue generation
Operation al efficiency
Productivity enhancement
Cost control and analysis
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Assistant Manager, Operations
TravelCo Air
06.2026 - Current
Assistant Manager, Operations
Tripology
09.2025 - 04.2026
Sr. Executive, Sales & Operation
Akashbari Holidays
10.2023 - 07.2025
Executive, Sales
World Famous Tours & Travel
05.2022 - 09.2023
Junior Executive, Telesales
Techmart BPO
02.2021 - 04.2022
Customer Service Representative, Sales
Knock
02.2019 - 12.2021
Higher Secondary Certificate - Science
Udayan Uchcha Madhyamik Bidyalaya
04.2001 - 07.2019
Secondary School Certificate - Science
Motijheel Model School & College
04.2001 - 05.2016