Hi, I’m
MITHUN DATTA
Senior Manager, MEAL
Dhaka
Summary
A versatile Manager specializing in Monitoring, Evaluation, Accountability and Learning, and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Pursuing new professional challenges with a growth-oriented company.
Overview
13
years of professional experience
5
years of post-secondary education
2
Languages
Work History
BRAC MEAL DepartmentDhaka
Senior Manager, MEAL
04.2022 - Current
Job overview
- Led the Organisational Learning and Accountability unit of BRAC MEAL Department, comprised of 5 team members
- Oversaw development of a Knowledge Management Framework for BRAC
- Developed and mainstreamed Knowledge Management processes across development programmes of BRAC
- Coordinated Learning and Reflection Workshops for various development projects of BRAC
- Coordinated Community of Practice for Knowledge Management personnel within BRAC
- Created and operationalised a high-level forum with Senior Management to enhance knowledge sharing practices within BRAC
- Liaised with external stakeholders to promote partnership for knowledge generation and knowledge sharing
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives
- Evaluated hiring and promotions requests
BRAC MEAL DepartmentDhaka
Manager, MEAL
02.2021 - 03.2022
Job overview
- Led a team of 37 staff to conduct Programme Implementation Quality Assessments for 9 sectors of BRAC Humanitarian Crisis Management Programme
- Led management and field staff in the development of BRAC’s Health, Nutrition and Population programme logic models and data collection tools and activities to monitor and evaluate their programme implementation quality in the areas of Antenatal care, Postnatal care, Nutrition Counselling along with evaluation of COVID-19 related services such as Telemedicine Support for suspected patients
- Developed and incorporated Data Quality Assessment tools to validate and improve data quality for BRAC’s Health, Nutrition and Population Programme
- Led the MEAL Strengthening Action Plan and ensured implementation of MEAL plan at programme and organisation levels
- Developed MEAL system to support BRAC development programmes and ensured M&E system was appropriately implemented
- Assisted the development of BRAC Results Framework for its 2021-2025 strategy in coordination with BRAC development programmes and in accordance with donor requirements
- Provided MEAL technical guidance and support to MEAL personnel at BRAC development programmes in preparing MEAL plans
- Developed concept for Accountability Framework for BRAC to streamline accountability mechanisms across BRAC programmes
- Liased and coordinated a Monitoring and Evaluation Working Group with MEAL personnel from various BRAC development programmes
- Maximized performance by monitoring daily activities and mentoring team members
- Cross-trained existing employees to maximize team agility and performance
BRAC, Advocacy for Social ChangeDhaka
Manager, M&E
04.2019 - 01.2021
Job overview
- Led a team of policy analysts in preparing logical frameworks, aligning with programme objectives and BRAC strategy
- Co-developed the first ever voluntary Sustainable Development Goals (SDG) Contribution Report by BRAC by collecting, reviewing, and validating data from BRAC development programmes
- Developed Annual Operating Plans for the various teams within the programme
- Developed monitoring framework, tools, and processes for monitoring quarterly progress for periodic reviews, including process monitoring and operations monitoring at the output and outcome levels
- Organised strategy workshops to develop programme strategy
- Developed monthly, quarterly, half-yearly and end-of-year reports incorporating learnings and lessons
- Supported BRAC in preparing Contingency Plans, Financial Repurposing and Response Planning for COVID-19
- Developed Training Materials on Results-Based Management for BRAC development programmes staff
- Maximized performance by monitoring daily activities and mentoring team members
- Defined clear targets and objectives and communicated to other team members
One Home Comfort Brampton, ON
Operations Supervisor
04.2016 - 09.2018
Job overview
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
- Collected customer feedback and made business adjustments to improve retention and satisfaction
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs
- Hired, managed, developed and trained staff, established and monitored goals for a team of 12 sales associates
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
RBC InsuranceMississauga, ON
Licensed Insurance Advisor
04.2014 - 02.2016
Job overview
- Provided insurance advice and solutions to clients based on their needs and ensured clients are charged premiums that correspond with risks
- Ensured a consistent, positive client experience with every conversation and resolved client concerns at the point of first call, demonstrating the ability to connect through discussion and escalate as necessary
- Demonstrated a solid understanding of regulatory risk when writing and updating new business policies
- Applied critical thinking during client interactions in order to identify and analyse acceptable and unacceptable risks
- Completed personalised needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
- Performed front-line underwriting of Home and Auto insurance policies
Kognitive MarketingToronto, ON
Quality Control Officer
08.2013 - 03.2014
Job overview
- Processed and ensured quality of applications for digital financial services
- Maintained Customer Liaison for quality issues
- Planned and implemented performance improvement plans for Field Services Representatives
- Prepared reports to predict success rates and hence compared and implemented new processes to achieve greater results
York University, Instructional Technological CentreToronto, ON
Supervisor, Student Media Technician
09.2010 - 04.2012
Job overview
- Led a team of five to manage all activities of the Student Media wing of the Instructional Media Centre
- Managed, trained and provided guidance to the team to ensure efficient and optimum performance
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
International Organization for Migration (IOM)Dhaka
Project Assistant
05.2011 - 08.2011
Job overview
- Supported initiative on Repatriation and Reintegration of Bangladeshi Returnees from Libya during the Libya crisis in 2011
- Developed and managed a database of 36 thousand Bangladeshi migrants’ information on Microsoft Excel and Access
- Designed a software used to access and verify information of the repatriates
- Set up and supervised a call center to allow the returnees to call and set appointments with verification officers
- Supervised a team of 48 verification officers assigned on field to carry out the verification of the repatriates using the software
- Worked with senior leadership to complete complex projects on time and under-budget
Education
York UniversityToronto, ON, Canada
Bachelor of Arts from Business Economics
09.2010 - 08.2012
University of WaterlooWaterloo, ON, Canada
No Degree from Actuarial Science
05.2007 - 05.2010
Skills
Statistical Analysis
undefinedTrainings
“Planning for Monitoring & Evaluation” offered by Philanthropy University
“Advocacy and Policy Influencing” conducted by MDF Bangladesh
“Project Design, Monitoring & Evaluation” by PM4DEV
“Advanced Training on MEL” conducted by MDF Bangladesh
Timeline
Senior Manager, MEAL
BRAC MEAL Department
04.2022 - Current
Manager, MEAL
BRAC MEAL Department
02.2021 - 03.2022
Manager, M&E
BRAC, Advocacy for Social Change
04.2019 - 01.2021
Operations Supervisor
One Home Comfort
04.2016 - 09.2018
Licensed Insurance Advisor
RBC Insurance
04.2014 - 02.2016
Quality Control Officer
Kognitive Marketing
08.2013 - 03.2014
Project Assistant
International Organization for Migration (IOM)
05.2011 - 08.2011
Supervisor, Student Media Technician
York University, Instructional Technological Centre
09.2010 - 04.2012
York University
Bachelor of Arts from Business Economics
09.2010 - 08.2012
University of Waterloo
No Degree from Actuarial Science
05.2007 - 05.2010
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