Mohammad Monirul Islam

• Ensuring safe and secure operations of flights
• Leading a team of almost hundred personnel in a day-to-day operation
• Liaising with the authority for different approvals, request, findings etc.
• Working closely with the GHA to ensure maximum support on the flights
• Training and briefing internal and external team members
• Ensuring that the team is following company guidelines and procedures
• Conducting Local Proficiency Check once in 90 days and working with the concerned team to close the gap and findings.
• Handling customers that require any special assistance
• Conducting emergency exercise
• Ensuring that the target set for KPI’s and SPI’s is achieved
• Ensuring daily sales are tallied and accounted
• Responding to headquarter and other stations by email and phone in regards to complaints, feedback from the customers and other queries
• Working with lawyers/advisers on different legal issues
• Handling flights and customers with disruptions
• Handling mishandled baggage issues and complaints

Leading areas that include, but are not limited to

Ensuring safe and secure operation of flights

Preparing roster and allocation of duties

Performing ATC and LPC to put a check to maintain enough standards Attending customers' problems and issues and resolving accordingly Investigating complaints and providing station feedback with resolutions

Liaising with GHA and other agencies to ensure proper support below and above the wing

Issuing SFL's and clearing integrity reports

Writing to GHA and authority for any of their shortcomings

Preparing draft for any issues that relate to Legal

Training QR and GHA team members

Leading and briefing a team of almost 40 to 50 people from QR/GHA/GSA in a day to day operation

Managing entire shift to ensure smooth operation

Managing check in , ramp , boarding , arrival , baggage handling , meat & assist etc.

Assisting team in best possible ways to learn and develop

Sharing knowledge and expertise in applicable situation

Pre flight ,Check in , Boarding , Ramp , Arrival , Baggage Handling , Meet & Assist ,Post Flight etc .

Pre flight , Check in , Ramp , Boarding , Arrival , Baggage Handling , Post Flight , Meet & Assist etc .

Pre flight, Check in , Boarding , Ramp , Courier Handling , Ticketing , Load Sheet and Trim Sheet etc.