Open To Work
Mohammad Moktader
Richmond Building, House 29, Flat A2, Floor 2, Road 10, Sector 6, Uttara, Dhaka,Bangladesh
Summary
Proactive IT Support Services Analyst with extensive experience in diagnosing and resolving hardware and software issues within multi-platform environments. Adept at prioritizing incidents, ensuring adherence to service level agreements, and providing exceptional technical assistance to users. Demonstrates a strong ability to collaborate with cross-functional teams to enhance IT operations and support.
High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
ICT Officer
BIID Foundation
Dhaka, Bangladesh
10.2025 - 04.2026
- Strategic Leadership & Platform Management: Orchestrate the operations of BDApps and other digital initiatives, driving the growth of local app ecosystems through strategic planning and cross-sector partnerships.
- Digital Infrastructure & Maintenance: Oversee the end-to-end reliability of core digital platforms, including e-Pushti (e-learning), web/email servers, and organizational hardware/software solutions to ensure zero downtime.
- Project Lifecycle & Technical Support: Lead the full lifecycle of ICT-based projects, from initial design and development to vendor coordination and data-driven reporting to maximize organizational impact.
- Coordinated community outreach programs to enhance public engagement initiatives.
Service Desk Analyst
Raise | MPBSD
St. Catharines, Canada
08.2022 - 06.2025
- Managed incoming service desk tickets, providing first-level support and escalating complex issues to appropriate teams following established procedures.
- Utilized IT knowledge management systems and diagnostic tools to efficiently resolve hardware, software, and network issues reported by end-users.
- Advised users on optimal utilization of computer systems, software applications, and network resources, improving overall user productivity.
- Monitored incident trends and service desk performance metrics to proactively identify potential service disruptions and ensure compliance with SLAs.
Education
Advanced Diploma - Computer Systems Technology
Seneca Polytechnic
Toronto, Canada 01.2019 - 11.2021
Skills
- Advanced Network Administration
- Collaborative Communications
- Technical support
- Service desk operations
- User training
- Incident resolution
Certification
Comptia A+ Certification
IELTS (Band 8 / C1 Advanced)
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridSalary Range
$15/hr - $24/hrTimeline
ICT Officer
BIID Foundation
10.2025 - 04.2026
Service Desk Analyst
Raise | MPBSD
08.2022 - 06.2025
Advanced Diploma - Computer Systems Technology
Seneca Polytechnic
01.2019 - 11.2021