Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Personal Information
Additional Information
Assertion
Training
Timeline
54
Mohammad Anisur Rahman

Mohammad Anisur Rahman

Chattogram

Summary

Multifaceted professional with 12+ years of experience in customer service, exportimport operations, retail inventory, and supply chain management across Bangladesh, UAE, and Laos. Proven record of supporting USA-based customers in consumer electronics, maintaining 95%+ satisfaction. Skilled in export documentation, L/C handling, shipment coordination, incentive processing, and managing RCS/OCS & bond audits. Proficient in SAP, CRM tools, and MS Office. Known for adaptability, team leadership, and effective communication in multinational environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE REPRESENTATIVE

Ying Xin consulting company Limited
Bokeo
08.2024 - 05.2025
  • Delivered pre- and post-sales support to USA-based customers for various consumer electronic products, including gadgets, accessories, and smart devices.
  • Responded to customer inquiries via phone, email, and live chat regarding product features, specifications, compatibility, and order placement.
  • Assisted customers with order tracking, delivery status updates, return requests, and warranty claims.
  • Logged and updated customer interactions accurately in the CRM system for seamless issue resolution and follow-up.
  • Coordinated with the USA warehouse and logistics teams to resolve shipping delays, damaged goods, and exchange requests.
  • Consistently maintained over 95% customer satisfaction throughout the 9-month period through efficient issue handling and communication.

CALL CENTER AGENT

G7 Technologies LLC
Ajman Emirate
04.2024 - 08.2024
  • Handled inbound/outbound calls for USA customers regarding gadgets, smart devices, and accessories.
  • Assisted with product selection, order placement, tracking, and returns.
  • Promoted additional products through upselling and cross-selling techniques.
  • Maintained accurate records in CRM and ensured timely resolution of queries.
  • Coordinated with warehouse and logistics teams for smooth order fulfillment.
  • Achieved a 92%+ customer satisfaction rate and exceeded weekly sales conversion targets by 15%.

INVENTORY EXECUTIVE

SHARAF DG
Dubai
09.2023 - 03.2024
  • Monitored inventory levels, processed purchase orders, and tracked delivery status.
  • Conducted physical stock counts and resolved discrepancies.
  • Received, verified, and logged goods/spare parts into the SAP system.
  • Organized stock on labeled shelves and issued items as required.
  • Handled data entry, documentation, and coordinated dispatch and goods movement.
  • Submitted RMAs via ASUS portal and verified FMIP issues on Apple portal.
  • Liaised with clients, sales, technicians, and store teams to resolve queries.
  • Managed daily delivery/collection schedules from Abu Dhabi to Ajman.
  • Streamlined stock handling processes, reducing delivery errors and delays by 20% within 3 months.

SENIOR EXECUTIVE OFFICER

WHITEX GARMENTS (BD) PVT. LTD.
Chattogram
04.2013 - 07.2023
  • Prepared export shipping documents: Commercial Invoices, Packing Lists, Sales Contracts, ISF, GSP, CO, MCD, VGM, REX Invoices, etc.
  • Submitted Export, Import, wastage, and garbage permits via the BEPZA online portal.
  • Handled EXP issuance, corrections, and duplicates through the Bangladesh Bank portal.
  • Booked shipments and submitted shipping instructions (manual & online) to forwarders, shipping lines, and buyer portals (e.g., CMA CGM, DAMCO, INTTRA, Nexus, EFL, Yusen).
  • Prepared documentation for export cash incentives following BEPZA and Bangladesh Bank regulations.
  • Filed ISFs and coordinated with the Fruit of the Loom buyer portal.
  • Drafted, verified, and confirmed BL/HAWB with shipping lines and forwarders.
  • Reviewed LCs and prepared compliant export documents.
  • Managed documentation for Recycled/Organic garment exports (QCS, Mass Balance, Purchase/Sales, TCs) through Control Union & GCL portal; supported annual audits.
  • Coordinated shipment schedules with merchandising/production teams; ensured buyer approvals and timely dispatch.
  • Liaised with Banks, BEPZA, Customs, EPB, Chambers, C&F agents, forwarders, and shipping lines.
  • Maintained PRC and shadow bond records, updated licenses, and supported annual customs audits.
  • Ensured renewal of licenses, managed new product registration, reporting, and supply chain support.
  • Prepared container loading plans and tracked all export/import container movement.
  • Independently handled overseas remittance and banking operations.
  • Set up export documentation processes for new buyers.
  • Led the export/commercial team and supervised junior staff.
  • Executed management-assigned duties to meet company objectives.
  • Ensured 100% on-time shipments, significantly reducing buyer air shipment costs.
  • Successfully managed yearly RCS/OCS audits and bond audits without noncompliance.
  • Played a key role in securing Export Incentives from Bangladesh Bank through accurate documentation.

COMMERCIAL OFFICER

PARK(BANGLADESH) COMPANY LIMITED
Chattogram
01.2012 - 04.2013
  • Prepared export documentation in line with buyer and regulatory requirements.
  • Liaised with banks, BEPZA, and C&F agents to ensure smooth export processing.
  • Supported senior officials with reporting and daily commercial activities.
  • Submitted shipment bookings via DAMCO, APL, and OXYLANE portals.
  • Created consumption statements based on production and shipment data.
  • Monitored shipments and coordinated dispatches to meet delivery deadlines.
  • Maintained bond records and supported customs audits and compliance.
  • Performed additional tasks assigned by management.
  • Served as the company's key resource for preparing consumption statements, maintaining accurate data records that ensured seamless export documentation and audit readiness.

Education

MBA - FINANCE & BANKING

INTERNATIONAL ISLAMIC UNIVERSITY CHITTAGONG (IIUC)
01.2012

BBA - FINANCE & BANKING

INTERNATIONAL ISLAMIC UNIVERSITY CHITTAGONG (IIUC)
01.2011

Higher Secondary Certificate (H.S.C) - BUSINESS STUDIES

BANGLADESH NAVY SCHOOL & COLLEGE
01.2005

Secondary School Certificate (S.S.C) - BUSINESS STUDIES

BANGLADESH NAVY SCHOOL & COLLEGE
01.2003

Skills

  • Customer Service
  • Call Center Operations
  • Pre- & Post-Sales Support
  • Inventory Management (SAP System)
  • Export & Import operations
  • Shipment Booking (Online & Manual)
  • L/C Handling & Bank Correspondence
  • International Trade & Logistics
  • Supply Chain Coordination
  • Cash Incentive Processing
  • RCS/OCS Certificate & Audit Handling
  • Bond Audit & Compliance
  • CRM Software
  • Microsoft Office Suite
  • Typing Speed: 35 WPM
  • Digital Marketing
  • Basic Troubleshooting
  • Communication & Coordination
  • Leadership & Team Supervision
  • Adaptable in Multinational & Crossfunctional Environments
  • Administrative Support
  • Problem-Solving & Issue Resolution

Websites

Certification

  • Freelancing with Digital Marketing, DigiLearner Academy, 2025-01-01
  • Lean Six Sigma White Belt (LSSWB), Strategic Transformation Consultants (STC), 2020-01-01
  • Post Graduate Diploma in Supply Chain Management (PGD SCM), International Supply Chain Education Alliance, USA (ISCEA), 2020-01-01

Accomplishments

  • Attended the Electronic World Marketing Summit (eWMS), organized by Kotler Impact, 2022-11-01
  • Participated in the international webinar 'Habits for Success' by the Institute of Global Professionals, 2020-09-01
  • Completed e-learning courses on Safeguarding Essentials (Kaya, 2019) and Introduction to Human Rights (Amnesty International, 2019), 2019-01-01
  • Won a quiz contest by DHL Global Forwarding and received a model container vessel from DHL Global Forwarding Germany, 2019-10-01
  • Participated in Pepsi Change The Game National Program, 2011-02-01
  • Participated in Career Portrayal Workshop, 2011-05-01
  • Participated in the Kaplan Knowledge Test, 2008-11-01
  • Active in social and volunteer activities with strong leadership and event coordination experience.

Personal Information

  • Passport Number: A07433440
  • Religion: ISLAM
  • ID Type: Passport
  • ID Number: A07433440
  • Date of Birth: 05/05/1988
  • Gender: MALE
  • Nationality: BANGLADESHI
  • Marital Status: Single

Additional Information

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and SAP., Strong word processing skills with a typing speed of 35+ WPM., Skilled in internet research, email communication, and Windows OS operations., Basic knowledge of computer hardware and technical troubleshooting., Experienced in digital marketing, including social media, email campaigns, and content promotion., Quick learner and effective in digitally collaborative work environments., Passionate about sports, especially football., Enjoy going to the gym., Reading., Internet research., Traveling to new places., Continuously learning new skills and knowledge.

Assertion

I hereby declare that the information provided above is true and accurate to the best of my knowledge and belief.

Training

  • Awareness session on Global Recycle Standard & Recycled Claim Standard, Control Union, Dhaka, Bangladesh, 2022-09-01
  • Banking L/C Customs and Shipping procedure for Export Import Business Workshop, BD Jobs, Chattogram, Bangladesh, 2019-04-01
  • Post-Budget Course on Income Tax & VAT, BTTI, Dhaka, Bangladesh, 2015-08-01
  • Certificate in Computer Education, Memory Computer Institute, Chattogram, Bangladesh, 2012-04-01

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Ying Xin consulting company Limited
08.2024 - 05.2025

CALL CENTER AGENT

G7 Technologies LLC
04.2024 - 08.2024

INVENTORY EXECUTIVE

SHARAF DG
09.2023 - 03.2024

SENIOR EXECUTIVE OFFICER

WHITEX GARMENTS (BD) PVT. LTD.
04.2013 - 07.2023

COMMERCIAL OFFICER

PARK(BANGLADESH) COMPANY LIMITED
01.2012 - 04.2013

MBA - FINANCE & BANKING

INTERNATIONAL ISLAMIC UNIVERSITY CHITTAGONG (IIUC)

BBA - FINANCE & BANKING

INTERNATIONAL ISLAMIC UNIVERSITY CHITTAGONG (IIUC)

Higher Secondary Certificate (H.S.C) - BUSINESS STUDIES

BANGLADESH NAVY SCHOOL & COLLEGE

Secondary School Certificate (S.S.C) - BUSINESS STUDIES

BANGLADESH NAVY SCHOOL & COLLEGE

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Mohammad Anisur Rahman