MOHAMMAD HOQUE
Manager - Shipping / Freight Forwarding
Chattogram
Summary
Adept at applying exceptional communication, organizational and analytical skills to managing routine shipping operations and solving complex problems independently. Diplomatic and respectful with productive and dependable nature.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Shipping Manager
Expert Freight Limited
Chittagong
07.2019 - Current
- Built commercial strategies with management to grow existing accounts, penetrate new customers and markets and launch new products.
- Trained and motivated employees to perform daily business functions.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Oversaw cargo claims to investigate and resolve loss or damage issues during transit.
Customer Service Manager
Maersk Line
Chittagong
01.2014 - 06.2019
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Generated customer satisfaction surveys to analyze results into action plans
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Import/Export Coordinator
Damco
Chittagong
03.2010 - 07.2014
- Processed customs declarations and maintained records of customs documents
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service
- Assisted with problem resolution and dispute management relating to import and export activities
- Investigated discrepancies in shipping documents and resolved issues with vendors
- Customer relations management
- Customer service expertise
- Manager
- Managed day-to-day business operations.
Traffic Officer
Oman Air
Chittagong
07.2006 - 06.2010
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Restaurant Waiter
Green Hills Hotels and Restaurant
Limerick
11.2004 - 01.2006
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Answered customers' questions, recommended items, and recorded order information
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Education
Bachelor of Science - Information Technology
06.2000 - 05.2004
Skills
Shipping and receiving
Staff Management
Adherence to high customer service standards
Microsoft Outlook, Word and Excel
Team Building
Customer-focused
Accomplishments
- Used Advanced Microsoft Excel to develop Shipment tracking spreadsheets.
- Supervised team of 08 staff members.
- Completed local implementation project by introducing FACT (SAP Invoicing system) for Customer Invoicing tasks.
Timeline
Shipping Manager - Expert Freight Limited
07.2019 - Current
Customer Service Manager - Maersk Line
01.2014 - 06.2019
Import/Export Coordinator - Damco
03.2010 - 07.2014
Traffic Officer - Oman Air
07.2006 - 06.2010
Restaurant Waiter - Green Hills Hotels and Restaurant
11.2004 - 01.2006
University of Delhi - Bachelor of Science, Information Technology
06.2000 - 05.2004