Mohammad Ikram Hossain

• Implemented differentiated instruction strategies to accommodate diverse learning needs and styles, leading to increased student success.
• Participated in professional development workshops focused on best practices in education, applying new strategies to enhance the quality of instruction within the classroom setting.
• Served as a mentor for new teachers, offering guidance on classroom management techniques and effective teaching practices.
• Collaborated with a team of educators on curriculum development initiatives aimed at addressing state standards while fostering critical thinking skills.

Genex Infosys Ltd. (Banglalink Process)

• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled inbound customer calls, assisting with inquiries, complaints, and service requests
• Managed a high volume of daily calls while maintaining a positive attitude
• Ensured customer satisfaction through clear communication and effective problem-solving

• Infinity Marketing Ltd. | 3 Years
• Excellent communication skills, both verbal and written
• Proven ability to learn quickly and adapt to new situations
• Used strong analytical and problem-solving skills to develop effective solutions