MOHAMMAD JUBAIR HOSSAIN
Administration And Procurement
Dhaka,Bangladesh
Summary
Organized and efficient Head of Administration & Procurement supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. To utilize every opportunity for learning to the fullest so that, I can add-up with my innate potentials to perform my best. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
16
16
years of professional experience
18
18
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Head of Administration & Procurement
Bproperty.com Limited
Dhaka, Bangladesh
11.2016 - Current
- Look after logistic activities to HQ , WIC- Dhaka, Chittagong & Sylhet.
- Look after procurement, WIC procurement department & related activities site , head office daily, Weekly & Monthly requisition prepare.
- Purchase Order Preparation and budget preparation with communicate Accounts Department and other related department.
- To take adequate precautionary measures to ensure safety & security of the Men & Assets of the company.
- To ensure proper deployment of the security personnel and take care of the internal security.
- To keep the higher authority to inform of the overall situation of the company.
- Weekly train and monitor head office sub staff.
- Leave approve of sub staff, drivers, peon.
- Related admin works look after.
- Communicate with Govt./private agencies.
- To look after all department, WIC- Dhaka, Chittagong, Sylhet overall administration activities,.
- IT related problem finding and solve.
- Sub staff, guards, drivers, peon selection & training.
- Meeting with land owners, directing & monitoring related dept.
- Working progress, related problem solving, WIC visit, weekly/monthly meeting with related persons.
- Heads & business development activities inform to MD,.
- Look after all administrative works, relation developments with govt.
- Agencies.
- Visit Thana, police H.Q, RAB office & relation developments, Rajuk & Other corporate affairs look after, etc.
- Handle related others legal & admin activities.
- Maintain & look after head office, WIC & Managing directors personal security.
- Issuing deferent types of letter to govt./private agencies.
- Arrange organizational development meeting.
- Entered and maintained departmental records in company database.
- Devised and implemented improvements to reporting procedures.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
Assistant Operation Manager, Commercial Division
ACI Logistics Limited
Dhaka, Tejgaon
01.2016 - 11.2021
- Encouraging their successful performance and Responsible for achieving sales target.
- Monitor sales activities to ensure satisfactory customers service and quality goods.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Notify employees of new product introduction and their USPs.
- Also brief VFMG, CG, NFD, QA-CC executives on new promotions.
- Ensure proper inventory management and reorder when inventory drops to a specified level.
- Ensure timely, systematic and cost effective outlet administration.
- Reviewing budgets, making adjustments as necessary and collaborating with appropriate stakeholders in budget development.
- Oversee outlet housekeeping, cleaning and maintenance.
- Overseeing any customer complain issues that arise, coordinating with stakeholders as necessary to ensure an appropriate resolution.
- Examine visual merchandise to ensure that it is correctly priced and displayed.
- Responsible for designing and implementing in store promotions.
- Also supervising special projects and promotions as assigned by the HO.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
Executive, Corporate Finance and Treasury
Grameenphone Ltd
Dhaka, Bangladesh
01.2015 - 12.2015
- Analyze, plan & initiate strategies to optimize collection from monthly invoices of assigned business customers and recovery gap analysis and way out.
- Identification of non- payee customer to understand the reason for non- payment and provide necessary solution and also prepare ad-hoc reports as per requirement of related stakeholders.
- Follow-up and maintain automatic due notifications for informing customer in a faster manner to prepare quick and easy payments regularly.
- Negotiate with the customers to resolves client-issues and rescues accounts receivable delinquency, applying good customer service in a timely manner.
- Align all the stakeholders as well the management regarding the collection complications & find out the probable issue resolution to reduce the bad debt risk.
- Data bank management of subscribers to manage smooth & accurate day to day reports.
Customer Manager, Customer Service
Grameenphone Limited
Dhaka, Bangladesh
07.2012 - 01.2015
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Provided information regarding charge accounts and loyalty programs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintain over the phone relationship with customers to represent the company.
- Keep updated regarding new campaigns, offers to give customers right information.
- Try to give instant solution to customers problem over phone.
- Give positive customer experience to the company.
- Give customers feedback to the concern units accordingly.
- Regular follow-up the customers regarding critical complaint issues.
- Play leadership role in absence of Supervisors.
- Keeping mindset to improve customer index of Grameenphone Ltd.
- Handling all the mobile and other related queries and problems with the corporate customers from the contact center.
- Used CRM to keep records of customer interactions, customer accounts and file documents.
- Handled day-to-day customer contact via phones, faxes and emails.
Officer, Sales & Branding
Ollo Wireless Internet
Dhaka, Bangladesh
03.2011 - 07.2012
- Providing strategic inputs to generate business and stay ahead in the competition.
- Create promotional materials, conduct promotional events, analyze market and sales trends, and ensure availability of products through distribution channels.
- To sell their Modems and Internet Packages.
- Maximizing the target customer's awareness of the brand through creative approaches.
- Responsible for the management of assigned products sales target.
- Conduct field visit, brand activation to get first hand market experience.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Developed, marketed and sold full range of products and support services.
Education
Masters of Business Studies (MBS) - Marketing
National University
Dhaka, Bangladesh 01.2012 - 01.2013
Bachelor of Business Studies (BBS) - Marketing
National University
Dhaka, Bangladesh 07.2008 - 11.2012
Higher Secondary School Certificate (HSC) - Business Studies
Siddheswari Degree College
Dhaka, Bangladesh 07.2006 - 04.2008
Secondary School Certificate (SSC) - Commerce
Willes Little Flower School & College
Dhaka, Bangladesh 01.1996 - 06.2006
Skills
Administration Management
Office Administration
Procurement Process
Vendor procurement
Procurement Management
Process Development
Accomplishments
- Supervised team of 72 staff members.
- Achieved 7.2 million through effectively designed and run "SRODDHA" campaign "Enable Postpaid Growth” in 2015.
- Reduced Office operating costs by 35% in 7 months.
- Completed the 10Office Setup Project on time and $192 million under budget.
Certification
Certified Best Team of Customer Service, Grameenphone Limited-Nov,2013
Cycling, Video Gaming, Playing Cricket, Traveling
- I like to play all time of action and sports gaming specially interested in football gaming.
- By cycling I rode 124 kilo at a time.
- I was the captain of School U-16 Cricket Team.
- I have traveled 5 foreign countries and 5 division's at least 100+ location in my own country.
Timeline
Head of Administration & Procurement
Bproperty.com Limited
11.2016 - Current
Assistant Operation Manager, Commercial Division
ACI Logistics Limited
01.2016 - 11.2021
Executive, Corporate Finance and Treasury
Grameenphone Ltd
01.2015 - 12.2015
Certified Best Team of Customer Service, Grameenphone Limited-Nov,2013
11-2013
Certified Best Consistence Performer and Individual Performer, Grameenphone - Nov,2013
11-2013
Customer Manager, Customer Service
Grameenphone Limited
07.2012 - 01.2015
Certificate Of Customer Centric Agent Inbound Contact Center, Customer Service, Grameenphone Training - June,2012
06-2012
Masters of Business Studies (MBS) - Marketing
National University
01.2012 - 01.2013
Officer, Sales & Branding
Ollo Wireless Internet
03.2011 - 07.2012
Bachelor of Business Studies (BBS) - Marketing
National University
07.2008 - 11.2012
Certificate In Computer Graphic Design Training - August,2006
08-2006
Higher Secondary School Certificate (HSC) - Business Studies
Siddheswari Degree College
07.2006 - 04.2008
Secondary School Certificate (SSC) - Commerce
Willes Little Flower School & College
01.1996 - 06.2006