Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Mohammad Mohsin

Mohammad Mohsin

Porto,Portugal

Summary

Dynamic professional skilled in building rapport and understanding customer needs. Utilises emotional intelligence to navigate complex interactions and deliver solutions. Focused on fostering a collaborative environment that enhances service delivery and customer trust.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Vivo Porto
06.2024 - Current
  • Followed up on customer interactions to provide further support.
  • Remained calm under pressure to handle customer complaints and solve problems.

Senior Assistant Manager

Nuvista Pharma Limited, Bangladesh
08.2010 - 10.2023
  • Assisted associated departments with clerical and administrative support.
  • Developed and maintained relationships with key clients, securing long-term contracts.

Sales Assistant

Sainsbury's Local
London, UK
02.2009 - 05.2010
  • Collaborated with team members to achieve sales targets and contribute to store success.
  • Managed stock levels on the shop floor, replenishing items to maintain availability.

Quality Control Officer

Configure Trading Limited
Dhaka, Bangladesh
11.2006 - 06.2008
  • Monitored production processes to verify adherence to quality standards and specifications.
  • Inspected output samples, checking for faults and quality using appropriate methods.

Quality Control Officer

Apex Footwear Limited
, Bangladesh
01.2005 - 05.2006
  • Carried out comprehensive product inspections, assessing results with detailed blueprints to deliver quality outcomes.

Education

Master of Business Administration - Human Resource Management

University of Dhaka
Dhaka
01-2014

Bachelor of Science - Footwear Technology

University of Dhaka
Dhaka
01-2006

Skills

  • Customer relationship management
  • Inventory management
  • Creative problem solving
  • Emotional Intelligence

Languages

English
Advanced
C1
Portuguese
Elementary
A2

Timeline

Customer Service Representative

Vivo Porto
06.2024 - Current

Senior Assistant Manager

Nuvista Pharma Limited, Bangladesh
08.2010 - 10.2023

Sales Assistant

Sainsbury's Local
02.2009 - 05.2010

Quality Control Officer

Configure Trading Limited
11.2006 - 06.2008

Quality Control Officer

Apex Footwear Limited
01.2005 - 05.2006

Master of Business Administration - Human Resource Management

University of Dhaka

Bachelor of Science - Footwear Technology

University of Dhaka
Mohammad Mohsin