Mohammad Shafiqul Islam

To work in banking operations, compliance, and team leadership to drive growth, ensure regulatory adherence, and deliver exceptional customer service in a dynamic and challenging banking environment.

A dynamic and result-oriented Conventional and Islamic Banking professional with Over 17 years of progressive experience in branch Business, Branch operations, Branch management, retail and SME loan processing, portfolio management, foreign trade, deposit mobilization, and over all AML and compliance oversight.

• Life Time member of Dhaka University Alumni Association, LM-14275
• Life Time member of DU Political Science Alumni Association, LM-005/1999
• Life Time Member of Jatirjanak Bangabandhu Hall Alumni Association, LM-84

• Padma Bank PLC, Mirpur-10, Dhaka, Dhaka, Senior Branch Operations Manager, 09/22 to present, Assistant Vice President (AVP), Mirpur 10, Managed retail and SME loan file processing, handling a portfolio of 130 crores at the Mirpur branch., Achieved deposit mobilization totaling 230 crores., Personal Deposit portfolio of Tk 10 crore., Enlisted trainer of General banking, AML &CFT, Compliance and Selling Skill of Banking Product., Responsible for checking all kinds of bank guarantees., Acted as the Bank Anti Money Laundering Compliance Officer (BAMLCO)., Authorized for general banking, cash, credit, and foreign trade operations., Supervised daily branch operations and effectively managed Non-Performing Loans (NPL)., Generated and submitted regular reports to various regulatory bodies., Prepared quarterly operation reports and self-assessment reports., Monitored all types of transactions and prepared transaction monitoring reports., Achieved outstanding performance by consistently meeting deposit collection targets for three consecutive quarters in 2023., Managed a team of 21 members.
• The City Bank PLC, Mirpur-10, Dhaka, Dhaka, Sr. Executive Officer, 01/21 to 09/22, Branch Operations Manager, Gulshan & Mirpur, Increased demand deposits, demonstrating effective customer engagement., Improved internal audit scores from 70% to 88% and later to 83%., Facilitated the opening of 400 accounts per month., Successfully resolved 30 customer problems monthly., Managed a SOD loan of 10 crores per month., Managed a team of 38 members.
• The City Bank PLC, Dhanmondi, Dhaka, Dhaka, Executive Officer, 01/18 to 12/20, Assistant Branch Operations Manager, Dhanmondi, Improved internal audit scores from 70% to 88%., Facilitated the opening of 400 accounts per month., Resolved 30 customer problems monthly., Managed a SOD loan of 5 crores per month.
• The City Bank PLC, Raipur, Dhaka, Dhaka, Sr. Officer, 10/15 to 12/17, Associate Branch Operations Manager, Raipur, Improved internal audit scores from 76% to 89%., Managed remittances totaling 10 crores per month., Facilitated the opening of 60 accounts per month., Resolved 20 customer problems per month.
• Dutch Bangla Bank PLC, Motijheel, Dhaka, Dhaka, Officer-General Banking Department, 04/10 to 09/15, Local Office, Mymensingh, Kawran Bazar Branch, Handled Retail and SME loan file processing., Managed 60,000 customers for general banking operations., Handled remittances totaling 150 crores and Foreign Trade amounting to 60 crores monthly.
• BRAC Bank PLC, Sylhet Sadar, Sylhet, Sylhet, Customer Relationship Officer, 12/07 to 02/09, Cultivated SME customer relationships, processed loan applications, and ensured timely repayments., Secured new deposits, contributing to the growth of the bank's deposit base.

• Father's Name: Late Md. Abdul Bari Sorkar
• Mother's Name: Murshida Khatun
• Date of Birth: 01/03/82
• Nationality: Bangladeshi

• Portfolio management and loan processing: Recently managed retail and SME loan processing, overseeing a portfolio of 130 crores and achieving deposit mobilization totaling 230 crores at Padma Bank PLC, Mirpur-10 branch.
• Trainer: Work as Trainer of General Baking, AML&CFT and Compliance as well.
• To Ensure over all business growth: Make sure the daily business growth in a allowable scale.
• Operations Management: Managed branch operations, ensuring efficiency and compliance with regulatory requirements.
• Banking Digitalization and Reengineering: Collaborating with IT team for input and feedback on user application testing (UAT) and implemented City Touch, IVR, and Liability Work Flow (LWF) project.
• Effective Team Leadership: Led and managed teams ranging from 10 to 38 members.
• Financial Management Expertise: Panging loan portfolios, deposit mobilization, and fund handling.
• Regulatory Compliance and Risk Management: Held key roles such as BAMLCO for ICC, BB and BFIU regarding Compliance.
• Customer Engagement and Problem Resolution: Exhibited dedication to customer satisfaction.
• Revenue Generation and Business Development: Contributed to revenue generation through effective sales strategies.
• Communication and Reporting: Proficient in generating and presenting comprehensive reports.
• Specialization on AML&CFT: Achieved Two(02) Specialist Certificate on AML one international(CAMS) and another is Local( CEAF).
• Accomplished MBA in Finance, CECM, PGDIBF, CETS, CEAF, Banking Diploma (JAIBB) and (AIBB), CAMS and MSS in Political Science.

• Padma Bank PLC, Mirpur-10, Dhaka, Dhaka, Senior Branch Operations Manager, 09/22 to present, Assistant Vice President (AVP), Mirpur 10, Managed retail and SME loan file processing, handling a portfolio of 130 crores at the Mirpur branch., Achieved deposit mobilization totaling 230 crores., Personal Deposit portfolio of Tk 10 crore., Enlisted trainer of General banking, AML &CFT, Compliance and Selling Skill of Banking Product., Responsible for checking all kinds of bank guarantees., Acted as the Bank Anti Money Laundering Compliance Officer (BAMLCO)., Authorized for general banking, cash, credit, and foreign trade operations., Supervised daily branch operations and effectively managed Non-Performing Loans (NPL)., Generated and submitted regular reports to various regulatory bodies., Prepared quarterly operation reports and self-assessment reports., Monitored all types of transactions and prepared transaction monitoring reports., Achieved outstanding performance by consistently meeting deposit collection targets for three consecutive quarters in 2023., Managed a team of 21 members.
• The City Bank PLC, Mirpur-10, Dhaka, Dhaka, Sr. Executive Officer, 01/21 to 09/22, Branch Operations Manager, Gulshan & Mirpur, Increased demand deposits, demonstrating effective customer engagement., Improved internal audit scores from 70% to 88% and later to 83%., Facilitated the opening of 400 accounts per month., Successfully resolved 30 customer problems monthly., Managed a SOD loan of 10 crores per month., Managed a team of 38 members.
• The City Bank PLC, Dhanmondi, Dhaka, Dhaka, Executive Officer, 01/18 to 12/20, Assistant Branch Operations Manager, Dhanmondi, Improved internal audit scores from 70% to 88%., Facilitated the opening of 400 accounts per month., Resolved 30 customer problems monthly., Managed a SOD loan of 5 crores per month.
• The City Bank PLC, Raipur, Dhaka, Dhaka, Sr. Officer, 10/15 to 12/17, Associate Branch Operations Manager, Raipur, Improved internal audit scores from 76% to 89%., Managed remittances totaling 10 crores per month., Facilitated the opening of 60 accounts per month., Resolved 20 customer problems per month.
• Dutch Bangla Bank PLC, Motijheel, Dhaka, Dhaka, Officer-General Banking Department, 04/10 to 09/15, Local Office, Mymensingh, Kawran Bazar Branch, Handled Retail and SME loan file processing., Managed 60,000 customers for general banking operations., Handled remittances totaling 150 crores and Foreign Trade amounting to 60 crores monthly.
• BRAC Bank PLC, Sylhet Sadar, Sylhet, Sylhet, Customer Relationship Officer, 12/07 to 02/09, Cultivated SME customer relationships, processed loan applications, and ensured timely repayments., Secured new deposits, contributing to the growth of the bank's deposit base.

• Father's Name: Late Md. Abdul Bari Sorkar
• Mother's Name: Murshida Khatun
• Date of Birth: 01/03/82
• Nationality: Bangladeshi