Travelling
Mohammad Towqirul Islam
Banker
Chattogram ,Chattogram
Summary
Reliable Credit Card Specialist providing dedicated customer service to clients. Highly organized and skilled in identifying fraudulent activity and protecting customer information. Trained in CIPPS use and administration with knowledge of Proposal Processing. Dedicated to excellent customer service and best-in-class collaboration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Credit Card Sales,Credit Proposal Making
Islami Bank Bangladesh Plc
CHATTOGRAM , Bangladesh
2021.07 - Current
- Supported continued monitoring and reporting to drive compliance and optimize credit card processing.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Advised accounts and assisted through qualification processes.
- Generated reporting to aid leadership with information to determine future credit card goals.
- Maintained high knowledge of current programs, offerings and products.
- Recommended products and services to meet customers' credit card and banking needs.
- Sold in assigned territory and accounts, created new business and identified up- and cross-selling areas.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Built strong relationships with customers to increase retention and loyalty.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
General Banking Officer
Islami Bank Bangladesh Plc
CHATTOGRAM , Bangladesh
2009.03 - 2021.06
- Contacted potential clients to pursue sales and gather funds.
- Represented bank at community events to establish strong ties and promote business.
- Met with clients to generate new business and negotiate contracts.
- Managed and opened over Number checking, saving and line of credit accounts.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
Education
Secondary School Certificate - Business Studies
Government Collegiate School Chittagong
Chittagong 1997.01 - 1998.12
Higher Secondary Certificate - Business Studies
Government Commerce College
Chittagong 1999.06 - 2001.06
Bachelor Of Business Studies (Pass) - Business Studies
National University
Dhaka 2003.01 - 2005.12
Master Of Business Administration - Human Resources Management
International Islamic University Chittagong
Chittagong, Bangladesh 2008.01 - 2010.12
Skills
Customer Relations
undefinedCertification
Junior Associate of Institute of Bankers Bangladesh (JAIBB)
Interests
Timeline
Credit Card Sales,Credit Proposal Making
Islami Bank Bangladesh Plc
2021.07 - Current
Junior Associate of Institute of Bankers Bangladesh (JAIBB)
2018-06
General Banking Officer
Islami Bank Bangladesh Plc
2009.03 - 2021.06
Master Of Business Administration - Human Resources Management
International Islamic University Chittagong
2008.01 - 2010.12
Bachelor Of Business Studies (Pass) - Business Studies
National University
2003.01 - 2005.12
Higher Secondary Certificate - Business Studies
Government Commerce College
1999.06 - 2001.06
Secondary School Certificate - Business Studies
Government Collegiate School Chittagong
1997.01 - 1998.12
Similar Profiles
Shamim AhmedShamim Ahmed
Senior Principal Officer at Islami Bank Bangladesh PLCSenior Principal Officer at Islami Bank Bangladesh PLC
ANISUL ISLAMANISUL ISLAM
Officer at Islami Bank Bangladesh PLCOfficer at Islami Bank Bangladesh PLC
MD MASUM BILLAHMD MASUM BILLAH
Probationary Officer to Senior Principal Officer at Islami Bank Bangladesh PLCProbationary Officer to Senior Principal Officer at Islami Bank Bangladesh PLC