Summary
Overview
Work History
Education
Skills
Websites
Training
Languages
Accomplishments
Languages
Certification
Work Availability
Timeline
CustomerServiceRepresentative
Mohammad Asif Sakur

Mohammad Asif Sakur

Chittagong

Summary

Seasoned IT Specialist with over six years of experience in Microsoft System Administration, supporting MSPs, financial institutions, NGOs, and the healthcare sector. Demonstrates advanced proficiency in system administration, critical service delivery, and complex troubleshooting, with a proven history of leading successful migrations and system integrations that improve performance and fortify security. Skilled in managing projects end to end while consistently optimizing operational workflows and elevating service quality. Well-versed in industry-standard RMM and CRM tools, ensuring efficient IT operations and top-tier client support.

Overview

6
6
years of professional experience
4
4
Certification

Work History

IT Support Engineer

Optimum Origens Inc.
Florida
10.2024 - Current
  • Microsoft System Administration.
  • Administered and managed critical aspects of Active Directory.
  • Administered Windows Server.
  • Microsoft Endpoint Configuration Manager.
  • Microsoft System Center Management.
  • Microsoft Hyper-V Server Administration.
  • Managed configuration of Google Workspace tools.
  • Ensured optimal performance of Azure services.
  • Handled administration tasks for endpoint protection.
  • Enhanced efficiency of IT service delivery.
  • Delivered timely solutions for L-2 and L-3 problems.
  • RMM Tools: ConnectWise Automate, ConnectWise Aiso, Manage Engine, Datto, Kaseya
  • CRM Tools: ConnectWise Manage, Autotask, ITGlue, Jira

Achievements:

  • Configured GCPW for seamless system integration.
  • Set up Co-Managed Environment using Intune and SCCM.
  • Led technical migration project for 700 mailboxes with Office365.
  • Executed integration of Microsoft Entra ID with on-premises Active Directory.
  • Managed transition of system architecture, upgrading from Windows Server 2012 to Windows Server 2025.
  • Upgraded domain and forest functional level from Windows Server 2003 to Windows Server 2019.
  • System Engineer at Migrate Domain Controller Replication from FRD to DFSR.

ServiceDesk Specialist, IT

Optimum Origens Inc.
Florida
08.2023 - 09.2024
  • Assessing the stability, security, and scalability of installed Windows systems.
  • Administered on-premises Microsoft solutions effectively.
  • Directed team activities for support services.
  • Administered and monitored server performance.
  • Designed and implemented effective system backup protocols.
  • Implemented and maintained cloud solutions on Azure platform.
  • Managed systems to ensure robust endpoint protection.
  • Executed efficient remediation processes.
  • Managed installation and upgrades of Windows systems.
  • Executed timely solutions for L-2, L-3 troubleshooting scenarios.
  • Troubleshooting system and server errors.
  • Developed manuals detailing complex systems and procedures.

Achievements:

  • Executed migration project involving the Microsoft AD-DS system, supporting 2000 user accounts and devices.
  • Directed transition to Hyper-V for a network of 15 Windows Servers.
  • Configured Autopilot settings for 200 workstations.
  • Led a successful migration project moving 360 mailboxes from GWS to Office365.

Manager-Automation and System

Parkview Hospital Ltd.
Chittagong
07.2022 - 10.2023

Achievements:

  • Initiated integration of Hybrid Domain Controller through Microsoft Azure platform.
  • Configured Reve Endpoint Security to enhance the protection of 300 workstations.
  • Managed deployment of MS 365 E3 across 300 workstations.
  • Engineered an application to facilitate healthcare appointment bookings.
  • Implemented Active Directory and File Server for 500 Users with 13 separate groups.

Senior Officer-Central Lab, Technology

BRAC
Dhaka
11.2021 - 07.2022

Achievements:

  • Supervised protection measures for Windows endpoints.
  • Led team initiatives as Deputy Project Manager for BRAC's Last Mile Connectivity project.
  • Implemented Zero Trust Solutions utilizing Microsoft Active Directory.
  • Managed Office 365 services effectively.
  • Led comprehensive project for cloud integration of data warehousing.
  • Managed implementation of projects focusing on cloud solutions.
  • Coordinated deployment of 1200 laptops to support Branch Accounts Officers.
  • Delivered comprehensive solutions for Google Work Profile.

Technology Officer

BRAC
Dhaka
10.2019 - 10.2021

Achievements:

  • Led Cyber Security and Data Protection project for BRAC.
  • Directed PoC deployment of MDM solutions to a user base of 25,000.
  • Designed and deployed Remote Device Management systems.
  • Delivered foundational IT instruction.

Education

Bachelor of Science - Electronics and Telecommunication Engineering

International Islamic University Chittagong
Chittagong, Bangladesh
01.2019

Skills

  • Microsoft System Administration
  • Windows Server Administration
  • Active Directory Management
  • Cloud Solution Management
  • Server performance monitoring
  • Virtualization Technologies
  • Patch Management
  • Configuration Management
  • Operating systems
  • Email administration
  • DHCP/DNS, Ethernet, and Firewall Proficiency
  • Endpoint Protection Management
  • Antivirus software administration
  • Data backup and recovery
  • Disaster Recovery Planning
  • IT Compliance (CIS, NIST, HIPAA, PCI-DSS)
  • Mobile Device Management
  • IT Asset Management
  • Service Support (ITIL Framework)
  • Incident Management and Resolution
  • Ticketing System Management
  • Advance PowerShell scripting
  • Hardware Diagnostics
  • Systems Analysis
  • Technical documentation
  • Team leadership
  • Project Management
  • Communication Skills
  • Time management
  • Problem solving

Training

  • Microsoft System Center Management
  • Administering Windows Server Hybrid Core Infrastructure (Az-800)
  • Microsoft Azure Administrator (AZ-104)
  • Microsoft Azure Fundamentals (AZ-900)
  • Information Technology Infrastructure Library version-4 (ITIL v4)
  • Microsoft Certified Solutions Associate: Windows Server 2016 (MCSA)
  • Project Management Professional Certification Program (PMP)
  • Network Security Expert-2
  • Network Security Expert-1
  • CompTIA A+

Languages

  • English
  • Bengali

Accomplishments

Zonal Technology Officer of the Year-2021

Languages

Bengali
First Language
English
Proficient (C2)
C2

Certification

  • Microsoft Certified: Administering Windows Server Hybrid Core Infrastructure (AZ-800) - Certification Number: T317-9502
  • Microsoft Certified: Azure Fundamentals - Certification Number: I358-0758
  • Fortinet: NSE1 Network Security Associate - Certification Number: zl398DVatg
  • Fortinet: NSE2 Network Security Associate - Certification Number: mCzFvSfrAQ

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

IT Support Engineer

Optimum Origens Inc.
10.2024 - Current

ServiceDesk Specialist, IT

Optimum Origens Inc.
08.2023 - 09.2024

Manager-Automation and System

Parkview Hospital Ltd.
07.2022 - 10.2023

Senior Officer-Central Lab, Technology

BRAC
11.2021 - 07.2022

Technology Officer

BRAC
10.2019 - 10.2021

Bachelor of Science - Electronics and Telecommunication Engineering

International Islamic University Chittagong
Mohammad Asif Sakur