Mohammad Emtiaz Hassan
Summary
Dynamic administrative professional with extensive experience in logistics management and team leadership. Proven track record of enhancing workflow efficiency through strategic scheduling and process improvements, while developing training programs that boost staff performance and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Manager
Sreyan Export Import
Dhaka
01.2026 - Current
- Nature: Full time
- Job Category: Sales (B2B, GT&E-Com)
- Led daily operations to streamline import and export processes.
- Managed team schedules to enhance workflow efficiency and meet project deadlines.
- Coordinated logistics for the timely delivery of goods across international borders.
- Developed training programs that improved staff skills and knowledge retention.
- Analyzed market trends to inform strategic decision-making and planning.
- Oversaw compliance with industry regulations and quality standards.
- Implemented cost-saving initiatives to improve operational budget management.
- Fostered strong relationships with suppliers and clients for better collaboration.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, and industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management that highlighted key operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring the timely delivery of goods and services.
Assistant Manager
Easy Dhaka
Dhaka
01.2021 - 12.2025
- Nature: Full time
- Job Category: Sales (B2B, GT&E-Com)
- Assisted in managing daily operations and team schedules.
- Coordinated staff training sessions to improve service quality and customer satisfaction.
- Developed efficient workflows and process improvements for customer service.
- Implemented inventory management practices that improved stock accuracy and reduced discrepancies.
- Supported recruitment efforts by conducting interviews and onboarding new hires.
- Communicated effectively with customers to resolve inquiries and issues.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Guided and supported junior staff in daily tasks and projects to foster skill development and team cohesion.
- Collaborated with management on developing strategic plans for achieving business goals.
Senior Executive
Purple care ltd
Dhaka
10.2018 - 12.2020
- Nature: Full time
- Job Category: Sales (B2B & MT)
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
Executive
ABC Trading
Dhaka
04.2016 - 09.2018
- Nature: Full time
- Nature: (B2B & MT)Job Category: Sales
- Assisted in developing account strategies to meet client needs and expectations.
- Coordinated communication between clients and internal teams for project updates.
- Conducted market research to identify potential opportunities for account growth.
- Prepared reports on account performance and client satisfaction metrics regularly.
- Negotiated contract terms with vendors and suppliers.
Floor Incharge
Sailor
Dhaka
02.2015 - 03.2016
- Nature: Full time
- Job Category: Sales
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Floor Incharge
Aarong
Dhaka
02.2014 - 01.2015
- Nature: Full-time
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Just so you know, I identified the needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- I helped with customer requests and answered questions to improve satisfaction.
- Job Category: Sales
- Completed day-to-day duties accurately and efficiently.
Co-ordinator & Field Incharge
Cloud Communication
Dhaka
05.2013 - 01.2014
- Nature: Full time
- Managed daily operations of department, scheduling tasks and assigning duties to optimize workflow.
- Coordinated communication initiatives to improve collaboration across internal teams and external partners.
- Managed project timelines and schedules to ensure timely completion of deliverables.
- Implemented tools for tracking project progress and team performance metrics.
- Facilitated meetings to gather feedback and drive project alignment across departments.
- Supported team members by organizing training sessions and resource materials.
- Developed and maintained documentation for operational processes and procedures.
- Contributed full-time to support team goals through active participation and collaboration.
- Specialized in sales and marketing initiatives
Education
Bachelor of Science (B.sc) Hon's - Statistics
Dhaka College
Dhaka01-2015
Higher Secondary Certificate (HSC) - Science
Adamjee Cantonment College
Dhaka01-2013
Secondary School Certificate (SSC) - Science
Shaheed Police Smrity School & College
Dhaka01-2011
Skills
- Project management
- Logistics and supply chain strategy
- Market research and digital marketing
- Customer relationship management
- Product development
- Process improvement
- MS Excel and PowerPoint
- Team coordination and staff development
- Analytical thinking
- Application development
- Stock control
- Strategic planning
Extracurricular Activities
Able to work with and maintain relations with staff and clients of all levels. Hard working capability and Fast learner. Able to deliver excellent customer service, at all times. Able to handling rush time smoothly.
Disclaimer
I do hereby declare that, all information here is true to my knowledge. If required and where applicable, this document can be supported by appropriate authentic certificates/papers.
Languages
Bengali, Good in both Bangla & English Speaking & Writing, Good
Personality Dimensions
- Quick learning ability; keenly interested in innovative ideas and creative thinking; Dynamic and willing to take challenging responsibilities; Prefer working in team to working single.
- Reading Novel, Reading newspaper (Bangla and English), watching educative programs on television.
- Listening Music and Playing Cricket & Badminton.
- Doing Physical exercise regularly.
Personal Information
- Height: 5 Feet 10 Inches
- Father's Name: Md. Moslem Miah
- Mother's Name: Taslima Akter
- Blood Group: AB+
- Date of Birth: 11/14/95
- Nationality: Bangladeshi
- Marital Status: Married
- Religion: Islam
Declaration
- I do hereby declare that all information here is true to my knowledge. If required and where applicable, this document can be supported by appropriate authentic certificates/papers.
Timeline
Manager
Sreyan Export Import
01.2026 - Current
Assistant Manager
Easy Dhaka
01.2021 - 12.2025
Senior Executive
Purple care ltd
10.2018 - 12.2020
Executive
ABC Trading
04.2016 - 09.2018
Floor Incharge
Sailor
02.2015 - 03.2016
Floor Incharge
Aarong
02.2014 - 01.2015
Co-ordinator & Field Incharge
Cloud Communication
05.2013 - 01.2014
Bachelor of Science (B.sc) Hon's - Statistics
Dhaka College
Higher Secondary Certificate (HSC) - Science
Adamjee Cantonment College
Secondary School Certificate (SSC) - Science
Shaheed Police Smrity School & College