MOHAMMAD FEROZUL ALAM RUSSELL

Area of Expertise-Strategic Planning (0.9 yr), Responsibilities Operational Management:

• Oversee Daily Operations: Ensure that all aspects of the restaurant run smoothly, from the kitchen to the dining room
• Maintain High Standards:
• Uphold the restaurants standards for food quality, service, cleanliness, and ambiance
• Quality Control: Monitor and ensure the quality of food and service meets the luxury brand?s expectations
• Staff Management: Hiring and Training: Recruit, hire, and train high-caliber staff, including chefs, waitstaff, and managers

Area of Expertise- Operations (0.6 yr, Supply Chain (0.8 yr), Transportation Management (0.6 yr)

• Strategic Planning: Developing and executing strategic plans for the supply chain, logistics, and operations departments to align with overall business objectives and support growth
• Supply Chain Management: Overseeing the end-to-end supply chain process, including sourcing, procurement, production planning, inventory management, Fulfillment and distribution
• Logistics Management: Managing the transportation, warehousing, and distribution activities to ensure efficient movement of goods from suppliers to customers
• Inventory Optimization: Implementing strategies to optimize inventory levels, minimizing carrying costs while ensuring sufficient stock to meet customer demand
• Optimizing the organization`s supply chain processes, ensuring efficient operations, and driving overall business success.

• Area of Expertise- Transport Management (1 yr)
• Managing Operations: Overseeing the day-to-day operations of the delivery service and transport department, ensuring efficient and timely delivery of goods and services
• Logistics Planning: Developing and implementing logistics strategies, including route planning, optimizing delivery schedules, and coordinating with different teams to ensure smooth operations
• Fleet Management: Managing the company`s fleet of vehicles, including maintenance, repairs, and ensuring they meet all safety and regulatory requirements
• Overall, ensuring smooth and efficient transportation of goods and services while maintaining a high level of customer satisfaction and adhering to safety and regulatory and company standards

Area of Expertise- logistic operations management

• Team Management: Leading and managing a team of delivery riders, couriers, and operational staff
• This involves recruitment, training, performance evaluation, and motivation to ensure a high-performing team
• Delivery Operations: Overseeing the day-to-day delivery operations, ensuring on-time deliveries, optimizing delivery routes, and handling any delivery-related issues or escalations
• Customer Service: Ensuring exceptional customer service by addressing customer inquiries, resolving complaints, and handling any delivery-related issues promptly
• Overall functioning of operations within the designated area, delivering a seamless customer experience, and driving growth for the company in the region

Area of Expertise- Food and Beverage, Guest Relations/ Services, Operations

• Staff Management: Hiring, training, scheduling, and managing restaurant staff, including servers, cooks, bartenders, and support staff
• The General Manager ensures the team is motivated and provides excellent customer service
• Customer Service: Ensuring exceptional customer service standards are met and maintaining a positive dining experience for guests
• Operations Oversight: Overseeing day-to-day restaurant operations, including opening and closing procedures, inventory management, and handling any issues that arise during service
• Quality Control: Maintaining the restaurant`s quality standards in food preparation, presentation, and overall ambiance

Area of Expertise- Administration, Customer Services

• Duties/Responsibilities Staff Management: Hiring, training, scheduling, and supervising restaurant staff, including servers, cooks, bartenders, and support staff
• Customer Service: Ensuring exceptional customer service is delivered, handling customer inquiries, and resolving any issues or complaints
• Daily Operations: Overseeing day-to-day restaurant operations, including opening and closing procedures, ensuring cleanliness, and maintaining a welcoming ambiance
• Order and Inventory Management: Managing food and beverage inventory levels, placing orders with suppliers, and minimizing waste and spoilage