Mohammad Jubair Hossain
Dhaka
Summary
Results-oriented HR professional with over 14 years of experience in strategy, administration, and procurement across Proptech, telecom, and retail industries. Demonstrated ability in talent acquisition and policy development, leading to notable improvements in operational efficiency. Skilled in aligning HR strategies with organizational objectives to enhance employee engagement and ensure labor law compliance. Expertise in managing procurement processes and vendor negotiations to optimize costs while maintaining smooth administrative operations.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
General Manager – HR & Administration, Procurement
Bproperty.Com Ltd.
04.2022 - Current
- Recruited 165+ professionals and reduced recruitment lead time by 30%
- Achieved 25% reduction in HR operational costs and 15% improvement in retention
- Spearheaded organizational restructuring, optimizing workforce from 986 to 228 while maintaining productivity
- Automated workflows through HRMS, improving efficiency by 40%
- Managed procurement processes, leading to significant cost savings and enhanced compliance
- Designed succession plans and retention strategies to strengthen the talent pipeline
- Directed administrative functions, ensuring adherence to health and safety protocols
- Negotiated contracts for facilities and services, optimizing vendor relationships
- Implemented SOPs for operational efficiency in vehicle and asset management
AGM – HR & Administration, Procurement
Bproperty.Com Ltd.
12.2019 - 04.2022
- Expanded workforce by 300+ employees with a 95% onboarding success rate.
- Introduced KRA-based performance management and enhanced operational efficiency by 20%
- Delivered 20% cost savings in procurement and administrative expenditures
- Supervised implementation of service rules, approved by DIFE.
- Aligned HR operations with organizational KPIs, fostering a performance-driven culture.
- Managed third-party services, including transportation and maintenance vendors
Senior Manager – HR & Administration, Procurement
Bproperty.Com Ltd.
02.2018 - 12.2019
- Facilitated hiring processes for 500+ employees, resulting in enhanced operational output.
- Developed comprehensive SOPs and operational manuals, boosting compliance by 30%.
- Conducted performance evaluations and implemented an appraisal framework.
- Standardized procurement processes, ensuring cost-effective purchasing.
Manager – HR & Administration, Procurement
Bproperty.Com Ltd.
11.2016 - 02.2018
- Recruited over 150 employees, reducing hiring costs by 15%.
- Enhanced employee satisfaction by 25% through effective restructuring of onboarding procedures.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Monitored staff performance and addressed issues.
Assistant Operation Manager,Business Operations
ACI Logistics Ltd.
01.2016 - 11.2016
- Achieved BDT 38,208 profit within seven months through targeted initiatives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Prepared staff work schedules and assigned team members to specific duties.
Sr. Officer – HR Operations & Shared Services
Citycell (Pacific Bangladesh Telecom Ltd.)
01.2015 - 10.2016
- Facilitated onboarding and development sessions for incoming staff.
- Resolved conflict matters through effective handling of grievances.
- Maintaining internal HR policies and procedures to ensure compliance with employment laws.
- Coordinated with various departments for timely onboarding task completion.
Customer Manager, Business Operations
Grameenphone Ltd.
07.2013 - 12.2015
- Maintained 95% satisfaction rates by resolving critical customer complaints.
- Managed crisis communications, turning dissatisfied customers into brand advocates.
- Identified opportunities to improve customer experience by leveraging technology solutions.
- Implemented loyalty initiatives to enhance customer retention.
Sr. Officer, HR & Office Operations
Banglalion Communications Ltd.
07.2012 - 07.2013
- Oversaw compensation management, administration of leave processes, and reporting targets.
- Organized employee directories and updated individual contract information.
- Delivered comprehensive training to new Service Delivery Partners.
- Evaluated recruitment statistical data for report generation.
Officer – Sales & Branding
Ollo Wireless Internet
03.2011 - 07.2012
- Participate in client meetings to detail offers and products.
- Represented the organization at external events and conferences.
- Responded promptly to customer inquiries or complaints in a polite manner.
Education
Master of Business Studies - Marketing
01.2013
GPA: First Class
Bachelor of Business Studies - Marketing
01.2012
GPA: First Class
Certification
- Certified Human Resources Professional, ISMF, USA, 2024
- Postgraduate Diploma in Human Resource, Edupro UK, UK Accreditation, 2023
- Certified Supply Chain Manager, ISCIP, Canada, 2023
- Postgraduate Diploma in Supply Chain Management, ISCIP, Canada, 2022
Skills
- Leadership in HR strategy
- Employee engagement
- Process improvements
- Organizational restructuring
- Recruitment
- International hiring
- HRMS systems
- Labor Law Compliance Expertise
- Supply chain management
- Vendor management
- Facility management
- Public speaking
Timeline
General Manager – HR & Administration, Procurement - Bproperty.Com Ltd.
04.2022 - Current
AGM – HR & Administration, Procurement - Bproperty.Com Ltd.
12.2019 - 04.2022
Senior Manager – HR & Administration, Procurement - Bproperty.Com Ltd.
02.2018 - 12.2019
Manager – HR & Administration, Procurement - Bproperty.Com Ltd.
11.2016 - 02.2018
Assistant Operation Manager,Business Operations - ACI Logistics Ltd.
01.2016 - 11.2016
Sr. Officer – HR Operations & Shared Services - Citycell (Pacific Bangladesh Telecom Ltd.)
01.2015 - 10.2016
Customer Manager, Business Operations - Grameenphone Ltd.
07.2013 - 12.2015
Sr. Officer, HR & Office Operations - Banglalion Communications Ltd.
07.2012 - 07.2013
Officer – Sales & Branding - Ollo Wireless Internet
03.2011 - 07.2012
National University - Master of Business Studies, Marketing
National University - Bachelor of Business Studies, Marketing
Training & Workshops
- Bangladesh Labor Act 2006 and Rule 2015 with all amendments - Solicitors BD Associates (2023)
- Organization’s Policy Development & Documentation- HR Professional Bangladesh, (2023)
- Payroll Management-Solicitors BD Associates (2017)
- KPI Management (Thriving Skills, 2022, 3 days)
- HR Payroll Zero to Hero- HR Professionals Bangladesh (2018)
- HR Analytics & Metrics- (Thriving Skills, 2017)
- HR Generalist- HR Professionals Bangladesh (2019)
- Training and Development with Employee Engagement- HR Professionals Bangladesh, (2019)
- E-learning: Breaking Time, Space, and Pandemic -ITRDC online training program (2020)
- NPS: Customer-Centric Agent - Grameenphone Ltd (2013)
- Advance Computer Training: Graphic Design, MS Office, Adobe Photoshop- Target Computer System Training Center, (2006)
Languages
- Bangla, Native
- English, Proficient
References
References available upon request.
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