Mohammad Monirul Islam
Dhaka
Summary
Progressive 14 years of experience in the Aviation Industry with thorough knowledge on QR objectives like KPI’s, SPI’s, Investigation and Occurrence, Managing GHA, Productivity & GREAT Behavior, NPS, Emergency Exercise and Cost Saving Initiatives .
Dedicated airline professional with history of contributing to team work to achieve company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Airport Services Duty Supervisor
Qatar Airways
Dhaka
09.2017 - Current
Leading areas that include, but are not limited to
ensuring safe and secure operation of flights
preparing roster and allocation of duties
performing ATC and LPC to put a check to maintain enough standards
attending customers' problems and issues and resolving accordingly
investigating complaints and providing station feedback with resolutions
Liaising with GHA and other agencies to ensure proper support below and above the wing
issuing SFL's and clearing integrity reports
writing to GHA and authority for any of their shortcomings
preparing draft for any issues that relates to Legal
training QR and GHA team members
Leading and briefing a team of almost 40 to 50 people from QR/GHA/GSA in a day to day operation
Managing the entire shift to ensure smooth operation
Managing check in , ramp , boarding , arrival , baggage handling , meat & assist etc.
Assisting team in the best way possible to learn and develop
Sharing my knowledge and expertise in the applicable situation
Senior Airport Services Agent
Qatar Airways
Dhaka
03.2014 - 08.2017
Pre flight ,Check in , Boarding , Ramp , Arrival , Baggage Handling , Meet & Assist ,Post Flight etc .
Senior Airport Services Agent
Oryx Aviation Limited (GSA for Qatar Airways)
Dhaka
01.2012 - 02.2014
Pre flight , Check in , Ramp , Boarding , Arrival , Baggage Handling , Post Flight , Meet & Assist etc .
Traffic Officer
GMG Airlines Limited
Chattogram
01.2009 - 12.2011
Pre flight, Check in , Boarding , Ramp , Courier Handling , Ticketing , Load Sheet and Trim Sheet etc.
Education
Master of Laws - Law
Northern University Bangladesh
Dhaka01.2017
MBA - Human Resources Management
Independent University Bangladesh
Dhaka09.2012
Skills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Computer
- Communication
- Motivation
- Self Confidence and Positivity
- Feedback
- Delegation
Core Competencies
Assisted to set up new station CGP
Completed ASM Development Workshop with QR
Train The Trainer ( ALTEA CM ,ALTEA FM )
Train The Trainer ( CHC )
Flight Disruption Handling
LPC
Leading the team , handling GHA , Govt. agencies and difficult customers
Making reports and replying to complaints with proper resolutions
Grievance Handling
Ability to prepare for the audit and close the findings
Communication Skill
Masters in two disciplines ( Law and Human Resources Management )
Languages
Bengali
Native language
English
Proficient
C2
French
Intermediate
B1
Timeline
Airport Services Duty Supervisor
Qatar Airways
09.2017 - Current
Senior Airport Services Agent
Qatar Airways
03.2014 - 08.2017
Senior Airport Services Agent
Oryx Aviation Limited (GSA for Qatar Airways)
01.2012 - 02.2014
Traffic Officer
GMG Airlines Limited
01.2009 - 12.2011
Master of Laws - Law
Northern University Bangladesh
MBA - Human Resources Management
Independent University Bangladesh
Similar Profiles
Edward EnriquezEdward Enriquez
Head of Cabin Appearance at Qatar Aviation Services / Qatar AirwaysHead of Cabin Appearance at Qatar Aviation Services / Qatar Airways
Balwin KaurBalwin Kaur
Sales Assistant at Qatar Duty Free (Qatar Airways)Sales Assistant at Qatar Duty Free (Qatar Airways)
Mobin Ali TuriMobin Ali Turi
Cargo Service Agent (Dangerous Goods Agent) at Qatar Aviation Service (Qatar Airways Group)Cargo Service Agent (Dangerous Goods Agent) at Qatar Aviation Service (Qatar Airways Group)