Mohammad Rafiqul Haque

Supervise daily operations of the branch, including customer service, human resources, sales and marketing activities.

• Develop strategies to increase customer satisfaction and loyalty.
• Resolve escalated customer complaints in a timely manner.
• Provide guidance and support to team members regarding problem resolution and customer service issues.
• Perform regular audits of financial records in order to ensure accuracy.
• Monitor financial performance of the branch on a monthly basis.
• Coordinate promotional campaigns for new products or services in order to boost sales revenue.
• Conducted regular performance reviews for all employees in the branch.
• Organized professional development programs for employees at all levels of the organization.
• Facilitated weekly meetings with staff members to discuss progress on current initiatives.
• Identified opportunities for process improvement initiatives within the branch.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
• Conducted reviews and evaluations for cost-reduction opportunities.

• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
• Provided feedback on employee performance evaluations conducted by supervisors.
• Developed strategies to increase customer satisfaction and loyalty.
• Resolved escalated customer complaints in a timely manner.
• Provided guidance and support to team members regarding problem resolution and customer service issues.
• Performed regular audits of financial records in order to ensure accuracy.
• Monitored financial performance of the branch on a monthly basis.
• Conducted regular performance reviews for all employees in the branch.
• Organized professional development programs for employees at all levels of the organization.
• Ensured compliance with established policies, procedures and regulations governing banking operations.
• Reviewed loan applications to ensure accuracy and compliance with regulations.
• Facilitated weekly meetings with staff members to discuss progress on current initiatives.
• Identified opportunities for process improvement initiatives within the branch.
• Implemented internal control procedures to minimize risk exposure and maximize profitability.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Disciplined employees to encourage compliance with company policies and procedures.

• Developed strategies to optimize branch operations.
• Resolved customer complaints in a timely manner.
• Maintained accurate records of financial transactions.
• Reviewed customer account information for accuracy and completeness.
• Monitored staff performance and provided feedback.
• Provided guidance on best practices for handling difficult customers or situations.
• Ensured compliance with banking regulations and policies.
• Completed regular checks on bank compliance with established policies and government regulations.
• Managed branch files per recordkeeping and compliance requirements.

• Identified needs of customers promptly and efficiently.
• Monitoring of overall lending operations of branch.
• Monitoring of repayment of the loan customers.

• Assisted senior managers in developing new processes and procedures within the banking department.
• Developed strategies to increase customer satisfaction and decrease customer attrition rates.
• Provided customer service to clients and answered questions related to banking services.
• Verified signatures on documents such as checks or bank drafts for deposit into customers' accounts.
• Prepared reports on customer transactions, account activity, and product usage data.
• Monitored compliance with banking regulations including anti-money laundering rules.
• Addressed and resolved customer complaints, leading to a marked improvement in customer satisfaction scores.